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Reviews from Guests

4.0/5

tripadvisor

512

Reviews

from real guests

Climber14322110645

1

/

5

It will be a long story, but I hope it will be helpful for people with children. At the request of his wife, he planned a trip to Nasu to celebrate his daughter's first birthday. When I made my reservation, I called to ask for a crib, but there was no explanation of the accommodation fee for my 1-year-old daughter in particular, but she explained that if I called again about the bed because it was going to be a two-night stay, there would be an additional cost for the toddler. I often have the opportunity to travel with my child, and there are some accommodations that are not needed until the age of three, so I check each time, but there was no particular discussion of the cost in the first phone call, so I asked the local settlement under a little cloud. I wish I had changed it to another hotel at this time. She was overjoyed to explore the corner suite as it was a large tatami-mat room. My wife and I were happy that we had some rental goods in our room that we had asked for beforehand. I thought the buffet was a great hotel with good food and friendly staff for dinner on the first day, but all my thoughts turned upside down during dinner on the second. When I was waiting at the entrance to the restaurant for guidance, my wife asked me to cook at the roast beef corner (because I can only use one hand when I'm holding the child), but the staff ignored it. He took it with great pain. When my wife asked for a second helping of roast beef because it was delicious, I asked her to pack it up for two because it was full. Even then, I was confused by the polite polite request to take two plates. Shall we wrap it up from the staff the day before? I didn't mean to make an unreasonable request because I had been approached. When I was lined up in the sushi corner, a customer from a previous group took all the sushi with the same tongs, even though each sushi had its own tongs, and asked the staff at the sushi corner if they could change the tongs because I was allergic to shrimp. It was like I had made a reckless request. I asked for it as a self-defense because I would have pretty severe symptoms, but is it a hotel with low awareness of allergies? Other staff members were able to respond, but I was frustrated by this and consulted with the reception staff that there was the above, but it seemed to be content that could normally be handled, and they apologized politely. They also told the staff who had the problem that they would be able to respond in the future. At my wife's request, I went to Roast Beef Corner again and asked if I could put two people together on one plate. How many. And. They cut it up for me, but instead of handing it to me, they put it in a stockyard (where customers can take it freely), so is this mine? I asked, and he bluntly told me to take it. I gave up saying what we were saying was a useless hotel. What were the contents stated in the hotel's Quality & Motto? The best part was at night, after 21:00, I put my daughter to bed, but a guest in the other room was opening the door and making such a big deal that she woke up and struggled. I once asked the hotel to quiet down, but after two hours my daughter woke up in a commotion and couldn't sleep until midnight. The hotel was not worse for this, but I was very discouraged because I did a lot of research by word of mouth in advance and had high expectations.

ここな2025

4

/

5

I planned some events for the kids this summer vacation, but used them as a family trip in the last week. It was a three-day trip full of insects, animals, and what we wanted to do with the pool in nature. Especially at the pool and the fair, he seemed to enjoy it and went there every day, and at the breakfast buffet, he was grateful that a lot of kids who didn't usually eat much got it and ate it. The room was large, and she laid out four beds with extras, so she was pleased that she had turned over so much that she was lying upside down. Thank you very much for your help. I'd like to visit you this time when it's no longer crowded.

Curious67957944552

1

/

5

I used the pool and hot springs for a day trip. It was a bit expensive, but I really enjoyed the pool and bath with the kids. I went to the arcade on my way home, but it was the worst. I couldn't get it at all because it was set to never be taken, probably because it was a tourist partner, and I felt sorry for the child. I felt very bad. It's a shame that such a crooked arcade is housed in a hotel with a good atmosphere. I won't go there again.

Facilities Details

Pool

Free Parking

Air Conditioning

Free Wifi

Family Rooms

Hot Spring Bath

Spa

Sauna

Bar

Heating

Designated Smoking Area

Cycling

Karaoke

Newspapers

Laundry

24-Hour Front Desk

Tennis Court

Vending Machine (snacks)

Dry Cleaning

Table Tennis

Shuttle Service (free)

Chapel/Shrine

Massage

Fax/Photocopying

Skiing

Shops (on site)

Snack Bar

Restaurant

Vending Machine (drinks)

Non-smoking Rooms

Hiking

Mini Golf

Indoor Pool

Babysitting/Child Services

Facilities for Disabled Guests

Soundproof Rooms

Vending machine

Meeting stationery

Ski service

On-site accessible self parking

Ticket Service

Proposal spot

Baggage Storage

Elevator

Desk/workspace

Bicycle Rental

10 Available Room Types

Family Double Room
Family Double Room
Family Double Room
Family Double Room
Family Double Room
Family Double Room
Family Double Room
Family Double Room
Family Double Room
Family Double Room
Family Double Room
Family Double Room

Family Double Room

room-size-icon

27 Square Meter

Shower

Shower

TV

TV

Telephone

Telephone

Air Conditioning

Air Conditioning

Hair dryer

Hair dryer

Refrigerator

Refrigerator

Desk

Desk

Free Toiletries

Free Toiletries

Toilet

Toilet

Heating

Heating

Slippers

Slippers

Electric Kettle

Electric Kettle

Bidet

Bidet

Towels

Towels

Upper floors accessible by elevator

Upper floors accessible by elevator

Microwave

Microwave

Family Double Room
Family Double Room
Family Double Room
Family Double Room
Family Double Room
Family Double Room
Family Double Room
Family Double Room
Family Double Room
Family Double Room
Family Double Room
Family Double Room

Family Double Room

room-size-icon

37 Square Meter

Shower

Shower

TV

TV

Telephone

Telephone

Air Conditioning

Air Conditioning

Hair dryer

Hair dryer

Refrigerator

Refrigerator

Desk

Desk

Free Toiletries

Free Toiletries

Toilet

Toilet

Heating

Heating

Slippers

Slippers

Electric Kettle

Electric Kettle

Bidet

Bidet

Towels

Towels

Upper floors accessible by elevator

Upper floors accessible by elevator

Microwave

Microwave

Family Double Room
Family Double Room
Family Double Room
Family Double Room
Family Double Room
Family Double Room
Family Double Room
Family Double Room
Family Double Room
Family Double Room
Family Double Room
Family Double Room

Family Double Room

room-size-icon

37 Square Meter

Shower

Shower

TV

TV

Telephone

Telephone

Air Conditioning

Air Conditioning

Hair dryer

Hair dryer

Refrigerator

Refrigerator

Desk

Desk

Free Toiletries

Free Toiletries

Toilet

Toilet

Heating

Heating

Slippers

Slippers

Electric Kettle

Electric Kettle

Bidet

Bidet

Towels

Towels

Upper floors accessible by elevator

Upper floors accessible by elevator

Microwave

Microwave

Suite
Suite
Suite
Suite
Suite
Suite
Suite
Suite
Suite
Suite

Suite

room-size-icon

57 Square Meter

Shower

Shower

TV

TV

Telephone

Telephone

Air Conditioning

Air Conditioning

Hair dryer

Hair dryer

Refrigerator

Refrigerator

Desk

Desk

Free Toiletries

Free Toiletries

Toilet

Toilet

Heating

Heating

Slippers

Slippers

Electric Kettle

Electric Kettle

Bidet

Bidet

Towels

Towels

Upper floors accessible by elevator

Upper floors accessible by elevator

Standard Family Room
Standard Family Room
Standard Family Room
Standard Family Room
Standard Family Room
Standard Family Room
Standard Family Room
Standard Family Room
Standard Family Room
Standard Family Room

Standard Family Room

room-size-icon

34 Square Meter

Shower

Shower

TV

TV

Telephone

Telephone

Air Conditioning

Air Conditioning

Hair dryer

Hair dryer

Refrigerator

Refrigerator

Desk

Desk

Free Toiletries

Free Toiletries

Toilet

Toilet

Heating

Heating

Slippers

Slippers

Electric Kettle

Electric Kettle

Bidet

Bidet

Towels

Towels

Upper floors accessible by elevator

Upper floors accessible by elevator

Facilities Details

Pool and Spa

Sauna

Hot Spring Bath

Massage

Indoor Pool

Spa

Parking and Transportation

Shuttle Service (free)

Free Parking

Bicycle Rental

Food & Drink

Bar

Vending Machine (snacks)

Snack Bar

Restaurant

Vending Machine (drinks)

Vending machine

Front Desk Services

Newspapers

24-Hour Front Desk

Ticket Service

Baggage Storage

Activities

Cycling

Tennis Court

Table Tennis

Skiing

Hiking

Mini Golf

Entertainment and Family Services

Karaoke

Babysitting/Child Services

Meeting stationery

Ski service

Business Facilities

Fax/Photocopying

Shops

Shops (on site)

Common Areas

Chapel/Shrine

Cleaning Services

Laundry

Dry Cleaning

Internet Access in public areas

Free Wifi

Miscellaneous

Designated Smoking Area

Air Conditioning

Non-smoking Rooms

Heating

Facilities for Disabled Guests

Family Rooms

Soundproof Rooms

On-site accessible self parking

Proposal spot

Pool

Elevator

Desk/workspace