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Reviews from Guests

3.0/5

tripadvisor

142

Reviews

from real guests

John W

4

/

5

The best of the 4 hotels I used in Japan. The thermal pool was very nice and the view of the sea was beautiful, especially at night. Food was good, location excellent, service was friendly and...

Oni_Travel

1

/

5

We stayed in a Japanese-style room with a ceramic bath on the 4th floor. There is a weird smell in the hallway, so strong that we can even smell it in part of our room. The room is very outdated...

stewart c

5

/

5

We enjoyed our stay thoroughly. Service was very good. Parking was an extra 550 yen per day. Breakfast was Japanese style but did include a bacon and egg cooked in front of each guest with the small...

Facilities Details

Massage

Hot Spring Bath

Fitness Center

Sauna

Vending Machine (drinks)

Asian breakfast

Vending machine

Special Diet Meals (upon request)

Breakfast service

Concierge Service

24-Hour Front Desk

Golf Course (within 2 miles)

Soundproof Rooms

Family room

Kids club

Air conditioning in public area

Heating in public area

Smoke-free property

Smoking area

Family/child friendly

Game Room

Nightclub/DJ

Meeting/Banquet Facilities

Fax/Photocopying

Daily Housekeeping

Ironing Service

Anti-viral cleaning products

Body thermometer

Cashless payment service

Daily disinfection in all rooms

Daily disinfection in common areas

Doctor/nurse on call

Face coverings on staff

First aid kit

Free face masks

Guest rooms seal after sanitization

Hand sanitizer

Hot water linen and laundry washing

Physical distancing of at least 1 meter

Professional-grade sanitizing services

Protective screens in common areas

Room sanitization opt-out available

Rooms sanitized between stays

Safe dining setup

Sanitized kitchen and tableware items

Shared stationery removed

Staff trained in safety protocol

Temperature check for guests and staff

Dry Cleaning

English Spoken

Chinese [Mandarin]

French Spoken

German Spoken

Italian Spoken

Japanese Spoken

Korean Spoken

Spanish Spoken

Thai Spoken

Finnish Spoken

Croatian Spoken

Hungarian Spoken

Indonesian Spoken

Icelandic Spoken

Free Wifi

Internet services

Wi-Fi in public areas

Air Conditioning

Non-smoking Rooms

Designated Smoking Area

Heating

Facilities for Disabled Guests

Elevator

Front desk [24-hour]

Security [24-hour]

Car park [charges apply]

Car park [on-site]

Nearby Location

SPAビーチ

0.36 km

Takegawara Onsen

0.44 km

Ekimae Koto Onsen

0.54 km

不老泉

0.78 km

別府公園

1.36 km

上人ヶ浜公園

3.29 km

別府海浜砂湯

3.45 km

湯屋 夢たまて筥

4.49 km

Hyotan Onsen

4.52 km

鉄輪むし湯

4.74 km

鉄輪 / 鉄輪温泉

4.81 km

Oniyama-Jigoku

4.99 km

Kamado-Jigoku

5.05 km

Oniishibozu-Jigoku

5.15 km

Umi-Jigoku

5.24 km

Uminohotel Hajime (ex Umikaoruyado Hotel Newmatsumi) in Beppu Oita