Hakone Ginyu

If you are looking for somewhere to relax and take a breath from the Japan trip this is definitely the place to be. The price is not cheap and whilst the food delivered to your room is included anything outside of this will cost you more. Rooms facilities were top level and well thought through. Disappointment no drinks included in the fridge - even a beer would had been a nice touch! Location is great for relaxing but do not think you will see Mount Fuji. Staff extremely friendly and very patient when we asked questions around the food we were trying.

After check-in, he was forced to wait 40 minutes for a welcome drink in the hot weather, and when he went numb and asked employees to show him to his room, they forgot. It was a terrible response. For the price, the food tastes bad, the toilet smells, and the room is dark. The food was fine last year and the atmosphere was good, so I came here again this year, but the number of foreign employees has increased by 90%, which I think is linked to deterioration of services and the environment. I have no intention of coming after next year.

An incredible experience and a highlight of our Japan trip. Upon arrival, our luggage was transferred to our room and we were offered drinks and took some time to enjoy the beautiful lobby. We spent the first night in the Sora room and the second in the Tsuki room. Both rooms were beautiful but the Tsuki (ground floor with two hot spring baths) was outstanding- highly recommend booking this room. We also recommend the Japanese style rooms - the beds were very comfy and there is something SO cozy about sleeping on the floor after a nice hot springs bath!! Our attendant, Saki, was absolutely lovely and brought us our meals each morning and evening in our room. Dinner was truly an experience - 7-8 courses of delicious and traditional Japanese food- as a westerner, some items were a little foreign to us but we appreciated the new experience and all of the food was very tasty. If you are not very accustomed to Japanese food, I recommend getting the Western breakfast, as this was great as well. We also really enjoyed the Sake selection available at dinner and the beautiful bar for a nightcap. The spa is a MUST - my husband and I received the best massages of our life here- it was an out of body experience! The hot springs in the spa are also beautiful and you are able to use them following your treatment. Definitely worth visiting the public baths as well. Note that tattoos are generally a no go - I have a very small tattoo that I could cover before entering the baths (bring your own cover). Finally, the staff truly made the experience exceptional - they decorated the lobby for our honeymoon and surprised us with gifts after dinner. It was the cutest experience ever and meant so much to us. Highly recommend visiting!