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Reviews from Guests

3.0/5

tripadvisor

216

Reviews

from real guests

Flyer26332668586

1

/

5

If you go first, you will be disappointed with the difference from the photo. The inside is dirty and the employees are of poor quality. It is not a good old building that is unique to a long-established store, it is just a dilapidated and dirty building. The windows next to the stairs on the third floor were cracked, the hallway was dirty, the tatami in the room was discolored and dirty, there was mold in the open-air bath in the room, the sunoko rattled and the other side floated and it was scary. The roll screen, which was hidden from view from the outside, was covered in transparent tape and seamed, and the edges were torn open, making me feel miserable. The TV in the room was old-fashioned, the remote was dirty, the futon was smelly and dirty, and, best of all, the stains. The last thing I wanted was to smell piss the minute I walked into the toilet. The food has been let down less than you could ever imagine, and the employees don't greet anyone but the customers. Around the front desk, in charge in a suit? There was not even a commentary when I walked past employees in black shirts, and when I walked through a hotel and bowed to a young employee in a green happi coat, he ignored me. I don't think it's anachronistic to think of customers as God. I don't want to deal with that, but I think we have respect for the customers (people) who pay our salaries. It was really rattling when I used it. With such interiors and the quality of employees, you probably don’t have repeat customers. I don't want to use it again. I wanted to spend the money I worked so hard to find comfort, but I didn't feel good about it.

mikion617

4

/

5

I stayed only for the eel junjun hot pot (boku nabe). It's a local dish in the north of Lake Biwa. Soy sauce flavored hot pot. Surprisingly, there were many customers who asked for junjun pot. In a small pot of soup, add white-grilled eel with vegetables. It was a delicious hot pot, but it was unfortunate that the amount of eel was small. The rooms and the building are the exact opposite of barrier-free. Customer service is somewhat poor and the water is not good. Above all, there are too few eels!!! Omi beef, grilled on a ceramic plate, has only a shard. Ingredients are good, including sashimi, but few!!! In total, it can be said to be a delicious inn.

Journey810356

5

/

5

We stayed at the inn at the invitation of our second son and his wife. We were very satisfied with the large public bath, which was equipped with an open-air bath and sauna, but the open-air hot spring bath with a jacuzzi in the guest room was also very tasteful and we enjoyed it many times, making it a truly hot spring-filled stay. There was also a sunken kotatsu-style conversation room in the room, where we were able to spend meaningful time chatting. The food was also creative, making use of seasonal ingredients, and we were very satisfied with both the taste and the volume of dishes such as matsutake mushroom dobinmushi and Omi beef steak. When we checked out, our grandchildren enjoyed drawing pictures while we had our morning coffee in the "Irori-no-Ma" hearth room at the back of the lobby or in the library corner, allowing us to relax. The staff also took a commemorative photo of our family, and we were able to see them off with smiles on our faces until the very end, making it a fulfilling and relaxing two days. Thank you!

Facilities Details

Breakfast service

Free Parking

Air Conditioning

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Hot Spring Bath

Sauna

Bar

Meeting/Banquet Facilities

Heating

Designated Smoking Area

Restaurant

Karaoke

Vending Machine (drinks)

Room Service

Outdoor Pool

Daily Housekeeping

Non-smoking Rooms

Outdoor Pool (seasonal)

Concierge Service

Massage

Shuttle Service (free)

English Spoken

Chinese [Mandarin]

Japanese Spoken

Korean Spoken

Wi-Fi in public areas

Pool with view

Public bath

Swimming pool

Swimming pool [outdoor]

Anti-viral cleaning products

Body thermometer

Cashless payment service

Daily disinfection in common areas

Doctor/nurse on call

First aid kit

Guest rooms seal after sanitization

Hand sanitizer

Hot water linen and laundry washing

Physical distancing of at least 1 meter

Protective screens in common areas

Room sanitization opt-out available

Rooms sanitized between stays

Safe dining setup

Sanitized kitchen and tableware items

Staff trained in safety protocol

Temperature check for guests and staff

VIP Room Facilities

Shops (on site)

Dutch Spoken

Vending machine

open air bath

Air conditioning in public area

Special Diet Meals (upon request)

Elevator

Hindi Spoken

Heating in public area

Invoice provided

Library

Shared Lounge/TV Area

Kids cutlery

Game Room

Facilities for Disabled Guests

Nightclub/DJ

Indonesian Spoken

Security [24-hour]

Icelandic Spoken

Car park [free of charge]

Car park [on-site]

Nearby Location

Kyoto Station

Kyoto Station

16.89 km

10 Available Room Types

Executive Satoyama (w/Open Air Bath+Twin)
Executive Satoyama (w/Open Air Bath+Twin)
Executive Satoyama (w/Open Air Bath+Twin)
Executive Satoyama (w/Open Air Bath+Twin)
Executive Satoyama (w/Open Air Bath+Twin)
Executive Satoyama (w/Open Air Bath+Twin)
Executive Satoyama (w/Open Air Bath+Twin)

Executive Satoyama (w/Open Air Bath+Twin)

Towels

Towels

Sleep comfort items

Sleep comfort items

Non-smoking

Non-smoking

Bathtub

Bathtub

Toilet

Toilet

Kids shampoo

Kids shampoo

TV

TV

Slippers

Slippers

Separate shower/bathtub

Separate shower/bathtub

Private bathroom

Private bathroom

Free Toiletries

Free Toiletries

Hair dryer

Hair dryer

Daily housekeeping

Daily housekeeping

Air Conditioning

Air Conditioning

Free Wifi

Free Wifi

Bidet

Bidet

Clothes Rack

Clothes Rack

Telephone

Telephone

Room service [24-hour]

Room service [24-hour]

Japanese Style Room (Sanyaso) with Open-Air bath
Japanese Style Room (Sanyaso) with Open-Air bath
Japanese Style Room (Sanyaso) with Open-Air bath
Japanese Style Room (Sanyaso) with Open-Air bath
Japanese Style Room (Sanyaso) with Open-Air bath
Japanese Style Room (Sanyaso) with Open-Air bath

Japanese Style Room (Sanyaso) with Open-Air bath

Towels

Towels

Sleep comfort items

Sleep comfort items

Non-smoking

Non-smoking

Bathtub

Bathtub

Toilet

Toilet

Kids shampoo

Kids shampoo

TV

TV

Slippers

Slippers

Separate shower/bathtub

Separate shower/bathtub

Private bathroom

Private bathroom

Free Toiletries

Free Toiletries

Hair dryer

Hair dryer

Daily housekeeping

Daily housekeeping

Air Conditioning

Air Conditioning

Free Wifi

Free Wifi

Bidet

Bidet

Clothes Rack

Clothes Rack

Telephone

Telephone

Room service [24-hour]

Room service [24-hour]

Executive Room with Tatami area with Open Air Bath  and Lake View
Executive Room with Tatami area with Open Air Bath  and Lake View
Executive Room with Tatami area with Open Air Bath  and Lake View
Executive Room with Tatami area with Open Air Bath  and Lake View
Executive Room with Tatami area with Open Air Bath  and Lake View
Executive Room with Tatami area with Open Air Bath  and Lake View

Executive Room with Tatami area with Open Air Bath and Lake View

room-size-icon

80 Square Meter

Minibar

Minibar

Shower

Shower

TV

TV

Telephone

Telephone

Air Conditioning

Air Conditioning

Hair dryer

Hair dryer

Refrigerator

Refrigerator

Shared Bathroom

Shared Bathroom

Free Toiletries

Free Toiletries

Toilet

Toilet

Private bathroom

Private bathroom

Heating

Heating

Slippers

Slippers

View

View

Electric Kettle

Electric Kettle

Bidet

Bidet

Lake view

Lake view

Towels

Towels

Satoyama Suite, Non Smoking, Lake View
Satoyama Suite, Non Smoking, Lake View
Satoyama Suite, Non Smoking, Lake View
Satoyama Suite, Non Smoking, Lake View
Satoyama Suite, Non Smoking, Lake View

Satoyama Suite, Non Smoking, Lake View

Towels

Towels

Sleep comfort items

Sleep comfort items

Non-smoking

Non-smoking

Bathtub

Bathtub

Toilet

Toilet

Kids shampoo

Kids shampoo

TV

TV

Slippers

Slippers

Separate shower/bathtub

Separate shower/bathtub

Bathrobes

Bathrobes

Private bathroom

Private bathroom

Free Toiletries

Free Toiletries

Hair dryer

Hair dryer

Daily housekeeping

Daily housekeeping

Air Conditioning

Air Conditioning

Free Wifi

Free Wifi

Bidet

Bidet

Clothes Rack

Clothes Rack

Telephone

Telephone

Room service [24-hour]

Room service [24-hour]

Japanese Style Room (Satoyama) with Open-Air bath
Japanese Style Room (Satoyama) with Open-Air bath
Japanese Style Room (Satoyama) with Open-Air bath
Japanese Style Room (Satoyama) with Open-Air bath
Japanese Style Room (Satoyama) with Open-Air bath

Japanese Style Room (Satoyama) with Open-Air bath

Towels

Towels

Sleep comfort items

Sleep comfort items

Non-smoking

Non-smoking

Bathtub

Bathtub

Toilet

Toilet

Kids shampoo

Kids shampoo

TV

TV

Slippers

Slippers

Separate shower/bathtub

Separate shower/bathtub

Private bathroom

Private bathroom

Free Toiletries

Free Toiletries

Hair dryer

Hair dryer

Daily housekeeping

Daily housekeeping

Air Conditioning

Air Conditioning

Free Wifi

Free Wifi

Bidet

Bidet

Clothes Rack

Clothes Rack

Telephone

Telephone

Room service [24-hour]

Room service [24-hour]

Facilities Details

Pool and Spa

Hot Spring Bath

Outdoor Pool

Outdoor Pool (seasonal)

Sauna

Massage

Parking and Transportation

Free Parking

Shuttle Service (free)

Food & Drink

Restaurant

Bar

Vending Machine (drinks)

Room Service

Vending machine

Special Diet Meals (upon request)

Breakfast service

Front Desk Services

Concierge Service

Entertainment and Family Services

Karaoke

Kids club

Air conditioning in public area

Heating in public area

Invoice provided

Family/child friendly

Kids cutlery

Nightclub/DJ

Business Facilities

Meeting/Banquet Facilities

Shops

Shops (on site)

Common Areas

Library

Shared Lounge/TV Area

Game Room

Cleaning Services

Daily Housekeeping

Anti-viral cleaning products

Body thermometer

Cashless payment service

Daily disinfection in common areas

Doctor/nurse on call

First aid kit

Guest rooms seal after sanitization

Hand sanitizer

Hot water linen and laundry washing

Physical distancing of at least 1 meter

Protective screens in common areas

Room sanitization opt-out available

Rooms sanitized between stays

Safe dining setup

Sanitized kitchen and tableware items

Staff trained in safety protocol

Temperature check for guests and staff

Languages Spoken

English Spoken

Chinese [Mandarin]

Japanese Spoken

Korean Spoken

Dutch Spoken

Hindi Spoken

Indonesian Spoken

Icelandic Spoken

Internet Access in public areas

Free Wifi

Internet

Wi-Fi in public areas

Miscellaneous

Designated Smoking Area

Non-smoking Rooms

Family Rooms

Air Conditioning

Heating

Pool with view

Public bath

Swimming pool

Swimming pool [outdoor]

VIP Room Facilities

open air bath

Elevator

Facilities for Disabled Guests

Security [24-hour]

Car park [free of charge]

Car park [on-site]