Hakone Highland Hotel

4.0 / 5

•

940 Sengokuhara, Hakonemachi, Ashigara-shimo-gun, Japan 250-0631

Reviews from Guests

4.0/5

333

Reviews

from real guests

GattFloridia

Very disappointed . Good location for the Venetian Glass Museum and the Hakone Trails. Staff indifferent. None of the reception staff could speak English or made any effort to help with a minor issue we had. The ac in the room was antiquated and super noisy at night. Water in the shower takes 15 minutes to drain, so you are standing continuously in dirty water, and you need to wait 20 mins before next can then wash. They come across as being super environmentally friendly and ask you to accept a complimentary beverage in exchange for the room being cleaned. Yet they make it impossible to have that beveragewith thee timings andsmalll print. All the little things could be overlooked if staff were pleasant, but they were the total opposite of what you are used to with Japanese hospitality.

hidezii

My family stayed at the hotel dozens of times for a long period of more than 30 years. They say they will be closed and renovated for two years after the May holiday in 2025. This time I stayed on March 15, 2025, but it started snowing. It was the first time I saw snow fall in this hotel. Next time I come, I want to come and stay with my grandchildren and my dog and eat at La Foret. I look forward to the new Hakone Highland Hotel.

Camper01238295640

Spa-like atmosphere! Very quiet and secluded area. After a 3.5-hour hike at a nearby Mount Kintoki Loop, we were looking forward to enjoy the outdoor onsen at this hotel. Not crowded so it’s like having your own private onsen. The room is very comfortable and clean. One downsize.. no expresso machine in the room. So kind of hard to start the morning with instant coffee.

Facilities Details

Breakfast service

Free Parking

Air Conditioning

Free Wifi

Internet

Kids club

Hot Spring Bath

Spa

Sauna

Shared Kitchen

Bar

Meeting/Banquet Facilities

Heating

Designated Smoking Area

Terrace

Facilities for Disabled Guests

Daily Housekeeping

Newspapers

Non-smoking Rooms

24-Hour Front Desk

Vending Machine (drinks)

Fax/Photocopying

Shops (on site)

Concierge Service

Massage

Restaurant

English Spoken

Japanese Spoken

Wi-Fi in public areas

Garden

Public bath

Body thermometer

Daily disinfection in all rooms

First aid kit

Guest rooms seal after sanitization

Hand sanitizer

Physical distancing of at least 1 meter

Protective screens in common areas

Room sanitization opt-out available

Rooms sanitized between stays

Safe dining setup

Staff trained in safety protocol

Temperature check for guests and staff

A la carte breakfast

Italian Spoken

Russian Spoken

Dutch Spoken

Arabic Spoken

Full american breakfast

Suit Press

Restaurant [halal]

Bulgarian Spoken

Catalan Spoken

Room Service

Danish Spoken

Greek Spoken

Estonian Spoken

Vending machine

Western breakfast

Air conditioning in public area

Slovak Spoken

Finnish Spoken

Special Diet Meals (upon request)

Elevator

Hindi Spoken

Croatian Spoken

Heating in public area

Slovenian Spoken

Invoice provided

Ironing Service

Library

Lao Spoken

Meeting stationery

Projector/LED display

Lithuanian Spoken

Smoke-free property

Wi-Fi for special events

Hungarian Spoken

Game Room

Nightclub/DJ

Security [24-hour]

Icelandic Spoken

Car park [free of charge]

Car park [on-site]

Malay Spoken

Breakfast service

Free Parking

Air Conditioning

Free Wifi

Internet

Kids club

Hot Spring Bath

Spa

Sauna

Shared Kitchen

Bar

Meeting/Banquet Facilities

Heating

Designated Smoking Area

Terrace

Facilities for Disabled Guests

Daily Housekeeping

Newspapers

Non-smoking Rooms

24-Hour Front Desk

Vending Machine (drinks)

Fax/Photocopying

Shops (on site)

Concierge Service

Massage

Restaurant

English Spoken

8 Available Room Types

Superior Twin Room with Open Air Bath

50 Square Meter

Shower

Telephone

Air Conditioning

Hair dryer

Bathrobes

Refrigerator

Desk

Free Toiletries

Toilet

Private bathroom

Heating

Slippers

Carpeted

Electric Kettle

Garden view

Blu-ray Player

Coffee Machine

Balcony/Terrace

Towels

Clothes Rack

Standard Twin Room

32 Square Meter

Shower

Telephone

Air Conditioning

Hair dryer

Refrigerator

Desk

Free Toiletries

Toilet

Private bathroom

Heating

Slippers

View

Electric Kettle

Towels

Clothes Rack

Standard Twin Room, Non smoking (View will be selected by the hotel)

Standard Twin Room, Non smoking (View will be selected by the hotel)

Towels

Non-smoking

Toilet

Free Wifi

Bar

Electric Kettle

Laptop workspace

Slippers

Private bathroom

Refrigerator

Minibar

Bathtub or Shower

Internet [LAN]

Free Toiletries

Daily housekeeping

Air Conditioning

Clothes Rack

Desk

Twin Room with Open-Air Bath with Museum Ticket Package

Twin Room with Open-Air Bath with Museum Ticket Package

50 Square Meter

Shower

Telephone

Air Conditioning

Hair dryer

Bathrobes

Refrigerator

Desk

Free Toiletries

Toilet

Private bathroom

Heating

Slippers

Carpeted

Electric Kettle

Garden view

Blu-ray Player

Coffee Machine

Balcony/Terrace

Towels

Clothes Rack

Standard twin Hollywood style, Non smoking (View will be selected by the hotel)

Standard twin Hollywood style, Non smoking (View will be selected by the hotel)

Towels

Non-smoking

Toilet

Free Wifi

Bar

Electric Kettle

Laptop workspace

Slippers

Private bathroom

Refrigerator

Bathrobes

Minibar

Bathtub or Shower

Internet [LAN]

Free Toiletries

Daily housekeeping

Air Conditioning

Clothes Rack

Desk

Facilities Details

Pool and Spa

Sauna

Massage

Spa

Hot Spring Bath

Parking and Transportation

Free Parking

Food & Drink

Bar

Vending Machine (drinks)

Restaurant

A la carte breakfast

Full american breakfast

Restaurant [halal]

Room Service

Vending machine

Western breakfast

Special Diet Meals (upon request)

Breakfast service

Front Desk Services

Newspapers

24-Hour Front Desk

Concierge Service

Entertainment and Family Services

Kids club

Air conditioning in public area

Heating in public area

Invoice provided

Meeting stationery

Projector/LED display

Smoke-free property

Wi-Fi for special events

Nightclub/DJ

Business Facilities

Meeting/Banquet Facilities

Fax/Photocopying

Shops

Shops (on site)

Common Areas

Terrace

Shared Kitchen

Library

Game Room

Cleaning Services

Daily Housekeeping

Body thermometer

Daily disinfection in all rooms

First aid kit

Guest rooms seal after sanitization

Hand sanitizer

Physical distancing of at least 1 meter

Protective screens in common areas

Room sanitization opt-out available

Rooms sanitized between stays

Safe dining setup

Staff trained in safety protocol

Temperature check for guests and staff

Suit Press

Ironing Service

Languages Spoken

English Spoken

Japanese Spoken

Italian Spoken

Russian Spoken

Dutch Spoken

Arabic Spoken

Bulgarian Spoken

Catalan Spoken

Danish Spoken

Greek Spoken

Estonian Spoken

Slovak Spoken

Finnish Spoken

Hindi Spoken

Croatian Spoken

Slovenian Spoken

Lao Spoken

Lithuanian Spoken

Hungarian Spoken

Icelandic Spoken

Malay Spoken

Internet Access in public areas

Free Wifi

Internet

Wi-Fi in public areas

Miscellaneous

Heating

Air Conditioning

Facilities for Disabled Guests

Non-smoking Rooms

Designated Smoking Area

Garden

Public bath

Elevator

Security [24-hour]

Car park [free of charge]

Car park [on-site]