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Reviews from Guests

3.0/5

tripadvisor

163

Reviews

from real guests

kayymari

1

/

5

I want my money back. It was a ryokan I really wanted to say. There is a mixture of cheap rooms (20,000 to 30,000 yen) and expensive rooms (50,000 to 70,000 yen), but because you use the same facilities and get the same service, customers in cheap rooms write rave reviews and become furious that they will ever come back to the high room because they believe the reviews. My room costs 120,000 yen for two. Excerpt because there are too many complaints to write ... Check-in is done in pairs, so you have to wait 20 to 30 minutes until your turn. One of the reasons it takes so long is that you have to choose extra food for dinner. If you say no, they'll be blatantly nasty. Dinner starts at either 5:30 too early or 7:30 too late. I seem to be reluctantly allowed to start at 6 o'clock if I go. Breakfast, by the way, is at 7:30 or 9:30. Someone asked me to do it at eight. For a room costing 60,000 yen, it is an improbable small room with only two beds in the Japanese-style room. The reservation photo was so large that I opened all the doors and sliding doors to find another room. The room is old, dark and dirty. It is troublesome to change the toilet, washroom and refrigerator to external sandals. I was told that all drinks in the fridge were free, and when I looked at them, there were only two bottles of 500ml plastic water. The ingredients are all cheap. We had bluefin tuna and domestic beef, but it was tiny. The rest is cheap. It's not enough if you don't ask for a small amount and a separate fee. Good drinks were all you could drink in the lounge, but that left male group customers stuck in front of the beer server, kids running around making noise and parents not paying attention. It's like a family restaurant or a theme park. But if it's in the 20,000-yen range, you're very satisfied with the service of the lounge and the public bath with unlimited towel use. I understand why you write rave reviews. All three groups that checked out together complained to the front desk. The open-air bath in the room was too smelly to enter, or the bidet was broken. I'm twice as unhappy as I wrote here. It's 120,000 yen for both of us, right? I will not go there again.

Navigator38236401618

3

/

5

Long-established luxury inns have been highly regarded for their "service" and "dining," but I wonder if these are good. Accommodation costs per person are about 42,000 yen with two meals (30,000 yen at early bird rates) during the off-season on weekdays. (The guests are 92, 70, 65, and 63 years old) Meals: The amount of dinner is not enough at all. After dinner, you have to eat sweets in your room to get hungry and sleep. In addition, osukuri is bad because the fish is dry. Hairy crab is a level that you can eat all you want. It is not clear what seasoning the Western-style nave is intended for. The beef is small and fat-free. Sake is 2,500 yen for a go, and it's on the boil. (The only good thing was the calm restaurant, the clean serving and the hard side of the bowls.) Breakfast was delicious. (I preferred breakfast to dinner.) Services: The right to decide the dinner time is "the inn". He complained that lunch was at 1:30 so 5:30 was too early and changed it to 6:00, but he was reluctant. This is probably because the efficiency of the inn is prioritized. The reception counter was also a standard-setting (manual) and I could not feel the professional service industry. Room: Good. (Hard side) Hot springs: The open-air ceiling bath was good. (Hard side) Conclusion: There is no repeat. Every year my parents would take me to the Kaneyama-en Garden, Seiryu-so, and Kiyūyū. All of these inns are professional service providers. However, I get bored of it, so when I go there twice, I change it, but there is no next time for the Sansuiro. We caught a glimpse of the company's approach to improving the efficiency of its inns, which does not involve spending money on the software side only on the hardware side.

shohei20220919

1

/

5

Upon arrival, the service up to check-in was not very good. The staff in charge of the dining area were kind. Because the building is old, there are many stairs and steps, including in the bath and inside the building, so it may be difficult for people with bad legs to stay. The room was centralized air conditioning, so the temperature could not be adjusted. The windows did not open. The futon was comfortable to sleep on. The food seems to be a mix of local and surrounding ingredients, but the rice cooked in a pot at dinner was soggy. The dried horse mackerel I had for breakfast was delicious. The menu was hard to read, so I think they need to be more creative in how it is displayed. There have been various renovations, and it may still be in progress, but the rooms seem to be untouched, and the construction is poor, and the sliding doors in the room came off when I tried to close them. The atmosphere of the large bath (indoor bath) was good, but the washing area smelled a bit. There were also a fair number of steps from the changing room to the bathroom. The open-air bath on the rooftop floor can only be reached by stairs, so I think it would be difficult for people with bad legs to use it. The view was good. The open-air bath on the rooftop floor was small but had a sauna and a cold bath.

Facilities Details

Breakfast service

Free Wifi

Internet

Family/child friendly

Family Rooms

Hot Spring Bath

Bar

Meeting/Banquet Facilities

Heating

Designated Smoking Area

English Spoken

Japanese Spoken

Wi-Fi in public areas

Garden

Public bath

Anti-viral cleaning products

Body thermometer

Cashless payment service

Daily disinfection in all rooms

Daily disinfection in common areas

Face coverings on staff

First aid kit

Guest rooms seal after sanitization

Hand sanitizer

Hot water linen and laundry washing

Physical distancing of at least 1 meter

Professional-grade sanitizing services

Protective screens in common areas

Room sanitization opt-out available

Rooms sanitized between stays

Safe dining setup

Sanitized kitchen and tableware items

Staff trained in safety protocol

Alternative meal arrangement

Restaurant

Vending machine

Air conditioning in public area

Finnish Spoken

Special Diet Meals (upon request)

Contactless check-in/out

Daily Housekeeping

Elevator

Facilities for Disabled Guests

Hindi Spoken

Heating in public area

Invoice provided

Smoke-free property

Terrace

Hungarian Spoken

Nightclub/DJ

Non-smoking Rooms

Car park [free of charge]

Car park [on-site]

Entertainment Staff

Valet Parking

10 Available Room Types

Japanese Western Style Deluxe Suite with Hot Spa (Momoyama-dai Special, Not Hot Spring)
Japanese Western Style Deluxe Suite with Hot Spa (Momoyama-dai Special, Not Hot Spring)
Japanese Western Style Deluxe Suite with Hot Spa (Momoyama-dai Special, Not Hot Spring)
Japanese Western Style Deluxe Suite with Hot Spa (Momoyama-dai Special, Not Hot Spring)
Japanese Western Style Deluxe Suite with Hot Spa (Momoyama-dai Special, Not Hot Spring)
Japanese Western Style Deluxe Suite with Hot Spa (Momoyama-dai Special, Not Hot Spring)
Japanese Western Style Deluxe Suite with Hot Spa (Momoyama-dai Special, Not Hot Spring)
Japanese Western Style Deluxe Suite with Hot Spa (Momoyama-dai Special, Not Hot Spring)
Japanese Western Style Deluxe Suite with Hot Spa (Momoyama-dai Special, Not Hot Spring)
Japanese Western Style Deluxe Suite with Hot Spa (Momoyama-dai Special, Not Hot Spring)
Japanese Western Style Deluxe Suite with Hot Spa (Momoyama-dai Special, Not Hot Spring)
Japanese Western Style Deluxe Suite with Hot Spa (Momoyama-dai Special, Not Hot Spring)
Japanese Western Style Deluxe Suite with Hot Spa (Momoyama-dai Special, Not Hot Spring)
Japanese Western Style Deluxe Suite with Hot Spa (Momoyama-dai Special, Not Hot Spring)
Japanese Western Style Deluxe Suite with Hot Spa (Momoyama-dai Special, Not Hot Spring)
Japanese Western Style Deluxe Suite with Hot Spa (Momoyama-dai Special, Not Hot Spring)
Japanese Western Style Deluxe Suite with Hot Spa (Momoyama-dai Special, Not Hot Spring)
Japanese Western Style Deluxe Suite with Hot Spa (Momoyama-dai Special, Not Hot Spring)
Japanese Western Style Deluxe Suite with Hot Spa (Momoyama-dai Special, Not Hot Spring)

Japanese Western Style Deluxe Suite with Hot Spa (Momoyama-dai Special, Not Hot Spring)

Non-smoking

Non-smoking

TV

TV

Toilet

Toilet

Laptop workspace

Laptop workspace

Air Conditioning

Air Conditioning

Blackout curtains

Blackout curtains

Refrigerator

Refrigerator

Kitchenware

Kitchenware

Bathtub or Shower

Bathtub or Shower

Tea/Coffee Maker

Tea/Coffee Maker

Hot Tub

Hot Tub

Daily housekeeping

Daily housekeeping

Free Wifi

Free Wifi

Telephone

Telephone

Desk

Desk

Towels

Towels

Coffee Machine

Coffee Machine

Sleep comfort items

Sleep comfort items

Slippers

Slippers

Private bathroom

Private bathroom

Free Toiletries

Free Toiletries

Hair dryer

Hair dryer

Dining Area

Dining Area

Clothes Rack

Clothes Rack

Japanese Style Deluxe Suite with Beds (Momoyama-dai) 130sqm
Japanese Style Deluxe Suite with Beds (Momoyama-dai) 130sqm
Japanese Style Deluxe Suite with Beds (Momoyama-dai) 130sqm
Japanese Style Deluxe Suite with Beds (Momoyama-dai) 130sqm
Japanese Style Deluxe Suite with Beds (Momoyama-dai) 130sqm
Japanese Style Deluxe Suite with Beds (Momoyama-dai) 130sqm
Japanese Style Deluxe Suite with Beds (Momoyama-dai) 130sqm
Japanese Style Deluxe Suite with Beds (Momoyama-dai) 130sqm
Japanese Style Deluxe Suite with Beds (Momoyama-dai) 130sqm
Japanese Style Deluxe Suite with Beds (Momoyama-dai) 130sqm
Japanese Style Deluxe Suite with Beds (Momoyama-dai) 130sqm
Japanese Style Deluxe Suite with Beds (Momoyama-dai) 130sqm
Japanese Style Deluxe Suite with Beds (Momoyama-dai) 130sqm
Japanese Style Deluxe Suite with Beds (Momoyama-dai) 130sqm

Japanese Style Deluxe Suite with Beds (Momoyama-dai) 130sqm

Non-smoking

Non-smoking

TV

TV

Toilet

Toilet

Laptop workspace

Laptop workspace

Air Conditioning

Air Conditioning

Blackout curtains

Blackout curtains

Refrigerator

Refrigerator

Kitchenware

Kitchenware

Bathtub or Shower

Bathtub or Shower

Tea/Coffee Maker

Tea/Coffee Maker

Daily housekeeping

Daily housekeeping

Free Wifi

Free Wifi

Telephone

Telephone

Desk

Desk

Towels

Towels

Coffee Machine

Coffee Machine

Sleep comfort items

Sleep comfort items

Slippers

Slippers

Private bathroom

Private bathroom

Free Toiletries

Free Toiletries

Hair dryer

Hair dryer

Dining Area

Dining Area

Clothes Rack

Clothes Rack

Japanese Style Deluxe Suite (Momoyama-dai)
Japanese Style Deluxe Suite (Momoyama-dai)
Japanese Style Deluxe Suite (Momoyama-dai)
Japanese Style Deluxe Suite (Momoyama-dai)
Japanese Style Deluxe Suite (Momoyama-dai)
Japanese Style Deluxe Suite (Momoyama-dai)
Japanese Style Deluxe Suite (Momoyama-dai)
Japanese Style Deluxe Suite (Momoyama-dai)
Japanese Style Deluxe Suite (Momoyama-dai)
Japanese Style Deluxe Suite (Momoyama-dai)
Japanese Style Deluxe Suite (Momoyama-dai)
Japanese Style Deluxe Suite (Momoyama-dai)
Japanese Style Deluxe Suite (Momoyama-dai)
Japanese Style Deluxe Suite (Momoyama-dai)

Japanese Style Deluxe Suite (Momoyama-dai)

Non-smoking

Non-smoking

TV

TV

Toilet

Toilet

Laptop workspace

Laptop workspace

Air Conditioning

Air Conditioning

Blackout curtains

Blackout curtains

Refrigerator

Refrigerator

Kitchenware

Kitchenware

Bathtub or Shower

Bathtub or Shower

Tea/Coffee Maker

Tea/Coffee Maker

Daily housekeeping

Daily housekeeping

Free Wifi

Free Wifi

Telephone

Telephone

Desk

Desk

Towels

Towels

Coffee Machine

Coffee Machine

Sleep comfort items

Sleep comfort items

Slippers

Slippers

Private bathroom

Private bathroom

Free Toiletries

Free Toiletries

Hair dryer

Hair dryer

Dining Area

Dining Area

Clothes Rack

Clothes Rack

Japanese Style Standard Room 12+4 (Juraku-dai), Non Smoking
Japanese Style Standard Room 12+4 (Juraku-dai), Non Smoking
Japanese Style Standard Room 12+4 (Juraku-dai), Non Smoking
Japanese Style Standard Room 12+4 (Juraku-dai), Non Smoking
Japanese Style Standard Room 12+4 (Juraku-dai), Non Smoking
Japanese Style Standard Room 12+4 (Juraku-dai), Non Smoking
Japanese Style Standard Room 12+4 (Juraku-dai), Non Smoking
Japanese Style Standard Room 12+4 (Juraku-dai), Non Smoking
Japanese Style Standard Room 12+4 (Juraku-dai), Non Smoking
Japanese Style Standard Room 12+4 (Juraku-dai), Non Smoking
Japanese Style Standard Room 12+4 (Juraku-dai), Non Smoking
Japanese Style Standard Room 12+4 (Juraku-dai), Non Smoking
Japanese Style Standard Room 12+4 (Juraku-dai), Non Smoking
Japanese Style Standard Room 12+4 (Juraku-dai), Non Smoking

Japanese Style Standard Room 12+4 (Juraku-dai), Non Smoking

Non-smoking

Non-smoking

TV

TV

Toilet

Toilet

Laptop workspace

Laptop workspace

Air Conditioning

Air Conditioning

Blackout curtains

Blackout curtains

Refrigerator

Refrigerator

Kitchenware

Kitchenware

Bathtub or Shower

Bathtub or Shower

Daily housekeeping

Daily housekeeping

Free Wifi

Free Wifi

Telephone

Telephone

Desk

Desk

Towels

Towels

Coffee Machine

Coffee Machine

Sleep comfort items

Sleep comfort items

Slippers

Slippers

Private bathroom

Private bathroom

Free Toiletries

Free Toiletries

Hair dryer

Hair dryer

Dining Area

Dining Area

Clothes Rack

Clothes Rack

Japanese Style Standard Room with Open Air Bath (Juraku-dai), Non Smoking
Japanese Style Standard Room with Open Air Bath (Juraku-dai), Non Smoking
Japanese Style Standard Room with Open Air Bath (Juraku-dai), Non Smoking
Japanese Style Standard Room with Open Air Bath (Juraku-dai), Non Smoking
Japanese Style Standard Room with Open Air Bath (Juraku-dai), Non Smoking
Japanese Style Standard Room with Open Air Bath (Juraku-dai), Non Smoking
Japanese Style Standard Room with Open Air Bath (Juraku-dai), Non Smoking
Japanese Style Standard Room with Open Air Bath (Juraku-dai), Non Smoking
Japanese Style Standard Room with Open Air Bath (Juraku-dai), Non Smoking
Japanese Style Standard Room with Open Air Bath (Juraku-dai), Non Smoking

Japanese Style Standard Room with Open Air Bath (Juraku-dai), Non Smoking

Non-smoking

Non-smoking

TV

TV

Toilet

Toilet

Laptop workspace

Laptop workspace

Air Conditioning

Air Conditioning

Blackout curtains

Blackout curtains

Refrigerator

Refrigerator

Kitchenware

Kitchenware

Bathtub or Shower

Bathtub or Shower

Hot Tub

Hot Tub

Daily housekeeping

Daily housekeeping

Free Wifi

Free Wifi

Telephone

Telephone

Desk

Desk

Towels

Towels

Coffee Machine

Coffee Machine

Sleep comfort items

Sleep comfort items

Slippers

Slippers

Private bathroom

Private bathroom

Free Toiletries

Free Toiletries

Hair dryer

Hair dryer

Dining Area

Dining Area

Clothes Rack

Clothes Rack

Facilities Details

Pool and Spa

Hot Spring Bath

Parking and Transportation

Valet Parking

Food & Drink

Alternative meal arrangement

Bar

Restaurant

Vending machine

Special Diet Meals (upon request)

Breakfast service

Entertainment and Family Services

Air conditioning in public area

Contactless check-in/out

Heating in public area

Invoice provided

Smoke-free property

Family/child friendly

Nightclub/DJ

Entertainment Staff

Business Facilities

Meeting/Banquet Facilities

Common Areas

Terrace

Cleaning Services

Anti-viral cleaning products

Body thermometer

Cashless payment service

Daily disinfection in all rooms

Daily disinfection in common areas

Face coverings on staff

First aid kit

Guest rooms seal after sanitization

Hand sanitizer

Hot water linen and laundry washing

Physical distancing of at least 1 meter

Professional-grade sanitizing services

Protective screens in common areas

Room sanitization opt-out available

Rooms sanitized between stays

Safe dining setup

Sanitized kitchen and tableware items

Staff trained in safety protocol

Daily Housekeeping

Languages Spoken

English Spoken

Japanese Spoken

Finnish Spoken

Hindi Spoken

Hungarian Spoken

Internet Access in public areas

Free Wifi

Internet

Wi-Fi in public areas

Miscellaneous

Garden

Public bath

Elevator

Facilities for Disabled Guests

Heating

Designated Smoking Area

Family Rooms

Non-smoking Rooms

Car park [free of charge]

Car park [on-site]