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Reviews from Guests

4.0/5

tripadvisor

881

Reviews

from real guests

cindytZ3711DQ

1

/

5

Very bad service. The staffs are not friendly. The room is very small and stuffy. There's no closet or drawers in the room. You have to take amenities at the lobby and the staffs are not happy that you take them.

nemus_nemus

4

/

5

Although it is a check-in machine, the staff handled it carefully. Although it was a short stay, the facilities and location were satisfactory and I was very comfortable during my stay. Now I would like to use the rest area on the lobby floor.

あ269

1

/

5

We stayed three nights and the staff were very dishonest. When I bought my breakfast pass, I was told that I could use it for the whole day, but on the first day it was collected and I was told it was for one. Furthermore, when the cleaning fee was settled, there was an additional charge of about 800 yen and no explanation of why. When they make inquiries, they are vague, leaving only distrust. It was disappointing because the reviews were good and the rooms were good. It was a sickening trip due to the poor handling of the staff, so I won't be using it again.

Facilities Details

Breakfast service

Buffet-Style Restaurant

Air Conditioning

Free Wifi

Internet

Kids club

Shared Kitchen

Meeting/Banquet Facilities

Heating

Designated Smoking Area

Restaurant

Vending Machine (drinks)

Non-smoking Rooms

Facilities for Disabled Guests

Currency Exchange

Dry Cleaning

Daily Housekeeping

Shops (on site)

24-Hour Front Desk

Massage

Concierge Service

English Spoken

Chinese [Mandarin]

Japanese Spoken

Wired Internet

Wi-Fi in public areas

Anti-viral cleaning products

Body thermometer

Cashless payment service

Daily disinfection in all rooms

Daily disinfection in common areas

Doctor/nurse on call

Face coverings on staff

First aid kit

Free face masks

Guest rooms seal after sanitization

Hand sanitizer

Hot water linen and laundry washing

Physical distancing of at least 1 meter

Professional-grade sanitizing services

Protective screens in common areas

Room sanitization opt-out available

Rooms sanitized between stays

Safe dining setup

Sanitized kitchen and tableware items

Staff trained in safety protocol

Temperature check for guests and staff

Asian breakfast

Romanian Spoken

Bulgarian Spoken

Vending machine

Air conditioning in public area

Contactless check-in/out

Elevator

Hindi Spoken

Croatian Spoken

Heating in public area

Invoice provided

Postal service

Shared Lounge/TV Area

Game Room

Nightclub/DJ

Indonesian Spoken

Security [24-hour]

Service animals are welcome

Icelandic Spoken

Car park [charges apply]

Car park [on-site]

Nearby Location

Bijou select.

Bijou select.

56 m

Sapporo Station South Square

Sapporo Station South Square

84 m

Bokka Statue

Bokka Statue

116 m

Taipei Economic and Cultural Representative Office in Japan, Sapporo Branch

Taipei Economic and Cultural Representative Office in Japan, Sapporo Branch

97 m

TERMINUS Sculpture

TERMINUS Sculpture

144 m

Health Sciences University of Hokkaido Sapporo Satellite Campus

Health Sciences University of Hokkaido Sapporo Satellite Campus

163 m

Sapporo Station

Sapporo Station

198 m

Sapporo Stellar Place

Sapporo Stellar Place

223 m

West 6

West 6

275 m

JR Tower

JR Tower

280 m

Site of Kaitakushi Main Office

Site of Kaitakushi Main Office

325 m

Sapporo City Road Origin Marker

Sapporo City Road Origin Marker

331 m

Tonan Hospital

Tonan Hospital

403 m

Sapporo Christ Church

Sapporo Christ Church

469 m

Hokkaido University Administration Bureau

Hokkaido University Administration Bureau

513 m

10 Available Room Types

Standard Twin Room, Non Smoking
Standard Twin Room, Non Smoking
Standard Twin Room, Non Smoking
Standard Twin Room, Non Smoking
Standard Twin Room, Non Smoking
Standard Twin Room, Non Smoking
Standard Twin Room, Non Smoking
Standard Twin Room, Non Smoking
Standard Twin Room, Non Smoking

Standard Twin Room, Non Smoking

Heating

Heating

Non-smoking

Non-smoking

TV

TV

Electric Kettle

Electric Kettle

Blackout curtains

Blackout curtains

Refrigerator

Refrigerator

Internet [LAN]

Internet [LAN]

Sleep comfort items

Sleep comfort items

Daily housekeeping

Daily housekeeping

Free Wifi

Free Wifi

Bidet

Bidet

Telephone

Telephone

iPod dock

iPod dock

Towels

Towels

Slippers

Slippers

Separate shower/bathtub

Separate shower/bathtub

Private bathroom

Private bathroom

Free Toiletries

Free Toiletries

Hair dryer

Hair dryer

Air Conditioning

Air Conditioning

Free instant coffee

Free instant coffee

Executive Floor Wide Bed Twin Room, Non-Smoking
Executive Floor Wide Bed Twin Room, Non-Smoking
Executive Floor Wide Bed Twin Room, Non-Smoking
Executive Floor Wide Bed Twin Room, Non-Smoking
Executive Floor Wide Bed Twin Room, Non-Smoking
Executive Floor Wide Bed Twin Room, Non-Smoking
Executive Floor Wide Bed Twin Room, Non-Smoking
Executive Floor Wide Bed Twin Room, Non-Smoking

Executive Floor Wide Bed Twin Room, Non-Smoking

Heating

Heating

Non-smoking

Non-smoking

TV

TV

Electric Kettle

Electric Kettle

Blackout curtains

Blackout curtains

Refrigerator

Refrigerator

Internet [LAN]

Internet [LAN]

Sleep comfort items

Sleep comfort items

Daily housekeeping

Daily housekeeping

Free Wifi

Free Wifi

Bidet

Bidet

Telephone

Telephone

iPod dock

iPod dock

Towels

Towels

Slippers

Slippers

Separate shower/bathtub

Separate shower/bathtub

Private bathroom

Private bathroom

Free Toiletries

Free Toiletries

Hair dryer

Hair dryer

Air Conditioning

Air Conditioning

Free instant coffee

Free instant coffee

Twin Room, Women only, Non Smoking
Twin Room, Women only, Non Smoking
Twin Room, Women only, Non Smoking
Twin Room, Women only, Non Smoking
Twin Room, Women only, Non Smoking
Twin Room, Women only, Non Smoking
Twin Room, Women only, Non Smoking
Twin Room, Women only, Non Smoking

Twin Room, Women only, Non Smoking

Heating

Heating

Non-smoking

Non-smoking

TV

TV

Electric Kettle

Electric Kettle

Blackout curtains

Blackout curtains

Refrigerator

Refrigerator

Internet [LAN]

Internet [LAN]

Sleep comfort items

Sleep comfort items

Daily housekeeping

Daily housekeeping

Free Wifi

Free Wifi

Bidet

Bidet

Telephone

Telephone

iPod dock

iPod dock

Towels

Towels

Slippers

Slippers

Separate shower/bathtub

Separate shower/bathtub

Private bathroom

Private bathroom

Free Toiletries

Free Toiletries

Hair dryer

Hair dryer

Air Conditioning

Air Conditioning

Free instant coffee

Free instant coffee

Executive Floor Twin Room, Non-Smoking
Executive Floor Twin Room, Non-Smoking
Executive Floor Twin Room, Non-Smoking
Executive Floor Twin Room, Non-Smoking
Executive Floor Twin Room, Non-Smoking
Executive Floor Twin Room, Non-Smoking
Executive Floor Twin Room, Non-Smoking
Executive Floor Twin Room, Non-Smoking

Executive Floor Twin Room, Non-Smoking

Heating

Heating

Non-smoking

Non-smoking

TV

TV

Electric Kettle

Electric Kettle

Blackout curtains

Blackout curtains

Refrigerator

Refrigerator

Internet [LAN]

Internet [LAN]

Sleep comfort items

Sleep comfort items

Daily housekeeping

Daily housekeeping

Free Wifi

Free Wifi

Bidet

Bidet

Telephone

Telephone

iPod dock

iPod dock

Towels

Towels

Slippers

Slippers

Separate shower/bathtub

Separate shower/bathtub

Private bathroom

Private bathroom

Free Toiletries

Free Toiletries

Hair dryer

Hair dryer

Air Conditioning

Air Conditioning

Free instant coffee

Free instant coffee

Triple Room, Women only, Non Smoking
Triple Room, Women only, Non Smoking
Triple Room, Women only, Non Smoking
Triple Room, Women only, Non Smoking
Triple Room, Women only, Non Smoking
Triple Room, Women only, Non Smoking
Triple Room, Women only, Non Smoking

Triple Room, Women only, Non Smoking

Heating

Heating

Non-smoking

Non-smoking

TV

TV

Electric Kettle

Electric Kettle

Blackout curtains

Blackout curtains

Refrigerator

Refrigerator

Internet [LAN]

Internet [LAN]

Sleep comfort items

Sleep comfort items

Daily housekeeping

Daily housekeeping

Free Wifi

Free Wifi

Bidet

Bidet

Telephone

Telephone

iPod dock

iPod dock

Towels

Towels

Slippers

Slippers

Separate shower/bathtub

Separate shower/bathtub

Private bathroom

Private bathroom

Free Toiletries

Free Toiletries

Hair dryer

Hair dryer

Air Conditioning

Air Conditioning

Free instant coffee

Free instant coffee

Hotel Details

generate-AIAI Summary

About Hotel Gracery Sapporo

Hotel Gracery Sapporo is a welcoming 4-star hotel in Sapporo, Japan, offering a comfortable and convenient stay for travelers. This hotel provides a relaxing atmosphere perfect for exploring the vibrant city, ensuring a pleasant experience with its quality services and amenities.


Services & Amenities at Hotel Gracery Sapporo

Hotel Gracery Sapporo provides a comprehensive range of facilities and services designed for guest comfort and convenience. Enjoy amenities such as free Wi-Fi, a restaurant, vending machines, non-smoking rooms, and facilities for disabled guests. The hotel also offers currency exchange, dry cleaning, daily cleaning, and on-site shops. Guests benefit from air conditioning, a 24-hour reception, massage services, concierge services, and heating, with staff proficient in English, Mandarin Chinese, and Japanese, alongside a dedicated kids club.


About the Hotel Gracery Sapporo Hotel Brand

Hotel Gracery Sapporo belongs to the Gracery Hotels brand, part of Fujita Kanko Inc., a leading Japanese hospitality company. Gracery Hotels are known for their comfortable and convenient accommodations, often strategically located in major city centers, providing a blend of modern amenities and attentive service tailored to both business and leisure travelers.


Location & Getting to Hotel Gracery Sapporo

Hotel Gracery Sapporo is conveniently situated in the city of Sapporo, Japan. Its central location provides guests with easy access to various parts of the city. Travelers can reach the hotel via general city transportation, making it a well-connected base for exploring Sapporo's attractions.


Facilities Details

Pool and Spa

Massage

Food & Drink

Restaurant

Vending Machine (drinks)

Asian breakfast

Buffet-Style Restaurant

Vending machine

Breakfast service

Front Desk Services

Currency Exchange

24-Hour Front Desk

Concierge Service

Entertainment and Family Services

Kids club

Air conditioning in public area

Contactless check-in/out

Heating in public area

Invoice provided

Postal service

Nightclub/DJ

Business Facilities

Meeting/Banquet Facilities

Shops

Shops (on site)

Common Areas

Shared Kitchen

Shared Lounge/TV Area

Game Room

Cleaning Services

Dry Cleaning

Daily Housekeeping

Anti-viral cleaning products

Body thermometer

Cashless payment service

Daily disinfection in all rooms

Daily disinfection in common areas

Doctor/nurse on call

Face coverings on staff

First aid kit

Free face masks

Guest rooms seal after sanitization

Hand sanitizer

Hot water linen and laundry washing

Physical distancing of at least 1 meter

Professional-grade sanitizing services

Protective screens in common areas

Room sanitization opt-out available

Rooms sanitized between stays

Safe dining setup

Sanitized kitchen and tableware items

Staff trained in safety protocol

Temperature check for guests and staff

Languages Spoken

English Spoken

Chinese [Mandarin]

Japanese Spoken

Romanian Spoken

Bulgarian Spoken

Hindi Spoken

Croatian Spoken

Indonesian Spoken

Icelandic Spoken

Internet Access in public areas

Free Wifi

Internet

Wired Internet

Wi-Fi in public areas

Miscellaneous

Non-smoking Rooms

Facilities for Disabled Guests

Air Conditioning

Heating

Elevator

Designated Smoking Area

Security [24-hour]

Service animals are welcome

Car park [charges apply]

Car park [on-site]

Frequently Asked Questions About Hotel Gracery Sapporo

generate-AIAI Summary

1. Does Hotel Gracery Sapporo offer free Wi-Fi?

Yes, Hotel Gracery Sapporo provides complimentary Wi-Fi for all guests.

2. Are there dining options at Hotel Gracery Sapporo?

Yes, Hotel Gracery Sapporo features a restaurant/dining facility on site.

3. Does Hotel Gracery Sapporo have non-smoking rooms?

Yes, non-smoking rooms are available at Hotel Gracery Sapporo.

4. Is Hotel Gracery Sapporo accessible for guests with disabilities?

Yes, Hotel Gracery Sapporo offers facilities designed for disabled guests.

5. Can guests exchange currency at Hotel Gracery Sapporo?

Yes, currency exchange services are provided at Hotel Gracery Sapporo.

6. Does Hotel Gracery Sapporo offer laundry services?

Yes, dry cleaning services are available for guests at Hotel Gracery Sapporo.

7. Is daily housekeeping provided at Hotel Gracery Sapporo?

Yes, Hotel Gracery Sapporo offers daily cleaning services.

8. What languages do staff speak at Hotel Gracery Sapporo?

Staff at Hotel Gracery Sapporo are fluent in English, Mandarin Chinese, and Japanese.

9. Does Hotel Gracery Sapporo have a kids' club?

Yes, Hotel Gracery Sapporo features a dedicated kids' club.

10. Is there a 24-hour reception at Hotel Gracery Sapporo?

Yes, Hotel Gracery Sapporo offers a 24-hour front desk service.