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Reviews from Guests

4.0/5

tripadvisor

103

Reviews

from real guests

marybC4699WY

5

/

5

Stayed 3 nights at this lovely ryokan. It is the first ryokan that I have ever stayed in. Great atmosphere, family-owned and run. Staff were warm and helpful. Our room was cosy and whenever we were due back in the evenings , the aircon was set to 26 Celsius, which seems very common in Japan, but too warm for me. Easily fixed, because each room has its own aircon. We enjoyed breakfast and one dinner. So elaborate, fresh and tasty. My friend and I are now in a western-style hotel in Sapporo and miss our little Nagano home!

elizabethrV2343PH

4

/

5

Staying here was a wonderful experience. Very clean, staff were very nice , and Japanese breakfast was very authentic. The indoor onsen was fantastic! Very good location – – just down the street from the Zen Koji temple, and just about a 10 minute walk from downtown/train-bus station. We were able to message with the staff/family to let them know we would be several hours late due to our flight delay, and they responded with reassurance that they would be ready for us. we never stayed in for dinner, but we heard it was really good. our room was pretty tight with three people, but that is understandable based on the typical size of rooms. Need to be able bodied – – lots of stairs/steps. Pretty limited English from staff. Would recommend going to the 7 AM meditation service to get a blessing at the temple.

Davenium

5

/

5

We had an amazing ryokan experience at Matsuya. We stayed in a traditional japanese room and couldn't have asked for anything more right from the minute we stepped into the ryokan. After being greeted warmly we were taken for a tour of the ryokan, which was definitely necessary as there are quite a few stairs and halls and our room was at the back of the ryokan. We had booked a traditional japanese room and it was wonderful. Windows all around the room overlooking beautiful trees in neighbouring yards. We also had a functional, small bathroom a tv and wifi. There was hot tea waiting for us upon arrival and when we got back from dinner our room had been rearranged into it's sleeping formation with sleeping pads and blankets on the tatami mats. The food at the ryokan was extremely comprehensive for both dinner and breakfast (both very traditional japanese menus). Plus they had an onsen that we enjoyed (separate for males and females). Definitely recommend staying here and enjoying the full package by getting your meals included. I booked through japanican website.

Facilities Details

Free Parking

Free Wifi

Designated Smoking Area

Vending machine

Baggage Storage

Meeting stationery

24-Hour Front Desk

Laundry

2 Available Room Types

Japanese Style Room for 4 people, Private Bathroom
Japanese Style Room for 4 people, Private Bathroom
Japanese Style Room for 4 people, Private Bathroom
Japanese Style Room for 4 people, Private Bathroom
Japanese Style Room for 4 people, Private Bathroom
Japanese Style Room for 4 people, Private Bathroom

Japanese Style Room for 4 people, Private Bathroom

Towels

Towels

Sleep comfort items

Sleep comfort items

Non-smoking

Non-smoking

TV

TV

Heating

Heating

Free Wifi

Free Wifi

Electric Kettle

Electric Kettle

Room service [24-hour]

Room service [24-hour]

Tatami flooring

Tatami flooring

Slippers

Slippers

Air Conditioning

Air Conditioning

Separate shower/bathtub

Separate shower/bathtub

Private bathroom

Private bathroom

Wardrobe/Closet

Wardrobe/Closet

Free Toiletries

Free Toiletries

Hair dryer

Hair dryer

Daily housekeeping

Daily housekeeping

Dining Area

Dining Area

Bidet

Bidet

Traditional Room, Shared Bathroom
Traditional Room, Shared Bathroom
Traditional Room, Shared Bathroom
Traditional Room, Shared Bathroom

Traditional Room, Shared Bathroom

Towels

Towels

Sleep comfort items

Sleep comfort items

Non-smoking

Non-smoking

TV

TV

Heating

Heating

Free Wifi

Free Wifi

Electric Kettle

Electric Kettle

Room service [24-hour]

Room service [24-hour]

Tatami flooring

Tatami flooring

Slippers

Slippers

Air Conditioning

Air Conditioning

Wardrobe/Closet

Wardrobe/Closet

Free Toiletries

Free Toiletries

Hair dryer

Hair dryer

Daily housekeeping

Daily housekeeping

Dining Area

Dining Area

Bidet

Bidet

Shared Bathroom

Shared Bathroom

Facilities Details

Parking and Transportation

Free Parking

Food & Drink

Vending machine

Front Desk Services

Baggage Storage

24-Hour Front Desk

Entertainment and Family Services

Meeting stationery

Cleaning Services

Laundry

Internet Access in public areas

Free Wifi

Miscellaneous

Designated Smoking Area