Washintei Hogetsu

Use it for a two-day, one-night family trip. There are maternity plans. Carefully by phone or email before your stay They communicated with us. The day of your stay. Bus transfers from Moto-Hakone Port are also available. Because the transportation to Motohakone Port is not good I rented a car in Odawara. Arrival time is more than check-in time It was about 30 minutes early, As soon as you pull over, you'll find an inn. I was surprised to be welcomed warmly. And in the lobby with the view. Tea and sweets are served in cold oshibori. And then they asked me if I was allergic to food. The facilities in the facility and in the rooms are also very polite. I could see Motohakone Port from my room. Call your room when your food is ready. With the system that calls you, When you go down to the first floor, the person in charge is He showed me right away. The number of staff seems very large. The food is very delicious and also For infants who start playing during meals, They provide toys, coloring books, etc. This is the kind of consideration. I was too grateful. You can bathe until 11:00 the next day There were indoor and outdoor baths. And a free massage machine. It felt really good. Always courteous during your stay I had a very relaxing and comfortable time.

Very nice hotel but during check-out, a man at reception with a moustache was exceptionally rude. We had left a key somewhere and he accused us of stealing it, I was baffled and offended and told him it was left someplace in the hotel but he kept shouting at us. Our cab was waiting for us but because he kept us, our fare was an extra ¥2300 of waiting fee. This man was also impolite in the few phone conversations I had today. An otherwise fine stay spoilt by some nasty staff

The location is excellent, but the service (especially handling of accommodation reservations) leaves much to be desired. It is not suitable as a gift for special occasions, and I would not recommend it for stays involving foreign guests. The location is great, and I have fond memories of staying there many years ago. With that in mind, I planned a surprise gift for my mother and relatives visiting from abroad by booking the accommodation online. After the reservation was successfully completed, I received an email from the staff stating, "We do not accept proxy reservations." Reluctantly, I gave up on the surprise and asked my mother to book the accommodation herself using her own name and contact information. This time, the reservation was again successfully completed, and even the online payment was finalized without issue. However, my mother then received a phone call from the staff. Since foreign guests were included, she was asked to provide the ID information and flight details of all guests, including children, as well as details of other accommodations during their stay. Although we complied with this request, the information had to be submitted via email. Since my elderly mother does not use email, I sent the requested information on her behalf. After submitting all the required details, we received another call from the staff, who said that they generally do not accept reservations if foreign guests are included or if the person booking cannot independently handle basic email communication. My mother suggested alternative solutions such as prepayment or phone verification, but the conversation was abruptly ended, and a cancellation email was sent shortly after. If restrictions such as "no proxy reservations," "guests must have sufficient IT skills," or "foreign guests must submit ID, flight information, and accommodation details for all members" had been clearly outlined in the terms at the time of booking, it would have saved us considerable trouble. While I understand the need for security measures, requesting extensive personal information, including details for all guests, travel plans, and credit card information, after payment has been completed—only to cancel the reservation unilaterally—raises serious concerns. Despite the online payment being processed, I wonder if a refund will actually be issued within a few months. When I spoke with the staff on the phone, they dismissed my concerns with a single response: "It is our policy, and there is no problem." What stood out to me more than the policies or facilities of the inn was the overwhelming lack of kindness and consideration. 地理位置非常优越，但服务（特别是住宿预约方面）并不令人满意。 不适合作为庆祝的礼物，如果有外国客人参与，也不推荐选择这家住宿。 由于地理位置很好，而且很久以前曾入住过并留下了美好的回忆，我计划为母亲和即将来日本的亲戚准备一个惊喜礼物，便通过网络进行了预约。在预约成功完成后，收到了旅馆负责人的邮件，简单回复了一句：“不接受代为预约”。 无奈之下，我放弃了这个惊喜计划，改为请母亲以她的名义和电话信息进行网络预约。这次预约也顺利完成，包括网络支付也正常完成。 然而，随后负责人给母亲打了电话。因为有外国客人入住，他们要求提供包括儿童在内的所有住宿者的身份证信息、机票信息以及旅行期间其他住宿地点的信息。虽然无奈但我们还是按要求提供了信息。然而，由于需要通过邮件提交信息，而母亲是高龄者，没有电子邮箱账户，我只能代替她发送邮件。 在按照要求提交了相关信息后，负责人再次联系我表示，由于包含外国客人，而且基本上需要具备能够自行处理邮件往来的IT能力，否则不接受预约。母亲提出了提前支付费用或通过电话进行身份验证的建议，但在电话过程中，负责人单方面终止了对话，随后发来了取消预约的邮件。 如果在网络预约时就明确说明“不接受代为预约”、“不接受IT能力不足者”、“外国客人需提供全体住宿者身份证、机票信息及其他住宿信息”等注意事项，这些问题本可以避免。 虽然可以理解安全措施的必要性，但针对外国客人的这些要求在隐私保护方面也令人感到疑惑。 在网络预约时并未标明这些注意事项，但在网络支付完成后却要求提供包括儿童在内的全体住宿者信息、旅行期间的住宿信息以及信用卡信息，然后单方面取消预约，这种做法是否合理？ 网络上显示信用卡支付已经完成，那么退款需要几个月才能到账吗？ 当我与负责人电话交涉时，他们只是坚持称“我认为没有问题，这是旅馆的政策”。 比起旅馆的政策或设施，更让我在意的是这种极度缺乏人情味的服务态度。