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Reviews from Guests

4.0/5

tripadvisor

419

Reviews

from real guests

michaelt238874Y

4

/

5

We had recently spent two relaxing nights at the Hakone Hotel. The two big plus points of this hotel is the spacious guest room and direct views over Lake Ashi and a glimpse of Mount Fuji (if you are lucky). The hotel looked rather quiet during our stay in June. Our room on the third floor is spacious: a comfortable king size bed, a sofa looking over the garden and lake, roomy old style bathroom. One negative about the room is lack of an electrical socket at the Writing Table for charging. I had to use the sockets at the bedside table. We found the meal prices a bit high so we didn’t have breakfast or dinner there. We did had a light lunch on our check in day as the room was not ready. We purchased the Hakone Day Pass which we used for the bus, ferry, cable car ride. It was good value and save us the hassle of looking for coins. The bus stop is just right outside the hotel and it’s one stop from the terminal. If you’re on the H bus and if you missed the stop, no worries, the bus terminal is right next to the hotel. We had breakfast at a very popular bakery cafe at Motohakone, which is I think 4 or 5 stops away. The staff at Hakone Hotel are friendly and helpful. I will recommend Hakone Hotel if you are looking for a comfortable place to stay.

990jenim

5

/

5

Amazing view from room 307. Could see Mount Fuji when she was visible! Took a boat trip around lake Ashi which is accessible right next door to the hotel. Reception was quick and efficient, breakfast has something for everyone. Shampoo, conditioner and body wash in room. Also provide hair bands, toothbrushes and razors. Highly recommend this hotel.

Mosgos54

5

/

5

The view is what makes this hotel special. It's designed so the whole central block and gardens have view of Mt Fuji. Breakfast was fine but could be hotter. Restaurants for evening meals were pricey. Relaxing guest lounge with free coffee. Would stay again for the view and central location in Lake Ashi convenient for buses to Odawara, Hakone-Yumoto and the pirate ship.

Facilities Details

Breakfast service

Buffet-Style Restaurant

Free Parking

Air Conditioning

Free Wifi

Internet

Hot Spring Bath

Bar

Meeting/Banquet Facilities

Heating

Designated Smoking Area

Fax/Photocopying

Daily Housekeeping

Shops (on site)

Non-smoking Rooms

Restaurant

Cycling

Newspapers

Vending Machine (snacks)

Vending Machine (drinks)

24-Hour Front Desk

Massage

Currency Exchange

Canoeing

English Spoken

Japanese Spoken

Bicycles

Wi-Fi in public areas

Garden

Public bath

Water sports (non-motorized)

Anti-viral cleaning products

Body thermometer

Cashless payment service

Daily disinfection in all rooms

Daily disinfection in common areas

Face coverings on staff

First aid kit

Free face masks

Hand sanitizer

Spanish Spoken

Physical distancing of at least 1 meter

Protective screens in common areas

Room sanitization opt-out available

Rooms sanitized between stays

Safe dining setup

Staff trained in safety protocol

Temperature check for guests and staff

Dutch Spoken

Shoeshine

Room Service

Vending machine

Air conditioning in public area

Finnish Spoken

Elevator

Hindi Spoken

Croatian Spoken

Heating in public area

Invoice provided

Hungarian Spoken

Latvian Spoken

Nightclub/DJ

Security [24-hour]

Icelandic Spoken

Car park [free of charge]

Car park [on-site]

Entertainment Staff

Nearby Location

Hakone-en Aquarium

Hakone-en Aquarium

2.83 km

10 Available Room Types

Superior Room
Superior Room
Superior Room
Superior Room
Superior Room
Superior Room
Superior Room
Superior Room
Superior Room
Superior Room
Superior Room
Superior Room
Superior Room
Superior Room
Superior Room
Superior Room
Superior Room
Superior Room
Superior Room

Superior Room

room-size-icon

38 Square Meter

Shower

Shower

TV

TV

Telephone

Telephone

Air Conditioning

Air Conditioning

Hair dryer

Hair dryer

Refrigerator

Refrigerator

Desk

Desk

Free Toiletries

Free Toiletries

Toilet

Toilet

Private bathroom

Private bathroom

Heating

Heating

Slippers

Slippers

Carpeted

Carpeted

Sofa

Sofa

View

View

Electric Kettle

Electric Kettle

Bidet

Bidet

Lake view

Lake view

Towels

Towels

Upper floors accessible by elevator

Upper floors accessible by elevator

Double Room with Lake View - Non Smoking
Double Room with Lake View - Non Smoking
Double Room with Lake View - Non Smoking
Double Room with Lake View - Non Smoking
Double Room with Lake View - Non Smoking
Double Room with Lake View - Non Smoking
Double Room with Lake View - Non Smoking
Double Room with Lake View - Non Smoking
Double Room with Lake View - Non Smoking
Double Room with Lake View - Non Smoking
Double Room with Lake View - Non Smoking
Double Room with Lake View - Non Smoking
Double Room with Lake View - Non Smoking
Double Room with Lake View - Non Smoking
Double Room with Lake View - Non Smoking
Double Room with Lake View - Non Smoking
Double Room with Lake View - Non Smoking

Double Room with Lake View - Non Smoking

room-size-icon

40 Square Meter

Shower

Shower

TV

TV

Telephone

Telephone

Air Conditioning

Air Conditioning

Hair dryer

Hair dryer

Refrigerator

Refrigerator

Desk

Desk

Free Toiletries

Free Toiletries

Toilet

Toilet

Private bathroom

Private bathroom

Heating

Heating

Slippers

Slippers

Carpeted

Carpeted

Sofa

Sofa

View

View

Electric Kettle

Electric Kettle

Bidet

Bidet

Lake view

Lake view

Towels

Towels

Upper floors accessible by elevator

Upper floors accessible by elevator

Junior Suite with Balcony
Junior Suite with Balcony
Junior Suite with Balcony
Junior Suite with Balcony
Junior Suite with Balcony
Junior Suite with Balcony
Junior Suite with Balcony
Junior Suite with Balcony
Junior Suite with Balcony
Junior Suite with Balcony
Junior Suite with Balcony
Junior Suite with Balcony
Junior Suite with Balcony
Junior Suite with Balcony
Junior Suite with Balcony

Junior Suite with Balcony

room-size-icon

55 Square Meter

Shower

Shower

TV

TV

Telephone

Telephone

Air Conditioning

Air Conditioning

Hair dryer

Hair dryer

Balcony/Terrace

Balcony/Terrace

Refrigerator

Refrigerator

Desk

Desk

Free Toiletries

Free Toiletries

Toilet

Toilet

Private bathroom

Private bathroom

Heating

Heating

Slippers

Slippers

Carpeted

Carpeted

Sofa

Sofa

View

View

Electric Kettle

Electric Kettle

Bidet

Bidet

Lake view

Lake view

Towels

Towels

Upper floors accessible by elevator

Upper floors accessible by elevator

Standard Room
Standard Room
Standard Room
Standard Room
Standard Room
Standard Room
Standard Room
Standard Room
Standard Room
Standard Room
Standard Room
Standard Room
Standard Room
Standard Room
Standard Room

Standard Room

room-size-icon

34 Square Meter

Shower

Shower

TV

TV

Telephone

Telephone

Air Conditioning

Air Conditioning

Hair dryer

Hair dryer

Refrigerator

Refrigerator

Desk

Desk

Free Toiletries

Free Toiletries

Toilet

Toilet

Private bathroom

Private bathroom

Heating

Heating

Slippers

Slippers

Carpeted

Carpeted

Sofa

Sofa

Electric Kettle

Electric Kettle

Bidet

Bidet

Garden view

Garden view

Towels

Towels

Upper floors accessible by elevator

Upper floors accessible by elevator

Premium Fourth Room with Lake View, Non Smoking
Premium Fourth Room with Lake View, Non Smoking
Premium Fourth Room with Lake View, Non Smoking
Premium Fourth Room with Lake View, Non Smoking
Premium Fourth Room with Lake View, Non Smoking
Premium Fourth Room with Lake View, Non Smoking
Premium Fourth Room with Lake View, Non Smoking
Premium Fourth Room with Lake View, Non Smoking
Premium Fourth Room with Lake View, Non Smoking
Premium Fourth Room with Lake View, Non Smoking
Premium Fourth Room with Lake View, Non Smoking
Premium Fourth Room with Lake View, Non Smoking

Premium Fourth Room with Lake View, Non Smoking

Heating

Heating

Non-smoking

Non-smoking

TV

TV

Carpeted

Carpeted

Toilet

Toilet

Dining Area

Dining Area

Refrigerator

Refrigerator

Bathtub or Shower

Bathtub or Shower

Wardrobe/Closet

Wardrobe/Closet

Tea/Coffee Maker

Tea/Coffee Maker

Daily housekeeping

Daily housekeeping

Free Wifi

Free Wifi

Telephone

Telephone

Desk

Desk

Extra Long Beds (> 6.5 ft)

Extra Long Beds (> 6.5 ft)

Balcony/Terrace

Balcony/Terrace

Towels

Towels

Sleep comfort items

Sleep comfort items

Slippers

Slippers

Private bathroom

Private bathroom

Free Toiletries

Free Toiletries

Hair dryer

Hair dryer

Air Conditioning

Air Conditioning

Clothes Rack

Clothes Rack

Free bottled water

Free bottled water

Facilities Details

Pool and Spa

Hot Spring Bath

Massage

Parking and Transportation

Free Parking

Food & Drink

Bar

Restaurant

Vending Machine (snacks)

Vending Machine (drinks)

Buffet-Style Restaurant

Room Service

Vending machine

Breakfast service

Front Desk Services

Newspapers

24-Hour Front Desk

Currency Exchange

Activities

Cycling

Canoeing

Entertainment and Family Services

Air conditioning in public area

Heating in public area

Invoice provided

Nightclub/DJ

Entertainment Staff

Business Facilities

Fax/Photocopying

Meeting/Banquet Facilities

Shops

Shops (on site)

Cleaning Services

Daily Housekeeping

Anti-viral cleaning products

Body thermometer

Cashless payment service

Daily disinfection in all rooms

Daily disinfection in common areas

Face coverings on staff

First aid kit

Free face masks

Hand sanitizer

Physical distancing of at least 1 meter

Protective screens in common areas

Room sanitization opt-out available

Rooms sanitized between stays

Safe dining setup

Staff trained in safety protocol

Temperature check for guests and staff

Shoeshine

Languages Spoken

English Spoken

Japanese Spoken

Spanish Spoken

Dutch Spoken

Finnish Spoken

Hindi Spoken

Croatian Spoken

Hungarian Spoken

Latvian Spoken

Icelandic Spoken

Internet Access in public areas

Free Wifi

Internet

Wi-Fi in public areas

Miscellaneous

Heating

Non-smoking Rooms

Air Conditioning

Designated Smoking Area

Bicycles

Garden

Public bath

Water sports (non-motorized)

Elevator

Security [24-hour]

Car park [free of charge]

Car park [on-site]