Kami-suwa Onsen Hama no Yu

This is my second stay. This is the suite of room 1205 where I stayed before. The bath in the room is the best. You can enter slowly while watching Lake Suwa from the wide hot tub that flows directly from the source. The rooms are really stress-free because they are spacious and clean. Sake, whiskey, juice and water are available in the suite's exclusive hallway free drinks space. The second time, I'm a little concerned about the quality of the staff, the... If you put your car on the entrance and unload your luggage, there is no welcome. The parking lot was also full because it was a Friday, so there seemed to be a banquet. I finally found it myself. At that time, there was only one staff member at the front desk, so he seemed busy. I waited a little while for the telephone to come in for the business contact, and for the customers of the lazy banquet. The staff at breakfast is good. There was also a woman from the last time I stayed. The food is not particularly good. I had something on my bill that I didn't ask for at checkout and I was about to get the wrong price. Of course, someone else noticed right away. If I'd been dazed, it might have stayed that way. I didn't know he was going to load my car afterwards. Somehow, a number of people were just standing at the front desk and nobody came out. Thank you very much. I called out to him and left, but he didn't answer. The rooms are great, but the service is not good at all.

I had heard of a reasonable ryokan in the past, so I tried staying there. However, the inn has not been able to educate its employees. There is no greeting when you enter the museum for check-in. Ambiguous response when checking the car parking location at check-in. If you go out for a walk around in the evening, the employees don't give a damn when they pass you on their way back and forth. Only one female employee, whose cold water was being changed during the morning bath, said, "Good morning. We apologize for the inconvenience. This is a pleasant greeting. I wonder what's going on with this inn.

I stayed in room 1205 "Kissho" on the top floor. I booked this room because the official website said it was a suite room that was renovated in March of this year. When you get off on the 12th floor, the top floor, you will enter the elevator hall, which has an auto-lock, and from there you enter a corridor to the suite rooms, which only have four rooms. Then there are entrance doors to each room. I noticed when I looked back that the elevator doors and hall were luxurious and beautiful. The room is 102 square meters. When you go up from the entrance, you will find a tatami-floored corridor, and directly in front of you will see a semi-open-air bath with a natural hot spring water source that overlooks Lake Suwa. It is spacious and impressive. When you enter, you will continue to the room on the right. It was a corner room with a 180-degree view of Lake Suwa. A wonderful view. The simple and clean room is spacious and refreshing. If you look closely, you will see Japanese crafts on the bed head and in small places, but the subtle light-colored wood tone is calming. The room is also equipped with an air duct and a humidifier. The linens had no unpleasant smell. The room was well-cleaned, so we had a very comfortable stay. Just as you would expect from a "long-established Japanese inn." The bath here was more satisfying than the suite room at my favorite members-only club inn. There were several types of shampoo, so you could choose your favorite scent. This is also great for women. I felt that the hospitality was thoughtful. "I want to stay in this bath all day." If I had to say one thing, the bed was quite hard, so I had trouble falling asleep. The sofa was also hard. Dinner was served in a private room, and breakfast was served in a large convention hall. Hospitality was provided by a diverse staff of veteran ladies and young men, each with their own attentive service. We really liked it overall, so my husband and I decided that this was an inn we would definitely like to visit again.