Hotel Neuschloss Otaru

4.0 / 5

•

047-0047 Hokkaido, Otaru, Shukutsu 3-282, Japan

Reviews from Guests

4.0/5

263

Reviews

from real guests

dial01

I absolutely loved the atmosphere there. I went to Sapporo for the snow festival in February 2025. I wanted to enjoy a private onsen, as I have a lot of tattoos. The room was tidy, and the onsen experience was extra pleasant. However, the food at the restaurant was pretty bad. The breakfast was honestly so awful that I couldn't even take a bite. As you can already tell, the location is pretty bad. It's basically located on a mountaintop. Fortunately, the hotel runs a pick-up service, so it was really convenient. I needed to take a taxi because I had to leave early in the morning, and they only run the shuttle starting in the mid-morning.

Paradise22650033638

バスルーム付きの部屋に宿泊しました。しかし浴室の換気が悪く、24時間流し続ける水蒸気が部屋に流れ込んでいたため部屋内のカビ臭がすごかったです。最初の部屋は問題を指摘した後、ホテル側が部屋を替えてくれましたが、湿気の問題は依然として顕著でした。ホテル全体がカーペット敷きだったため、滞在中カビ臭さが鼻から離れませんでした。ホテルは都心から離れた郊外に位置しているため、周辺には商業施設がほとんどありません。車がないと近隣の観光地へ行くのも困難です。予約に食事が含まれていなかったため、追加で申し込んだところ、ホテル側から拒否されました。食事に関する悪い口コミを多く目にした今では、特に気にも留める必要はなくむしろ良かったと思っています。 I stayed in a room with an en suite bathroom. However, the bathroom ventilation was poor, and the steam from the continuously running water for 24 hours seeped into the room, resulting in a terrible musty smell throughout the room. After pointing out the issue with the first room, the hotel did change my room, but the damp problem remained significant. As the entire hotel was carpeted, the musty smell lingered in my nostrils throughout my stay. The hotel is located in the suburbs, away from the city centre, so there are hardly any commercial facilities nearby. Without a car, it's difficult to visit nearby tourist spots. As meals weren't included in the booking, I tried to add them on, but the hotel refused. Having now seen many negative reviews about the food, I don't particularly mind and actually think it was for the best. I found it an uncomfortable hotel where it was difficult to relax.

naziaparvina

Loved it. This is my second time at this hotel. I came last year and again this year. The staff are amazing- the front of service staff and also the restaurant staff were fantastic. Thank you so much for making our stay so special. The food was amazing, we loved our room, the view and the onsen. The location is perfect. I wish I lived in Japan and would visit more regularly. Thank you again for being so brilliant. I hope to be back next year and thank you for my gift too xxx

Facilities Details

Breakfast service

Free Parking

Airport Shuttle (free)

Air Conditioning

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Hot Tub

Spa

Sauna

Bar

Meeting/Banquet Facilities

Heating

Designated Smoking Area

Non-smoking Rooms

Restaurant

24-Hour Front Desk

Laundry

Facilities for Disabled Guests

Vending Machine (drinks)

Shuttle Service (free)

English Spoken

Japanese Spoken

Wi-Fi in public areas

Massage

Public bath

Daily Housekeeping

Anti-viral cleaning products

Body thermometer

Cashless payment service

Daily disinfection in all rooms

Daily disinfection in common areas

Doctor/nurse on call

Face coverings on staff

First aid kit

Guest rooms seal after sanitization

Hand sanitizer

Hot water linen and laundry washing

Korean Spoken

Physical distancing of at least 1 meter

Protective screens in common areas

Room sanitization opt-out available

Rooms sanitized between stays

Safe dining setup

Sanitized kitchen and tableware items

Staff trained in safety protocol

Temperature check for guests and staff

Asian breakfast

Russian Spoken

Bulgarian Spoken

Catalan Spoken

Czech Spoken

Room Service

Danish Spoken

Vending machine

Western breakfast

Air conditioning in public area

Finnish Spoken

Elevator

Croatian Spoken

Heating in public area

Smoke-free property

Babysitting/Child Services

Latvian Spoken

Game Room

Nightclub/DJ

Icelandic Spoken

Car park [charges apply]

Car park [free of charge]

Car park [nearby]

Car park [on-site]

Karaoke

Breakfast service

Free Parking

Airport Shuttle (free)

Air Conditioning

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Hot Tub

Spa

Sauna

Bar

Meeting/Banquet Facilities

Heating

Designated Smoking Area

Non-smoking Rooms

Restaurant

24-Hour Front Desk

Laundry

Facilities for Disabled Guests

Vending Machine (drinks)

Shuttle Service (free)

English Spoken

Japanese Spoken

Wi-Fi in public areas

Massage

Nearby Location

Miyanosawa Station

27.25 km

10 Available Room Types

Ocean View Twin Room - Non-Smoking

32 Square Meter

Minibar

Shower

Telephone

Air Conditioning

Hair dryer

Bathrobes

Refrigerator

Free Toiletries

Toilet

Private bathroom

Heating

Slippers

Satellite Channels

View

Electric Kettle

Sea view

Towels

Room with Carpeted area, Open Air Bath and Partial Ocean View- Non-Smoking

Room with Carpeted area, Open Air Bath and Partial Ocean View- Non-Smoking

38 Square Meter

Minibar

Shower

Telephone

Air Conditioning

Hair dryer

Bathrobes

Refrigerator

Toilet

Private bathroom

Heating

Slippers

Satellite Channels

View

Electric Kettle

Sea view

Towels

Oceanfront Twin Room - Non Smoking

38 Square Meter

Minibar

Shower

Telephone

Air Conditioning

Hair dryer

Bathrobes

Refrigerator

Free Toiletries

Toilet

Private bathroom

Heating

Slippers

Satellite Channels

View

Electric Kettle

Sea view

Towels

Ocean Front Wide King Double Room - Non-Smoking

Ocean Front Wide King Double Room - Non-Smoking

38 Square Meter

Minibar

Shower

Telephone

Air Conditioning

Hair dryer

Bathrobes

Refrigerator

Free Toiletries

Toilet

Private bathroom

Heating

Slippers

Satellite Channels

View

Electric Kettle

Sea view

Towels

Double Room with Open Air Bath and Ocean View - Non-Smoking

Double Room with Open Air Bath and Ocean View - Non-Smoking

26 Square Meter

Minibar

Shower

Telephone

Air Conditioning

Hair dryer

Bathrobes

Refrigerator

Free Toiletries

Toilet

Private bathroom

Heating

Slippers

Satellite Channels

View

Electric Kettle

Sea view

Towels

Hotel Details

AI Summary

About Hotel Neuschloss Otaru

Hotel Neuschloss Otaru is a charming 3-star property offering a comfortable and welcoming stay in Otaru, Japan. Guests can enjoy a relaxed atmosphere with a focus on convenience and friendly service, making it an ideal choice for various travelers.

Services & Amenities at Hotel Neuschloss Otaru

Hotel Neuschloss Otaru provides a range of amenities for a pleasant stay, including free Wi-Fi, heating, non-smoking rooms, and air conditioning for comfort. Guests can dine at the restaurant or enjoy a drink at the bar. Additional conveniences include family rooms, a 24-hour front desk, meeting/banquet facilities, laundry service, a designated smoking area, free parking, and facilities for disabled guests. The hotel also features a vending machine (drinks), sauna, free shuttle service, and a kids' club. English-speaking and Japanese-speaking staff are available to assist guests.

Facilities Details

Pool and Spa

Sauna

Hot Tub

Massage

Spa

Parking and Transportation

Free Parking

Shuttle Service (free)

Airport Shuttle (free)

Food & Drink

Restaurant

Bar

Vending Machine (drinks)

Asian breakfast

Room Service

Vending machine

Western breakfast

Breakfast service

Front Desk Services

24-Hour Front Desk

Entertainment and Family Services

Kids club

Air conditioning in public area

Heating in public area

Smoke-free property

Babysitting/Child Services

Family/child friendly

Nightclub/DJ

Karaoke

Business Facilities

Meeting/Banquet Facilities

Common Areas

Game Room

Cleaning Services

Laundry

Daily Housekeeping

Anti-viral cleaning products

Body thermometer

Cashless payment service

Daily disinfection in all rooms

Daily disinfection in common areas

Doctor/nurse on call

Face coverings on staff

First aid kit

Guest rooms seal after sanitization

Hand sanitizer

Hot water linen and laundry washing

Physical distancing of at least 1 meter

Protective screens in common areas

Room sanitization opt-out available

Rooms sanitized between stays

Safe dining setup

Sanitized kitchen and tableware items

Staff trained in safety protocol

Temperature check for guests and staff

Languages Spoken

English Spoken

Japanese Spoken

Korean Spoken

Russian Spoken

Bulgarian Spoken

Catalan Spoken

Czech Spoken

Danish Spoken

Finnish Spoken

Croatian Spoken

Latvian Spoken

Icelandic Spoken

Internet Access in public areas

Free Wifi

Internet

Wi-Fi in public areas

Miscellaneous

Heating

Non-smoking Rooms

Air Conditioning

Family Rooms

Designated Smoking Area

Facilities for Disabled Guests

Public bath

Elevator

Car park [charges apply]

Car park [free of charge]

Car park [nearby]

Car park [on-site]

Frequently Asked Questions About Hotel Neuschloss Otaru

AI Summary

1. Is Wi-Fi available at Hotel Neuschloss Otaru?

Yes, free Wi-Fi is available at Hotel Neuschloss Otaru.

2. Does Hotel Neuschloss Otaru have parking?

Yes, free parking is available at Hotel Neuschloss Otaru.

3. Are there non-smoking rooms at Hotel Neuschloss Otaru?

Yes, Hotel Neuschloss Otaru offers non-smoking rooms.

4. Does Hotel Neuschloss Otaru have a restaurant?

Yes, Hotel Neuschloss Otaru features a restaurant.

5. Is there a 24-hour front desk at Hotel Neuschloss Otaru?

Yes, Hotel Neuschloss Otaru has a 24-hour front desk.

6. Does Hotel Neuschloss Otaru offer a shuttle service?

Yes, Hotel Neuschloss Otaru provides a free shuttle service.

7. Are there facilities for families at Hotel Neuschloss Otaru?

Yes, Hotel Neuschloss Otaru offers family rooms and a kids' club.

8. Is Hotel Neuschloss Otaru accessible for guests with disabilities?

Yes, facilities for disabled guests are available at Hotel Neuschloss Otaru.

9. Does Hotel Neuschloss Otaru have a bar?

Yes, Hotel Neuschloss Otaru has a bar.

10. Do staff at Hotel Neuschloss Otaru speak English?

Yes, English-speaking staff are available at Hotel Neuschloss Otaru.