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Reviews from Guests

3.0/5

tripadvisor

90

Reviews

from real guests

konstanza_sf

5

/

5

Spacious room, clean bath. The food is Viking, there is a variety of good food. There are also a lot of products on sale. The ryokan is very large, so you need time to get to the restaurant or public bath. The one in the bath is not a sulfur casket type spring.

A380fan

5

/

5

I was as little apprehensive staying here given the poor ratings, but I couldn't have been happier. Staff were friendly, and made an effort, although only 1 reception girl spoke any English. I had a Japanese style room overlooking the lake. It was massive, and very comfortable. The only issue was that the windows weren't double glazed, and it was freezing outside (-8c overnight), and the sitting area got extremely cold. I guess it doesn't normally get this cold though. The room was warm with the sliding doors closed. The onsen were perfectly acceptable. The rooftop one was great in the snow! I had half board. The food options were extensive at both breakfast and dinner. If you don't eat Japanese food the choice will be quite limited though. Good selection of free drinks, and decent selection of paid for alcoholic drinks. There's loads of common areas and places to relax. A previous commenter mentioned the long corridors, which is true, the wrong room can mean long walks to the onsen and restaurant. Overall, 5*. But remember this is a JAPANESE hotel, catering to domestic tourists, so don't expect an international style hotel!

erikaps105

1

/

5

I booked this hotel because it was stated as “new opened” on the booking site. When I arrived the hotel, I was shocked to see its outlook was really old. (I googled it in Japanese afterwards and noticed the hotel was actually opened in 1940s’ and only got some renewal after the hotel was bankrupt a few years before...) Staff was nice and we were arranged to a room with a nice view. I booked a Japanese and western room. The room is big and clean though the toilet is old and not so tidy. When I get into the room (about 5pm), I heard some noise from the window which I thought is made by wind. I didn’t give much thoughts at that moment. I went out for dinner in hotel and some walking afterwards. The dinner here is buffet which serves many different kinds of food. It looks good but tastes bad. After some walking, I went to the hot spring at the fifth floor. I doubt if it was really hot spring water though there’s sort of certificate showed in the hotel. When I got back to my room, the noise I heard before was still kept disturbing me for a whole night, it sounds like someone tried to draw my attention by making noises, it wasn’t some noise made by wind as I thought. I then realized it came both from window and wall. It never stopped until sunrise. I hardly slept much and felt bad so I went to breakfast earlier. The breakfast was horrible as the dinner before. The hotel check out time is 12:00 noon but I was hardly stayed for another minutes so I left at 8:00am and went for some sightseeing in Unzen. Seems many hotels in Unzen were no longer operating. I drove away to Obama before 10:30. I think the city was a bit haunted (the hotel is no doubt absolutely haunted). My legs were cramped since my car arrived hotel and it didn’t get better until I drove away from Unzen. Nagasaki is great but I won’t recommend anyone to stay overnight in Unzen city. The sight from Unzen Hell looks amazing and the cats there are adorable. Not much people other than sightseers and those who worked in Unzen.

Facilities Details

Free Parking

Air Conditioning

Free Wifi

Internet

Family Rooms

Hot Spring Bath

Sauna

Heating

Designated Smoking Area

Non-smoking Rooms

Karaoke

Massage

Lockers

Restaurant

Vending Machine (snacks)

Vending Machine (drinks)

Table Tennis

Shops (on site)

Terrace

Daily Housekeeping

24-Hour Front Desk

Private Check-in/Check-out

Newspapers

Japanese Spoken

Wi-Fi in public areas

Air conditioning in public area

Car park [free of charge]

Nearby Location

Unzen-Amakusa National Park

Unzen-Amakusa National Park

4.29 km

7 Available Room Types

Japanese-Style Room
Japanese-Style Room
Japanese-Style Room
Japanese-Style Room

Japanese-Style Room

room-size-icon

17 Square Meter

Shower

Shower

TV

TV

Telephone

Telephone

Air Conditioning

Air Conditioning

Refrigerator

Refrigerator

Desk

Desk

Toilet

Toilet

Private bathroom

Private bathroom

Heating

Heating

View

View

Electric Kettle

Electric Kettle

Towels

Towels

Room with Tatami Area
Room with Tatami Area
Room with Tatami Area
Room with Tatami Area

Room with Tatami Area

room-size-icon

45 Square Meter

Shower

Shower

TV

TV

Telephone

Telephone

Air Conditioning

Air Conditioning

Refrigerator

Refrigerator

Desk

Desk

Toilet

Toilet

Private bathroom

Private bathroom

Heating

Heating

View

View

Electric Kettle

Electric Kettle

Towels

Towels

Junior Suite Japanese Western Style Room with 3 Rooms and Bath (City View), Non-Smoking
Junior Suite Japanese Western Style Room with 3 Rooms and Bath (City View), Non-Smoking

Junior Suite Japanese Western Style Room with 3 Rooms and Bath (City View), Non-Smoking

Towels

Towels

Heating

Heating

Sleep comfort items

Sleep comfort items

Non-smoking

Non-smoking

Electric Kettle

Electric Kettle

Slippers

Slippers

Refrigerator

Refrigerator

Daily housekeeping

Daily housekeeping

Air Conditioning

Air Conditioning

Free Wifi

Free Wifi

Clothes Rack

Clothes Rack

Desk

Desk

TV

TV

Shared Bathroom

Shared Bathroom

Junior Suite Japanese Western Style Room with 3 Rooms for 10 people with Bath, Non-Smoking
Junior Suite Japanese Western Style Room with 3 Rooms for 10 people with Bath, Non-Smoking

Junior Suite Japanese Western Style Room with 3 Rooms for 10 people with Bath, Non-Smoking

Towels

Towels

Heating

Heating

Sleep comfort items

Sleep comfort items

Non-smoking

Non-smoking

Electric Kettle

Electric Kettle

Slippers

Slippers

Refrigerator

Refrigerator

Daily housekeeping

Daily housekeeping

Air Conditioning

Air Conditioning

Free Wifi

Free Wifi

Clothes Rack

Clothes Rack

Desk

Desk

TV

TV

Shared Bathroom

Shared Bathroom

Superior Japanese Western Style Room with Bath (No View), Non-Smoking
Superior Japanese Western Style Room with Bath (No View), Non-Smoking

Superior Japanese Western Style Room with Bath (No View), Non-Smoking

Towels

Towels

Heating

Heating

Sleep comfort items

Sleep comfort items

Non-smoking

Non-smoking

Electric Kettle

Electric Kettle

Slippers

Slippers

Refrigerator

Refrigerator

Daily housekeeping

Daily housekeeping

Air Conditioning

Air Conditioning

Free Wifi

Free Wifi

Clothes Rack

Clothes Rack

Desk

Desk

TV

TV

Shared Bathroom

Shared Bathroom

Facilities Details

Pool and Spa

Massage

Sauna

Hot Spring Bath

Parking and Transportation

Free Parking

Food & Drink

Restaurant

Vending Machine (snacks)

Vending Machine (drinks)

Front Desk Services

Lockers

24-Hour Front Desk

Private Check-in/Check-out

Newspapers

Activities

Table Tennis

Entertainment and Family Services

Karaoke

Air conditioning in public area

Shops

Shops (on site)

Common Areas

Terrace

Cleaning Services

Daily Housekeeping

Languages Spoken

Japanese Spoken

Internet Access in public areas

Free Wifi

Internet

Wi-Fi in public areas

Miscellaneous

Non-smoking Rooms

Designated Smoking Area

Heating

Family Rooms

Air Conditioning

Car park [free of charge]