Saito Hotel

4.0 / 5

•

1387-2 Kakeyu Onsen, Ueda, Japan 386-0323

Reviews from Guests

4.0/5

Reviews

from real guests

Trek29756291573

This was my first time using this hotel. The staff were very friendly, the room was spacious and clean, the view was great, and my family was pleased. The buffet-style meal that my son was looking forward to had a wide variety of options, and I was impressed with the menu, which I felt was made with health in mind. The restaurant staff were very nice, and I thought I would like to use this hotel again until the second night. However, on the day we returned home, the breakfast seat was at the back of the restaurant, where we couldn't see the food or the staff. I think my family members who were eating with us felt the same way, as there was no conversation during the meal. The other seats had been cleared away and there were many empty seats, so I think it was due to the restaurant's timing, but the difference in service was very disappointing, considering we paid the same price. It was a shame that we were left with a scar at the very end, as everything had been so good up until then. More than anything, I'm sad that I made my family feel this way. I felt that they should really think about what true hospitality is.

C_TanSingapore

This is a 4 star spa hotel where they serve good japanese buffet dinner. I could see only japanese stay here. The room is very big with a big tea appreciation area. Toilet and bath are in 2 separate areas. There is a small kitchen area with a cooker. Strongly recommended

Facilities Details

Breakfast service

Buffet-Style Restaurant

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Hot Tub

Hot Spring Bath

Spa

Sauna

Fitness Center

Meeting/Banquet Facilities

Heating

Designated Smoking Area

English Spoken

Burmese

Chinese [Mandarin]

Japanese Spoken

Wi-Fi in public areas

Ironing Service

Hiking

Massage

Khmer Spoken

Daily Housekeeping

Swimming pool

Fax/Photocopying

Tours

Water sports (non-motorized)

Anti-viral cleaning products

Body thermometer

Cashless payment service

Daily disinfection in all rooms

Daily disinfection in common areas

Doctor/nurse on call

First aid kit

Free face masks

Hot water linen and laundry washing

Physical distancing of at least 1 meter

Professional-grade sanitizing services

Room sanitization opt-out available

Rooms sanitized between stays

Sanitized kitchen and tableware items

Staff trained in safety protocol

Temperature check for guests and staff

Dutch Spoken

Restaurant

Vending machine

Air conditioning in public area

Finnish Spoken

Elevator

Hindi Spoken

Heating in public area

Invoice provided

Laundry

Smoke-free property

Terrace

Hungarian Spoken

Game Room

Library

Nightclub/DJ

24-Hour Front Desk

Non-smoking Rooms

Indonesian Spoken

Security [24-hour]

Icelandic Spoken

Car park [free of charge]

Car park [nearby]

Car park [on-site]

Malay Spoken

Norwegian Spoken

Karaoke

Breakfast service

Buffet-Style Restaurant

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Hot Tub

Hot Spring Bath

Spa

Sauna

Fitness Center

Meeting/Banquet Facilities

Heating

Designated Smoking Area

English Spoken

Burmese

Chinese [Mandarin]

Japanese Spoken

Wi-Fi in public areas

Ironing Service

Hiking

Massage

Khmer Spoken

Daily Housekeeping

Swimming pool

Fax/Photocopying

7 Available Room Types

Standard Japanese Type Room (8 Tatami)

Towels

Non-smoking

Electric Kettle

Slippers

Air Conditioning

Separate shower/bathtub

Private bathroom

Refrigerator

Free Toiletries

Hair dryer

Daily housekeeping

Free Wifi

Bidet

Clothes Rack

Telephone

Japanese-Style Twin Room

34 Square Meter

Japanese-Style Triple Room

47 Square Meter

Triple Room with Tatami Area

45 Square Meter

Twin Room B

Facilities Details

Pool and Spa

Fitness Center

Hot Tub

Massage

Sauna

Spa

Hot Spring Bath

Food & Drink

Buffet-Style Restaurant

Restaurant

Vending machine

Breakfast service

Front Desk Services

24-Hour Front Desk

Activities

Hiking

Entertainment and Family Services

Kids club

Air conditioning in public area

Heating in public area

Invoice provided

Smoke-free property

Family/child friendly

Nightclub/DJ

Karaoke

Business Facilities

Fax/Photocopying

Meeting/Banquet Facilities

Common Areas

Terrace

Game Room

Library

Cleaning Services

Ironing Service

Daily Housekeeping

Anti-viral cleaning products

Body thermometer

Cashless payment service

Daily disinfection in all rooms

Daily disinfection in common areas

Doctor/nurse on call

First aid kit

Free face masks

Hot water linen and laundry washing

Physical distancing of at least 1 meter

Professional-grade sanitizing services

Room sanitization opt-out available

Rooms sanitized between stays

Sanitized kitchen and tableware items

Staff trained in safety protocol

Temperature check for guests and staff

Laundry

Languages Spoken

English Spoken

Burmese

Chinese [Mandarin]

Japanese Spoken

Khmer Spoken

Dutch Spoken

Finnish Spoken

Hindi Spoken

Hungarian Spoken

Indonesian Spoken

Icelandic Spoken

Malay Spoken

Norwegian Spoken

Internet Access in public areas

Free Wifi

Internet

Wi-Fi in public areas

Miscellaneous

Swimming pool

Tours

Water sports (non-motorized)

Elevator

Heating

Designated Smoking Area

Family Rooms

Non-smoking Rooms

Security [24-hour]

Car park [free of charge]

Car park [nearby]

Car park [on-site]