THE MARK GRAND HOTEL

3.0 / 5

•

3-2 Shintoshin, Chuo Ward, Saitama, Japan 330-0081

Reviews from Guests

3.0/5

102

Reviews

from real guests

scvrose

Typical Japanese hotel, small rooms, no place to keep suitcases, beds small but comfy, walls thin, can hear neighbor shower, at least they have coffee in the room.

dartagnanaguilar

I did an overnight stay at the Rafre in Saitama because I was scheduled to watch a U2 concert. The hotel itself is not hard to find. Once you exit the train station, you just venture to your left and the turn left again and walk straight until you find the hotel with a sign outside. I arrived a couple of hours before check in time but the staff graciously checked me in. I also left word to the hotel that my concert ticket be dropped off there, which they remembered to give me as soon as I checked in. Plus points for that. The room itself is quite old, but quite spacious for a Japanese hotel. Though it's very clean, one can notice that the furniture is already dated. There is a 711 in the same building as the hotel and not a lot of people use the hotel's restaurants to eat, which is a shame.

JJD702

Rafre Saitama proved to be a great location for my recent trip to Tokyo & the surrounding area. The room was clean, neat & quite reasonably sized for a Japanese hotel room (for those unfamiliar Japanese hotel rooms are smaller than American hotel rooms). From Rafre Saitama, it was a 7 minute walk via covered walkways to the train station, restaurants & shopping. The staff of the hotel was tremendously helpful and multi-lingual, a great bonus since my Japanese is poor at best. Contained within the hotel are 3 restaurants, a full fitness center including pool and walking track that is available to guests for a slight daily fee & a Lawson's convenience store that is fully stocked. I would recommend Rafre Saitama without hesitation.

Facilities Details

Breakfast service

Buffet-Style Restaurant

Check-in [24-hour]

Air Conditioning

Free Wifi

Internet

Kids club

Hot Tub

Hot Spring Bath

Sauna

Fitness Center

Bar

Meeting/Banquet Facilities

Heating

All Spaces Non-Smoking (public and private)

Designated Smoking Area

Fax/Photocopying

Daily Housekeeping

Soundproof Rooms

Facilities for Disabled Guests

Laundry

Shops (on site)

Restaurant

Indoor Pool

Non-smoking Rooms

24-Hour Front Desk

English Spoken

Japanese Spoken

Sinhala

On-site accessible restaurants / lounges

Wi-Fi in public areas

Ironing Service

Swimming pool

Anti-viral cleaning products

Body thermometer

Cashless payment service

Daily disinfection in all rooms

Daily disinfection in common areas

First aid kit

Guest rooms seal after sanitization

Hot water linen and laundry washing

Spanish Spoken

Physical distancing of at least 1 meter

Professional-grade sanitizing services

Protective screens in common areas

Room sanitization opt-out available

Rooms sanitized between stays

Sanitized kitchen and tableware items

Staff trained in safety protocol

Temperature check for guests and staff

Italian Spoken

VIP Room Facilities

Romanian Spoken

Russian Spoken

Dutch Spoken

Arabic Spoken

Bulgarian Spoken

Catalan Spoken

Western breakfast

Air conditioning in public area

Chapel/Shrine

Dry Cleaning

Elevator

Hindi Spoken

Croatian Spoken

Heating in public area

Slovenian Spoken

Invoice provided

Lao Spoken

On-site event hosting

Projector/LED display

Lithuanian Spoken

Smoke-free property

Terrace

Wi-Fi for special events

Hungarian Spoken

Kids cutlery

Latvian Spoken

Kids safety features

Kids toothbrush

Step stool

Game Room

Library

Nightclub/DJ

Proposal spot

Indonesian Spoken

Security [24-hour]

Service animals are welcome

Icelandic Spoken

Car park [charges apply]

Entertainment Staff

Breakfast service

Buffet-Style Restaurant

Check-in [24-hour]

Air Conditioning

Free Wifi

Internet

Kids club

Hot Tub

Hot Spring Bath

Sauna

Fitness Center

Bar

Meeting/Banquet Facilities

Heating

All Spaces Non-Smoking (public and private)

Designated Smoking Area

Fax/Photocopying

Daily Housekeeping

Soundproof Rooms

Facilities for Disabled Guests

Laundry

Shops (on site)

Restaurant

Indoor Pool

Non-smoking Rooms

24-Hour Front Desk

English Spoken

Nearby Location

Ikebukuro Station

19.06 km

Mejiro Station

19.79 km

10 Available Room Types

Grand King Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00)

Grand King Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00)

Non-smoking

Satellite Channels

Iron

Sleep comfort items

Air Conditioning

Blackout curtains

Free Wifi

Towels

Desk

Extra Long Beds (> 6.5 ft)

Minibar

Toilet

Kids shampoo

Separate shower/bathtub

Free Toiletries

Hair dryer

Daily housekeeping

Clothes Rack

Free bottled water

Corner Suite Twin Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00)

Corner Suite Twin Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00)

Non-smoking

Satellite Channels

Iron

Sleep comfort items

Air Conditioning

Blackout curtains

Free Wifi

Towels

Desk

Minibar

Toilet

Kids shampoo

Separate shower/bathtub

Free Toiletries

Hair dryer

Extra Long Beds (> 6.5 ft)

Daily housekeeping

Clothes Rack

Free bottled water

Grand Twin Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00)

Grand Twin Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00)

Non-smoking

Satellite Channels

Iron

Sleep comfort items

Air Conditioning

Blackout curtains

Free Wifi

Towels

Desk

Extra Long Beds (> 6.5 ft)

Minibar

Toilet

Kids shampoo

Separate shower/bathtub

Free Toiletries

Hair dryer

Daily housekeeping

Clothes Rack

Free bottled water

Grand Superior Twin Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00)

Grand Superior Twin Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00)

Non-smoking

Satellite Channels

Iron

Sleep comfort items

Air Conditioning

Blackout curtains

Free Wifi

Towels

Desk

Minibar

Toilet

Kids shampoo

Separate shower/bathtub

Free Toiletries

Hair dryer

Extra Long Beds (> 6.5 ft)

Daily housekeeping

Clothes Rack

Free bottled water

Mark Twin Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00)

Mark Twin Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00)

Non-smoking

Satellite Channels

Iron

Sleep comfort items

Air Conditioning

Blackout curtains

Free Wifi

Towels

Desk

Extra Long Beds (> 6.5 ft)

Minibar

Toilet

Kids shampoo

Separate shower/bathtub

Free Toiletries

Hair dryer

Daily housekeeping

Clothes Rack

Free bottled water

Facilities Details

Pool and Spa

Hot Spring Bath

Indoor Pool

Fitness Center

Hot Tub

Sauna

Food & Drink

Restaurant

Bar

Buffet-Style Restaurant

Western breakfast

Breakfast service

Front Desk Services

24-Hour Front Desk

Entertainment and Family Services

Kids club

Air conditioning in public area

Heating in public area

Invoice provided

On-site event hosting

Projector/LED display

Smoke-free property

Wi-Fi for special events

Kids cutlery

Kids safety features

Kids toothbrush

Step stool

Nightclub/DJ

Entertainment Staff

Business Facilities

Fax/Photocopying

Meeting/Banquet Facilities

Shops

Shops (on site)

Common Areas

Chapel/Shrine

Terrace

Game Room

Library

Cleaning Services

Daily Housekeeping

Laundry

Ironing Service

Anti-viral cleaning products

Body thermometer

Cashless payment service

Daily disinfection in all rooms

Daily disinfection in common areas

First aid kit

Guest rooms seal after sanitization

Hot water linen and laundry washing

Physical distancing of at least 1 meter

Professional-grade sanitizing services

Protective screens in common areas

Room sanitization opt-out available

Rooms sanitized between stays

Sanitized kitchen and tableware items

Staff trained in safety protocol

Temperature check for guests and staff

Dry Cleaning

Languages Spoken

English Spoken

Japanese Spoken

Sinhala

Spanish Spoken

Italian Spoken

Romanian Spoken

Russian Spoken

Dutch Spoken

Arabic Spoken

Bulgarian Spoken

Catalan Spoken

Hindi Spoken

Croatian Spoken

Slovenian Spoken

Lao Spoken

Lithuanian Spoken

Hungarian Spoken

Latvian Spoken

Indonesian Spoken

Icelandic Spoken

Internet Access in public areas

Free Wifi

Internet

Wi-Fi in public areas

Miscellaneous

Heating

Soundproof Rooms

Facilities for Disabled Guests

Air Conditioning

Non-smoking Rooms

Designated Smoking Area

On-site accessible restaurants / lounges

Swimming pool

VIP Room Facilities

All Spaces Non-Smoking (public and private)

Elevator

Check-in [24-hour]

Proposal spot

Security [24-hour]

Service animals are welcome

Car park [charges apply]