Toya Sun Palace Resort & Spa

The staff explained that the room is very old and has no star rating, which is why the price is cheaper. We understand this, but the lobby looks quite grim and the room condition is still disappointing.👎 I would not recommend others to stay at this hotel. There is no proper standard, and the rooms are extremely old. It really damages the hotel's image.👎

I'll admit I am conflicted about this hotel as there are definitely things to like. First impression was positive, as you walk into the lobby with the excellent view of the lake. Check in feels a bit clunky, with forms and paperwork to be filled out that all seem far more seamless at hotel properties. The check in agent was friendly and helpful. They were able to help with a paid upgrade to their 'Modern Western Room' which while renovated , it still lacked modern touches from the shower, and even the phone which dates back a good number of years. The heating/air con cannot be adjusted temperature wise, only for the air flow, something that feels like was an oversight for a renovated/modern room. No water bottles provided either felt a bit odd. The biggest gripe is the dining situation as it stands. One dining venue and bar was closed, so it left a chaos at the included buffet dinner which ultimate meant I dined elsewhere on the second night. Breakfast was quieter, but from a food point of view the quality was low. A lot of potential here at this hotel but it falls short.

This is easily the worst hotel I’ve ever stayed in. The best part of the property is the view from the lobby, which is actually quite nice—but also very misleading. You might think that with such a great view, the rooms couldn’t possibly be that bad. Unfortunately, they are. Honestly, it felt like a Motel 6 on the lake, and I think even Motel 6 might be better. Everything about the room was gross and disgusting: the bathroom, the bed, even the basic furniture. The counter was sticky when I set down my laptop, which makes me believe the staff doesn’t really bother to clean. The whole place smelled musty, and it was clear the owners are just trying to squeeze as much money out of this property as they can before tearing it down for redevelopment. To make things worse, the internet disconnected in the morning when I was trying to get some work done. That was the last straw. We skipped the included breakfast and literally ran away early in the morning. What a relief to leave. It feels like a crime that this hotel is even open to guests. Do yourself a favor and stay anywhere else.