Sekitei

Atami Sekitei is a beautiful, upscale, and traditional reverie, providing a lovely escape for our large family, away from the busyness of Tokyo. Transport/location - the hotel is a short cab ride (about a mile) from the Atami station, and the hotel is tucked away from the busy main street, but a grocery store is only one block away for any last minute needs. Property - we booked the villa A and had a private onsen, with living room, family room, sitting room, and bathroom. Everything was spacious, clean, well kept, and beautifully arranged, with hardwood and tatami flooring throughout. I was concerned because an earlier reviewer complained of a cockroach in the same villa, but there were no cleanliness issues at all. There is a beautiful zen garden with stone steps throughout the property, and in front of the villa, so you are surrounded by a natural, zen garden environment. (Food is also served in the dining room, so I don’t see how there would be any roaches in the room.) The bridge leading to the formal dining room boasts a gorgeous view of the city and coastal waters as Atami Sekitei is located on a hilltop. Onsen - Not all rooms have a private onsen but you can reserve a private onsen for 45 minutes upon arrival; there are also same-sex onsens for use. We didn’t bother exploring the other onsen because our private onsen was generously sized. The temperature was toasty and perfect for relaxing at all times. Food - the dinner and breakfast, served in a private dining room in a formal dining hall was exquisite. The children’s meals were ample and beautifully prepared, and the adult meals were an endless array of delicious, traditional courses. Every course was so detailed, wonderfully prepared and delicious. The general manager/owner personally served us all of our courses and she was so gracious, even when one of our children broke a dish! Don’t forget to take a photo in the dining hall, and take a look at the beautiful ceiling. Service- the service was top notch, even though we don’t speak Japanese. The host/manager spoke English and made sure every need was met, and was attentive to any dietary needs. The staff called our departure cab and cordially sent us off. Amenities-Yukata for all guests are provided, including child appropriate yukata and amenities, along with all the amenities needed for your stay. Recommendation - if I could, I would return here in a heartbeat for a relaxing, authentic experience. I’ve stayed at many high quality properties globally, but this one is the most memorable.

I was very satisfied. The price is higher than other facilities, but the service from the staff and the food were excellent. I had stayed here before with my sister and it was great, so I stayed here with my husband, and was very satisfied again. The building itself is not new, but it was well-cleaned, the rooms were built like a traditional house, and the cobblestones were wonderful, so I would definitely like to stay again. I was a little surprised to see foreign staff, but they spoke good Japanese and were very polite. There have been more and more hotel-like facilities recently, but I love the feel of old-fashioned Japanese inns. The tea in the room was also delicious.

[Japanese review is below the English one ] We stayed in Room A in Atagawa, which comes with a private open-air bath. At night, I found a cockroach in the bathroom. The worst part was that I had left my makeup pouch unzipped, and when I reached in to take out my cosmetics, the cockroach climbed onto my hand. Gross. We killed the cockroach ourselves and reported it to the inn the next day. The manager said, "Since the facility is in nature, it's inevitable that there will be insects, so please understand." I thought they should have first sincerely apologized. Offering excuses was not helpful. Moreover, during checkout, there was no apology. Although the accommodation fee had already been paid in advance by my credit card, we were, of course, charged the full amount for the additional drinks we ordered at dinner. Overall, I felt that this was a mediocre inn taking advantage of the high inbound demand by offering overpriced rates that did not match the service or quality, likely because many foreign tourists were also staying there. I cannot recommend this place if you are seeking high-quality service. Above all, no one wants to encounter a cockroach during their stay, regardless of the reason. 貸切露天付きの部屋A熱川に宿泊しました。 夜に洗面所にゴキブリが出ました。(最悪なのは、私の化粧ポーチをファスナーを開けたままにしていて私が化粧品を出そうとしたら私の手の上にゴキブリがのったこと) 自分たちでゴキブリを殺し、翌日に旅館に報告。女将から言われたのは、[自然の中にある施設なので昆虫がいるのは仕方ないのでわかってほしい]ということ。 まずは真摯に謝るべきではないかと思いました。 言い訳をされても困るな、という感じですね。 さらに、特に、チェックアウト時に、謝罪などもなく、宿泊料金はすでにカードで事前に支払い済みでしたが、もちろんその他の夕食時に追加でオーダーした飲み物等の金額も全額請求がありました。 全体を通して、おそらく外国人観光客も多く宿泊していたので、インバウンド需要高を利用して、サービスやクオリティに合わない割高な価格を提示している中途半端な旅館だと感じました。 品質の高いサービスを求めるのであればお勧めできません。なによりゴキブリが滞在中にいるのはどのような理由であれ誰も望まないかと思いますが。