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Reviews from Guests

3.0/5

tripadvisor

41

Reviews

from real guests

3vickyc

1

/

5

If I could give zero points, I absolutely would. This hotel is marketed as a hot spring (onsen) hotel, but the most important part—the onsen itself—I honestly believe isn't even real hot spring water. I checked in at 4:00 PM and immediately went to the bath with my mom. The women's bath has two areas: one indoor and one outdoor. The indoor onsen temperature was displayed as 31°C. At first, I thought the display must be broken. But when I stepped into the pool, the water was so cold that I had to get out immediately. Then I tried the outdoor pool, which felt lukewarm, not hot, despite showing 37°C on the display. Since it was winter, I initially thought the outdoor temperature might be affecting it. But the temperature of the so-called hot spring water wasn't even the biggest issue—the hygiene was. There was so much moss along the edge and bottom that it felt slippery, like I could fall just by walking. And since there was still daylight, I could clearly see not only moss, but also a lot of hair and even body hair floating in the water. All I can say is it was disgusting. As soon as I realized what I was seeing, I got out immediately, genuinely worried about getting a urinary tract infection. When I returned to the room and tried to sit down, I noticed what looked like a bloodstain on the seat cushion(I forgot to take a photo). There was also hair on the floor. I've stayed in at least 30 onsen ryokans. I don’t mind if a place is a bit old —but hygiene is non-negotiable. This hotel as an onsen ryokan, not a budget hotel. If your onsen isn't even real hot spring water, how can you call yourself an onsen ryokan? Afterward, I looked online and saw many reviews from others pointing out the same issues. I believe this hotel has changed ownership and is no longer managed by Japanese operators. The meal was passable, but I came to Yufuin to experience a real onsen. Instead, I lost an entire evening I’ll never get back. I don’t want others to be deceived like I was, and I sincerely hope this hotel will face its problems honestly. I booked through Agoda and reported this issue to them as well. They simply told me to contact the hotel directly. I did report it to the hotel—and they said they would raise the indoor onsen temperature. But when I went back in at 9:00 PM, the water temperature hadn’t changed at all.

Norisan1971

3

/

5

Three people stayed for 66,000 yen per night. The inn here is in a not-so-good place. You have to go down a pretty steep hill before you can get to the inn. Caution should be exercised with cars with low ride heights. Also, I think cars with a low ride height will rub down when entering the parking lot. It was barely enough in my car. The building is old, but I don't think there's anything wrong with it. The reception staff and most of the staff were foreigners. There was nothing wrong with being a foreigner. I think the manager is probably from South Korea. First of all, it is a hot spring, but the quality of the water is rather slick. My skin becomes smooth after I get out of the bath. The food was delicious without any problems. Both the meat and the hot pot were delicious. I'm not happy with three things. First, I had to brush my teeth with too cold water because there was no hot water in the bathroom. The only thing left to do was to drink water from the bathroom because there was no water. It says drinking water. There is no water in the pot either, so you have to fill it with tap water.

Tsang321

4

/

5

2024/28/5 Yufuin (Lingming Hall) The price is realistic, 1 parking and 2 meals. There is a car to pick you up, which is convenient. Spend 2 days in Yufu, 1 day staying on the streets of Yufuin for easy walking, and 1 day staying in the mountains to enjoy the hot springs. It’s a great holiday.

Facilities Details

Free Parking

Air Conditioning

Free Wifi

Hot Spring Bath

Heating

Designated Smoking Area

Non-smoking Rooms

Shuttle Service (free)

Daily Housekeeping

Massage

Vending Machine (drinks)

8 Available Room Types

Deluxe Suite with Spa Bath
Deluxe Suite with Spa Bath
Deluxe Suite with Spa Bath
Deluxe Suite with Spa Bath
Deluxe Suite with Spa Bath
Deluxe Suite with Spa Bath
Deluxe Suite with Spa Bath
Deluxe Suite with Spa Bath

Deluxe Suite with Spa Bath

room-size-icon

33 Square Meter

Private bathroom

Private bathroom

Standard Japanese-Style Room with Shared Bathroom - Second Floor
Standard Japanese-Style Room with Shared Bathroom - Second Floor
Standard Japanese-Style Room with Shared Bathroom - Second Floor
Standard Japanese-Style Room with Shared Bathroom - Second Floor
Standard Japanese-Style Room with Shared Bathroom - Second Floor

Standard Japanese-Style Room with Shared Bathroom - Second Floor

room-size-icon

12 Square Meter

TV

TV

Telephone

Telephone

Air Conditioning

Air Conditioning

Hair dryer

Hair dryer

Refrigerator

Refrigerator

Shared Bathroom

Shared Bathroom

Free Toiletries

Free Toiletries

Toilet

Toilet

Heating

Heating

Slippers

Slippers

Electric Kettle

Electric Kettle

Mountain view

Mountain view

Towels

Towels

Suite with Spa Bath
Suite with Spa Bath
Suite with Spa Bath
Suite with Spa Bath
Suite with Spa Bath

Suite with Spa Bath

room-size-icon

26 Square Meter

Private bathroom

Private bathroom

Standard Japanese-Style Room with Shared Bathroom - First Floor
Standard Japanese-Style Room with Shared Bathroom - First Floor
Standard Japanese-Style Room with Shared Bathroom - First Floor
Standard Japanese-Style Room with Shared Bathroom - First Floor

Standard Japanese-Style Room with Shared Bathroom - First Floor

room-size-icon

12 Square Meter

TV

TV

Telephone

Telephone

Air Conditioning

Air Conditioning

Hair dryer

Hair dryer

Refrigerator

Refrigerator

Shared Bathroom

Shared Bathroom

Free Toiletries

Free Toiletries

Toilet

Toilet

Heating

Heating

Slippers

Slippers

Electric Kettle

Electric Kettle

Mountain view

Mountain view

Towels

Towels

Japanese-Style Room
Japanese-Style Room
Japanese-Style Room
Japanese-Style Room

Japanese-Style Room

room-size-icon

21 Square Meter

Shared Bathroom

Shared Bathroom

Facilities Details

Pool and Spa

Massage

Hot Spring Bath

Parking and Transportation

Shuttle Service (free)

Free Parking

Food & Drink

Vending Machine (drinks)

Cleaning Services

Daily Housekeeping

Internet Access in public areas

Free Wifi

Miscellaneous

Non-smoking Rooms

Designated Smoking Area

Air Conditioning

Heating