Yubari Hotel Shuparo

I booked this stay via hotels.com where it indicates the price I paid is inclusive of room, free parking and breakfast. Upon check in, the front desk said the “plan” I booked does not include parking. In any cases, I did not want to argue because she can only speaks very limited level of English, so I told her I bc an pay for the parking. Here the drama comes, she insisted parking is free but the problem is that the “plan” I paid does not include parking. If I want to park my car, I have to pay for a “plan” that is inclusive of parking. The price of this new “plan” is 2.5 times more than what I have paid!!! That means I have to pay an additional US$80 for one night parking in this village! I decided to show her the confirmation from hotels.com where it clearly shows it is inclusive of free parking and that I have already settled all payment for my one night stay! She was then speaking to herself for 2 mins in Japanese which I couldn’t understand (I guess it is not something good). At last, she turned around with her long face and reluctantly allowed me to check in! Later, I went down to the reception and asked for an adapter to charge my phone (as mine was not working). Unfortunately I met the same lady, she just rudely said “No! Nothing for you!” I must say I kept my smile and has always talked to her with a positive and polite manner. This is the forat tome I received such level of service in Japan!

All the basic hotel with all the necessary things that we need. We checked in quite late in the night and left quite early in the morning so we didn't venture much around the hotel. The hotel gave breakfast and it is a Japanese buffet style. Not much quality food in it.

The location is not in the ski resort but they do have shuttle bus for transport. The night staff in the front counter has really good english and very helpful as well. The hotel is near the town center so we have chance to walk around the area and see some of local shops, it was good experience.