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Reviews from Guests

3.0/5

tripadvisor

23

Reviews

from real guests

Casterbridge

4

/

5

This is a traditional Japanese ryokan, and quite old. Our room had a small outdoor onsen, which was lovely, but no view of the surrounding countryside. The staff seemed quite put out at our arriving at 12 noon, before our room was ready. Usually this is not a problem as you can just leave your bags and go off until 3pm, but this seemed to upset them a bit.. Although we had filled in a form prior to our trip explaining my allergy to seafood they found this extremely problematic. We had booked the evening meal, but they were unable to provide this, so we were sent by coach with some other guests to a nearby hotel where there was an extensive buffet catering to all tastes, and unlimited drinks as well, so that was great! The hotel provides a shuttle bus to the Open Air Museum, which we really enjoyed, It is convenient for buses to the Ropeway, and you can walk to a beautiful garden and a waterfall which is hard to find but worth the effort. The beds were comfortable and the room was clean, and it was great to have the private onsen.

6melissaa

5

/

5

Was awesome authentic traditional Japanese experience. We all had a great time and enjoyed our stay!

Mamakat9

5

/

5

I was slightly apprehensive as reviews seemed extremely mixed and now I’be been I think I can see why. This is a unique and magical place.

Facilities Details

Breakfast service

Free Wifi

Internet

Water Park

Family/child friendly

Family Rooms

Hot Spring Bath

Bar

Meeting/Banquet Facilities

Heating

English Spoken

Chinese [Mandarin]

Japanese Spoken

Wi-Fi in public areas

Garden

Hiking

Public bath

Daily disinfection in all rooms

Daily disinfection in common areas

Face coverings on staff

Protective screens in common areas

Adults Only

Hypoallergenic room available

Dutch Spoken

Restaurant

Vending machine

open air bath

Air conditioning in public area

Daily Housekeeping

Hindi Spoken

Heating in public area

Invoice provided

Shared Lounge/TV Area

Smoke-free property

Latvian Spoken

Game Room

Nightclub/DJ

24-Hour Front Desk

Non-smoking Rooms

Indonesian Spoken

Security [24-hour]

Icelandic Spoken

Car park [free of charge]

Car park [nearby]

Car park [on-site]

Karaoke

Nearby Location

Hakone-en Aquarium

Hakone-en Aquarium

4.39 km

10 Available Room Types

Kaiseki dinner - Breakfast and Dinner included Japanese room twin(No bathroom)- Main Bldg-Adult only
Kaiseki dinner - Breakfast and Dinner included Japanese room twin(No bathroom)- Main Bldg-Adult only
Kaiseki dinner - Breakfast and Dinner included Japanese room twin(No bathroom)- Main Bldg-Adult only
Kaiseki dinner - Breakfast and Dinner included Japanese room twin(No bathroom)- Main Bldg-Adult only
Kaiseki dinner - Breakfast and Dinner included Japanese room twin(No bathroom)- Main Bldg-Adult only
Kaiseki dinner - Breakfast and Dinner included Japanese room twin(No bathroom)- Main Bldg-Adult only
Kaiseki dinner - Breakfast and Dinner included Japanese room twin(No bathroom)- Main Bldg-Adult only
Kaiseki dinner - Breakfast and Dinner included Japanese room twin(No bathroom)- Main Bldg-Adult only
Kaiseki dinner - Breakfast and Dinner included Japanese room twin(No bathroom)- Main Bldg-Adult only
Kaiseki dinner - Breakfast and Dinner included Japanese room twin(No bathroom)- Main Bldg-Adult only
Kaiseki dinner - Breakfast and Dinner included Japanese room twin(No bathroom)- Main Bldg-Adult only
Kaiseki dinner - Breakfast and Dinner included Japanese room twin(No bathroom)- Main Bldg-Adult only

Kaiseki dinner - Breakfast and Dinner included Japanese room twin(No bathroom)- Main Bldg-Adult only

Non-smoking

Non-smoking

Heating

Heating

TV

TV

Electric Kettle

Electric Kettle

Air Conditioning

Air Conditioning

Bathtub or Shower

Bathtub or Shower

Daily housekeeping

Daily housekeeping

Free Wifi

Free Wifi

Bidet

Bidet

Desk

Desk

Extra Long Beds (> 6.5 ft)

Extra Long Beds (> 6.5 ft)

Towels

Towels

Sleep comfort items

Sleep comfort items

Free Toiletries

Free Toiletries

Toilet

Toilet

Tatami flooring

Tatami flooring

Slippers

Slippers

Hair dryer

Hair dryer

Free instant coffee

Free instant coffee

Clothes Rack

Clothes Rack

Fireplace

Fireplace

Shared Bathroom

Shared Bathroom

Kaiseki dinner - Breakfast and Dinner included Open-air Bath Room - Annex
Kaiseki dinner - Breakfast and Dinner included Open-air Bath Room - Annex
Kaiseki dinner - Breakfast and Dinner included Open-air Bath Room - Annex
Kaiseki dinner - Breakfast and Dinner included Open-air Bath Room - Annex
Kaiseki dinner - Breakfast and Dinner included Open-air Bath Room - Annex
Kaiseki dinner - Breakfast and Dinner included Open-air Bath Room - Annex
Kaiseki dinner - Breakfast and Dinner included Open-air Bath Room - Annex
Kaiseki dinner - Breakfast and Dinner included Open-air Bath Room - Annex
Kaiseki dinner - Breakfast and Dinner included Open-air Bath Room - Annex
Kaiseki dinner - Breakfast and Dinner included Open-air Bath Room - Annex
Kaiseki dinner - Breakfast and Dinner included Open-air Bath Room - Annex

Kaiseki dinner - Breakfast and Dinner included Open-air Bath Room - Annex

Non-smoking

Non-smoking

Heating

Heating

TV

TV

Electric Kettle

Electric Kettle

Air Conditioning

Air Conditioning

Bathtub or Shower

Bathtub or Shower

Daily housekeeping

Daily housekeeping

Free Wifi

Free Wifi

Bidet

Bidet

Desk

Desk

Extra Long Beds (> 6.5 ft)

Extra Long Beds (> 6.5 ft)

Towels

Towels

Sleep comfort items

Sleep comfort items

Free Toiletries

Free Toiletries

Toilet

Toilet

Kids shampoo

Kids shampoo

Tatami flooring

Tatami flooring

Slippers

Slippers

Private bathroom

Private bathroom

Hair dryer

Hair dryer

Free instant coffee

Free instant coffee

Clothes Rack

Clothes Rack

Fireplace

Fireplace

Kaiseki dinner - Breakfast and Dinner included Japanese room Twin, Annex (No bathroom)
Kaiseki dinner - Breakfast and Dinner included Japanese room Twin, Annex (No bathroom)
Kaiseki dinner - Breakfast and Dinner included Japanese room Twin, Annex (No bathroom)
Kaiseki dinner - Breakfast and Dinner included Japanese room Twin, Annex (No bathroom)
Kaiseki dinner - Breakfast and Dinner included Japanese room Twin, Annex (No bathroom)
Kaiseki dinner - Breakfast and Dinner included Japanese room Twin, Annex (No bathroom)
Kaiseki dinner - Breakfast and Dinner included Japanese room Twin, Annex (No bathroom)
Kaiseki dinner - Breakfast and Dinner included Japanese room Twin, Annex (No bathroom)
Kaiseki dinner - Breakfast and Dinner included Japanese room Twin, Annex (No bathroom)
Kaiseki dinner - Breakfast and Dinner included Japanese room Twin, Annex (No bathroom)
Kaiseki dinner - Breakfast and Dinner included Japanese room Twin, Annex (No bathroom)

Kaiseki dinner - Breakfast and Dinner included Japanese room Twin, Annex (No bathroom)

Non-smoking

Non-smoking

Heating

Heating

TV

TV

Electric Kettle

Electric Kettle

Air Conditioning

Air Conditioning

Bathtub or Shower

Bathtub or Shower

Daily housekeeping

Daily housekeeping

Free Wifi

Free Wifi

Bidet

Bidet

Desk

Desk

Extra Long Beds (> 6.5 ft)

Extra Long Beds (> 6.5 ft)

Towels

Towels

Sleep comfort items

Sleep comfort items

Free Toiletries

Free Toiletries

Toilet

Toilet

Tatami flooring

Tatami flooring

Slippers

Slippers

Hair dryer

Hair dryer

Free instant coffee

Free instant coffee

Clothes Rack

Clothes Rack

Fireplace

Fireplace

Shared Bathroom

Shared Bathroom

Crab & Kaiseki Dinner and Breakfast Included, Japanese-Western Suite, Annex, Non Smoking
Crab & Kaiseki Dinner and Breakfast Included, Japanese-Western Suite, Annex, Non Smoking
Crab & Kaiseki Dinner and Breakfast Included, Japanese-Western Suite, Annex, Non Smoking
Crab & Kaiseki Dinner and Breakfast Included, Japanese-Western Suite, Annex, Non Smoking
Crab & Kaiseki Dinner and Breakfast Included, Japanese-Western Suite, Annex, Non Smoking
Crab & Kaiseki Dinner and Breakfast Included, Japanese-Western Suite, Annex, Non Smoking
Crab & Kaiseki Dinner and Breakfast Included, Japanese-Western Suite, Annex, Non Smoking
Crab & Kaiseki Dinner and Breakfast Included, Japanese-Western Suite, Annex, Non Smoking
Crab & Kaiseki Dinner and Breakfast Included, Japanese-Western Suite, Annex, Non Smoking
Crab & Kaiseki Dinner and Breakfast Included, Japanese-Western Suite, Annex, Non Smoking

Crab & Kaiseki Dinner and Breakfast Included, Japanese-Western Suite, Annex, Non Smoking

Non-smoking

Non-smoking

Heating

Heating

TV

TV

Electric Kettle

Electric Kettle

Air Conditioning

Air Conditioning

Bathtub or Shower

Bathtub or Shower

Daily housekeeping

Daily housekeeping

Free Wifi

Free Wifi

Bidet

Bidet

Desk

Desk

Extra Long Beds (> 6.5 ft)

Extra Long Beds (> 6.5 ft)

Towels

Towels

Sleep comfort items

Sleep comfort items

Tatami flooring

Tatami flooring

Slippers

Slippers

Private bathroom

Private bathroom

Free Toiletries

Free Toiletries

Hair dryer

Hair dryer

Free instant coffee

Free instant coffee

Clothes Rack

Clothes Rack

Fireplace

Fireplace

Crab & Kaiseki Dinner and Breakfast Included, Japanese-Style Twin, Annex (No Bathroom) NS
Crab & Kaiseki Dinner and Breakfast Included, Japanese-Style Twin, Annex (No Bathroom) NS
Crab & Kaiseki Dinner and Breakfast Included, Japanese-Style Twin, Annex (No Bathroom) NS
Crab & Kaiseki Dinner and Breakfast Included, Japanese-Style Twin, Annex (No Bathroom) NS
Crab & Kaiseki Dinner and Breakfast Included, Japanese-Style Twin, Annex (No Bathroom) NS
Crab & Kaiseki Dinner and Breakfast Included, Japanese-Style Twin, Annex (No Bathroom) NS
Crab & Kaiseki Dinner and Breakfast Included, Japanese-Style Twin, Annex (No Bathroom) NS
Crab & Kaiseki Dinner and Breakfast Included, Japanese-Style Twin, Annex (No Bathroom) NS
Crab & Kaiseki Dinner and Breakfast Included, Japanese-Style Twin, Annex (No Bathroom) NS
Crab & Kaiseki Dinner and Breakfast Included, Japanese-Style Twin, Annex (No Bathroom) NS

Crab & Kaiseki Dinner and Breakfast Included, Japanese-Style Twin, Annex (No Bathroom) NS

Non-smoking

Non-smoking

Heating

Heating

TV

TV

Electric Kettle

Electric Kettle

Air Conditioning

Air Conditioning

Bathtub or Shower

Bathtub or Shower

Daily housekeeping

Daily housekeeping

Free Wifi

Free Wifi

Bidet

Bidet

Desk

Desk

Extra Long Beds (> 6.5 ft)

Extra Long Beds (> 6.5 ft)

Towels

Towels

Sleep comfort items

Sleep comfort items

Tatami flooring

Tatami flooring

Slippers

Slippers

Free Toiletries

Free Toiletries

Hair dryer

Hair dryer

Free instant coffee

Free instant coffee

Clothes Rack

Clothes Rack

Fireplace

Fireplace

Shared Bathroom

Shared Bathroom

Facilities Details

Pool and Spa

Hot Spring Bath

Food & Drink

Bar

Restaurant

Vending machine

Breakfast service

Front Desk Services

24-Hour Front Desk

Activities

Hiking

Water Park

Entertainment and Family Services

Air conditioning in public area

Heating in public area

Invoice provided

Smoke-free property

Family/child friendly

Nightclub/DJ

Karaoke

Business Facilities

Meeting/Banquet Facilities

Common Areas

Shared Lounge/TV Area

Game Room

Cleaning Services

Daily disinfection in all rooms

Daily disinfection in common areas

Face coverings on staff

Protective screens in common areas

Daily Housekeeping

Languages Spoken

English Spoken

Chinese [Mandarin]

Japanese Spoken

Dutch Spoken

Hindi Spoken

Latvian Spoken

Indonesian Spoken

Icelandic Spoken

Internet Access in public areas

Free Wifi

Internet

Wi-Fi in public areas

Miscellaneous

Garden

Public bath

Adults Only

Hypoallergenic room available

open air bath

Heating

Family Rooms

Non-smoking Rooms

Security [24-hour]

Car park [free of charge]

Car park [nearby]

Car park [on-site]