Daiwa Roynet Hotel Yokohama-Kannai

I have been using the Roynet Hotel for 20 years. This time, after a long time, I quipped that the level of use has dropped. First of all, after check-in, I was surprised to find the door open and the door guard pinched when I entered. I went into the room and called the front desk and they said, "That's a cleaning error. I'm sorry." However, the way he talked about it made me feel nuanced, like something that happens all the time. After entering the room, I checked the room and found that the trash can had been left in front of the toilet bowl. The bed light stays flashing and can't be fixed.... At the checkout, the front desk staff said "thank you~" without raising their eyes. I was appalled that the level had dropped to this level. I was very disappointed because I thought the Roynet was a step higher than the Toyoko Inn, Richmond, Via Inn, Sotetsu, Apa, Route Inn, etc.

At check-in, I often think that I can't find a reservation for other companies' OTA reservations by name, but I enter my name and phone number at the self-check-in machine, but none of them are applicable, as expected. Shortly after, the front desk approached me and said, "There is no address registered," so I filled out my name, address and phone number on the checkout card at the counter, was given my card key, and said, "Now that you have registered, please put me in the check-in machine, and I will be issued a breakfast voucher." I didn't say that, but if you registered, wouldn't you like to process it until you check in?　Is it a system that only allows you to check in with a self-service machine? I put the card key in the self-service machine, but "please come to the front desk"... Then we had another attendant handle it and finally let him in, only to realize he didn’t get his breakfast voucher, so we went to the front desk… Then in the room he washed himself in the kettle, because the stain near the edge was so disgusting. Then I washed all the glasses myself as well (did I wash them properly) because I felt sick. It's a shame that the facilities are so good and this response is so great when you finally arrive on foot from the station in a sweaty heat.

The check-in system with automatic fare adjuster is smooth and there are no long lines, which is good. However, the last time we had multiple reservations, we needed front desk support before the fare adjustment machine, but this time we only had one reservation, so we first searched for the name at the check-in machine, but it played without the corresponding one, and it ended up front desk support. The reason was that he had left his luggage. Then I wish you would have said that you can't search by name when you leave your luggage. "And they said, ""If you're a member, please log in,"" so I was frantically rushing to log in (it's very time-consuming and time-consuming because I have to put in both my email address and my password, and it's a personal matter, but it's very slow because it's close to the end of my phone's life) and I was like, ""Is this the screen?""""""Not this"" was marked and I was logged out even though I had logged in." I had to start all over again and was annoyed. And he didn't say, "I'm sorry." Later, I tried to operate it from a member-only QR code with an automatic chi-cuin machine, but I pressed the large QR code on the top side of the screen, and the correct answer had to be pressed on the member-only part at the bottom of the screen. I'm not that grandma, and I'm not that good at operating machines, so I can figure it out right away. I think it's a bit of over-advice to be told to do something rash after making a few mistakes. I felt very impatient. First, I would like to improve it so that it doesn't get played by name search. We checked in after 14:00, but the floor was cleaned It hasn't caught up, and there are used linens everywhere, so shouldn't you usually finish by check-in? I thought so. It was a long holiday, so there might not be much I could do. Relatively speaking, the staff members were some smiley and pleasant, some mechanical, and I thought it depended on the person. There are a lot of amenities, and I'm very happy with the women's skincare, foot refreshment sheets and hot eye masks.