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Reviews from Guests

3.0/5

tripadvisor

108

Reviews

from real guests

ChristineR1

5

/

5

I decided last minute to stay overnight in Hakone since I ran out of time and it had been cloudy (no views of Mount Fuji). It is a ways away from the station and I had to climb quite a few stairs but it was worth it. I had a suite with a living area, bedroom with 2 beds and table with seating area. There were plenty of extra pillows and linens or quilts in the closets. The two onsens were separated for men and women. When I was there, only one other woman was there and she was leaving. A self service bar providing beer and wine is in the lobby. There is also an extensive "borrowing store" where you get your hair dryer, robes, sandals, chargers etc. Staff was very nice with limited English but very adept at Google translate

NariNari_Viajera

3

/

5

The large and spacious rooms. But they were dirty, the duvets discolored. I didn't look very hygienic about the place. Normal breakfast. It said there were dinners but no service. The closest thing to grab something to eat is a super that is going down about 10min.

88ALBERTO

5

/

5

Quiet hotel with very good facilities. The room is very spacious, with outside balcony and area with tatami and Japanese style table. Numerous details and toilet, including slippers. Public bathrooms are highly recommended, especially the garden outside. Breakfast is quite varied.

Facilities Details

Breakfast service

Buffet-Style Restaurant

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Hot Spring Bath

Meeting/Banquet Facilities

Designated Smoking Area

Japanese Spoken

Wi-Fi in public areas

Game Room

Garden

Karaoke

Table Tennis

Body thermometer

Daily disinfection in all rooms

Daily disinfection in common areas

Face coverings on staff

First aid kit

Free face masks

Hand sanitizer

Physical distancing of at least 1 meter

Room sanitization opt-out available

Staff trained in safety protocol

Temperature check for guests and staff

German Spoken

Restaurant

Vending machine

Air conditioning in public area

Finnish Spoken

Daily Housekeeping

Elevator

Heating in public area

Invoice provided

Shared Lounge/TV Area

Smoke-free property

Terrace

Latvian Spoken

Nightclub/DJ

Non-smoking Rooms

Indonesian Spoken

Security [24-hour]

Icelandic Spoken

Car park [free of charge]

9 Available Room Types

Premium Triple Room, Multiple Beds, Mountain View
Premium Triple Room, Multiple Beds, Mountain View
Premium Triple Room, Multiple Beds, Mountain View
Premium Triple Room, Multiple Beds, Mountain View
Premium Triple Room, Multiple Beds, Mountain View

Premium Triple Room, Multiple Beds, Mountain View

Towels

Towels

Heating

Heating

Sleep comfort items

Sleep comfort items

Non-smoking

Non-smoking

TV

TV

Toilet

Toilet

Electric Kettle

Electric Kettle

Window

Window

Slippers

Slippers

Blackout curtains

Blackout curtains

Refrigerator

Refrigerator

Bathtub or Shower

Bathtub or Shower

Free Toiletries

Free Toiletries

Hair dryer

Hair dryer

Daily housekeeping

Daily housekeeping

Air Conditioning

Air Conditioning

Free Wifi

Free Wifi

Clothes Rack

Clothes Rack

Bathtub

Bathtub

Telephone

Telephone

Japanese Style Room, 10 Tatami-mats, Non Smoking
Japanese Style Room, 10 Tatami-mats, Non Smoking
Japanese Style Room, 10 Tatami-mats, Non Smoking
Japanese Style Room, 10 Tatami-mats, Non Smoking

Japanese Style Room, 10 Tatami-mats, Non Smoking

Towels

Towels

Heating

Heating

Sleep comfort items

Sleep comfort items

Non-smoking

Non-smoking

TV

TV

Toilet

Toilet

Electric Kettle

Electric Kettle

Window

Window

Tatami flooring

Tatami flooring

Slippers

Slippers

Blackout curtains

Blackout curtains

Refrigerator

Refrigerator

Bathtub or Shower

Bathtub or Shower

Free Toiletries

Free Toiletries

Entire unit wheelchair accessible

Entire unit wheelchair accessible

Hair dryer

Hair dryer

Daily housekeeping

Daily housekeeping

Air Conditioning

Air Conditioning

Free Wifi

Free Wifi

Clothes Rack

Clothes Rack

Bathtub

Bathtub

Telephone

Telephone

Japanese Style Family Room, Non-Smoking
Japanese Style Family Room, Non-Smoking
Japanese Style Family Room, Non-Smoking
Japanese Style Family Room, Non-Smoking

Japanese Style Family Room, Non-Smoking

Towels

Towels

Heating

Heating

Sleep comfort items

Sleep comfort items

Non-smoking

Non-smoking

TV

TV

Toilet

Toilet

Electric Kettle

Electric Kettle

Window

Window

Slippers

Slippers

Blackout curtains

Blackout curtains

Refrigerator

Refrigerator

Bathtub or Shower

Bathtub or Shower

Free Toiletries

Free Toiletries

Hair dryer

Hair dryer

Daily housekeeping

Daily housekeeping

Air Conditioning

Air Conditioning

Free Wifi

Free Wifi

Clothes Rack

Clothes Rack

Bathtub

Bathtub

Telephone

Telephone

Japanese Western Room
Japanese Western Room
Japanese Western Room
Japanese Western Room

Japanese Western Room

Towels

Towels

Heating

Heating

Sleep comfort items

Sleep comfort items

Non-smoking

Non-smoking

TV

TV

Toilet

Toilet

Electric Kettle

Electric Kettle

Window

Window

Slippers

Slippers

Blackout curtains

Blackout curtains

Refrigerator

Refrigerator

Bathtub or Shower

Bathtub or Shower

Free Toiletries

Free Toiletries

Hair dryer

Hair dryer

Daily housekeeping

Daily housekeeping

Air Conditioning

Air Conditioning

Free Wifi

Free Wifi

Clothes Rack

Clothes Rack

Bathtub

Bathtub

Telephone

Telephone

Family Japanese Style Room
Family Japanese Style Room
Family Japanese Style Room

Family Japanese Style Room

room-size-icon

29 Square Meter

Facilities Details

Pool and Spa

Hot Spring Bath

Food & Drink

Buffet-Style Restaurant

Restaurant

Vending machine

Breakfast service

Activities

Table Tennis

Entertainment and Family Services

Karaoke

Air conditioning in public area

Heating in public area

Invoice provided

Smoke-free property

Family/child friendly

Kids club

Nightclub/DJ

Business Facilities

Meeting/Banquet Facilities

Common Areas

Game Room

Shared Lounge/TV Area

Terrace

Cleaning Services

Body thermometer

Daily disinfection in all rooms

Daily disinfection in common areas

Face coverings on staff

First aid kit

Free face masks

Hand sanitizer

Physical distancing of at least 1 meter

Room sanitization opt-out available

Staff trained in safety protocol

Temperature check for guests and staff

Daily Housekeeping

Languages Spoken

Japanese Spoken

German Spoken

Finnish Spoken

Latvian Spoken

Indonesian Spoken

Icelandic Spoken

Internet Access in public areas

Free Wifi

Internet

Wi-Fi in public areas

Miscellaneous

Garden

Elevator

Designated Smoking Area

Family Rooms

Non-smoking Rooms

Security [24-hour]

Car park [free of charge]