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Reviews from Guests

3.0/5

tripadvisor

13

Reviews

from real guests

finstrokes

4

/

5

At the end of the school year, a certain website showed me a plan to stay reasonably, and although I have visited Shiobara Onsen many times, the hot water and food seemed good, so I stayed with my wife. The cave bath, which must be a specialty, seems to be a combination of gushing water and water drawn from a different source (used in other tubs), and even the gorgeous rocky surface oozes ingredients, which seem to be like hot water flowers, which are more potent in mood. (It looks brown and looks like that, but it doesn't smell.) The water is less than the size of the tub, so it's a little less fresh. The private open-air bath on the upper floor has less water and is not fresh. Since there is an open-air bath where hot water is connected to the inside bath even in a separate large public bath from the one where men and women switch, is it OK to not bother with a private open-air bath? The view is not particularly spectacular either... By the way, there was also a drinking fountain at the entrance of the cave bath, which tasted iron-based, though not delicious. The food was reasonably good in number and taste, but it was a shame that the sake served in the comparison of sake that had been added to the accommodation plan was not very good. The rooms were especially impeccably easy to use in the building. The staff were also very responsive.

Ahcsa-D-E-B

5

/

5

My wife and I stayed here for three nights, in one of their "private onsen" rooms, and it was our favorite experience we've had on either of our trips to Japan. Even before we left, my wife was saying that next time we go to Japan, we need to come back to The Aizuya. It's truly one of the most fantastic and memorable times we've ever had. The room itself was absolutely beautiful, with an open room for futons to be laid out, and another room with a gorgeous (low) table, chairs, and a small TV. On one side of the two rooms was a hallway with the entrance, the bathroom, and a sink/shower area. On the other side was a small seating area next to the windows and a "staging" room for the private bath. The private bath outside was gorgeous - stone-lined, and around the size of a medium-sized hot tub. It was under a roof, but you could see out into the trees and have a fairly nice "at home with nature" feeling. (Note to the shy: there were some buildings past the trees and a little bit of space between the trees where people could potentially peek through if they really wanted to, but it's probably not worth worrying about - still much much much more private than the public baths though!) The temperature, to us, was just about perfect - hot enough to really be relaxing, but cool enough to not be overwhelming. The minerals in the water made our skin feel outstanding. Our package included breakfast and dinner, which I emphatically recommend. They're served in a dining room, and you'll be sitting on the floor, traditional style. The food is likewise traditional, and absolutely fantastic. Breakfast had a variety of small dishes, along with soup, rice, natto, fish, and egg. Dinner was a huge affair - starting with a variety of small dishes and some (amazing) sashimi, then progressing onto multiple other courses - depending on the night, we had some combination of tempura, hot pot, grilled beef, grilled fish, and some other things I'm surely forgetting. Though I admit that I didn't know what half of the things I ate were, the tastes were unique and amazing, and the presentation was astonishingly beautiful. Note: wearing the yukata they provide you is encouraged, but not required (I'm on the tall side, and their largest one was just a bit too small to not be revealing when I sat down cross-legged) - if you don't wear it, at least try not to look like a slob though. :) The staff was incredibly kind and accommodating. When we got there, they welcomed us very warmly and served us hot yuzu juice while we checked in (which was super tasty). Throughout the stay, they did their utmost to help us with whatever we needed and make sure we felt at home and taken care of. Despite the language barrier, we never felt like we were imposing, and we were able to have an amazing, relaxing time. Some quick notes on language, at the hotel and around town: - Most of the staff at the hotel speaks very little English. This should be expected since you're out in a more rural area. :) Things will be a lot smoother if you put in the effort to learn some Japanese words/phrases relevant to staying at a hotel, eating meals, etc. You'll be happier not feeling helpless, and I'm sure everyone there will be deeply appreciative as well. - The man who helped us check in knew a bit of English (and knew how to use a translation app, with varying levels of success), so we were able to get checked in and have the facilities and services explained to us without too much difficulty. - The first night in the dining room, the lady attending to us knew English words for some of the food, but otherwise we were communicating in gestures and the little Japanese I knew. She was incredibly sweet and kind and tried her hardest to ensure we were happy. - Starting the second day, we had a younger girl attending to us in the dining room who spoke a lot more English - enough to communicate pretty well what everything was, to ask whether we wanted our sheets changed, ask if we were going out that day, etc. This helped streamline our communication a lot and we were very appreciative. - Around town, we didn't see much English at all. With our limited Japanese, we were able to get lunch successfully, but probably wouldn't have been able to communicate enough without it. - Cell service was decent even though we were up in the mountains. During the times we did need to break out Google Translate, we had enough of a signal for it to succeed in communicating with the server. Some quick notes on transportation: - Nasushiobara is a pretty sleepy little place. The station is small, but still easy to get to (via the Shinkansen) and get around. The JR agent at the window spoke a little English, but not much. Still, it was easy enough to get Shinkansen tickets back to Tokyo from him. - Getting a cab outside was easy - there were a couple lined up at the stand. I showed the address of the hotel to him (printed out in Japanese) and he had no problem navigating there using his GPS. The fare was ~8000 yen for the trip up into the mountains where the hotel is. It took 35-40 minutes or so. - There IS a shuttle that The Aizuya operates, but as of the time we stayed there, it only ran once a day - to the train station at 10:15, and back from the train station at 14:00. If you want a train station pickup, you'll need to call and request it. (if you're staying somewhere else first, the concierge may be able to help you)

Facilities Details

Breakfast service

Free Parking

Air Conditioning

Free Wifi

Internet

Family/child friendly

Family Rooms

Hot Tub

Hot Spring Bath

Spa

Meeting/Banquet Facilities

Heating

All Spaces Non-Smoking (public and private)

Designated Smoking Area

Newspapers

Fishing

Library

Daily Housekeeping

Vending Machine (drinks)

Fax/Photocopying

Shared Lounge/TV Area

Shuttle Service (free)

Restaurant

Hiking

Valet Parking

Ticket Service

Massage

Japanese Spoken

Wi-Fi in public areas

Tours

Daily disinfection in all rooms

Daily disinfection in common areas

Face coverings on staff

Hand sanitizer

Physical distancing of at least 1 meter

Protective screens in common areas

Temperature check for guests and staff

Asian breakfast

Dutch Spoken

Suit Press

Room Service

Vending machine

Finnish Spoken

Special Diet Meals (upon request)

Elevator

Latvian Spoken

Hair/Beauty Salon

Car park [free of charge]

Car park [on-site]

Norwegian Spoken

Karaoke

Entertainment Staff

7 Available Room Types

Deluxe Japanese Style Room, Outdoor Bath, 2-4person
Deluxe Japanese Style Room, Outdoor Bath, 2-4person
Deluxe Japanese Style Room, Outdoor Bath, 2-4person
Deluxe Japanese Style Room, Outdoor Bath, 2-4person
Deluxe Japanese Style Room, Outdoor Bath, 2-4person

Deluxe Japanese Style Room, Outdoor Bath, 2-4person

Heating

Heating

Non-smoking

Non-smoking

Sleep comfort items

Sleep comfort items

Iron

Iron

Air Conditioning

Air Conditioning

Blackout curtains

Blackout curtains

Refrigerator

Refrigerator

Bathtub or Shower

Bathtub or Shower

Daily housekeeping

Daily housekeeping

Free Wifi

Free Wifi

Bidet

Bidet

Exterior corridor

Exterior corridor

Telephone

Telephone

Desk

Desk

Extra Long Beds (> 6.5 ft)

Extra Long Beds (> 6.5 ft)

Slippers

Slippers

Bathrobes

Bathrobes

Free Toiletries

Free Toiletries

Hair dryer

Hair dryer

Bathroom

Bathroom

Clothes Rack

Clothes Rack

Bathtub

Bathtub

Room service [24-hour]

Room service [24-hour]

Modern Japanese Style Room 2 person
Modern Japanese Style Room 2 person
Modern Japanese Style Room 2 person
Modern Japanese Style Room 2 person
Modern Japanese Style Room 2 person

Modern Japanese Style Room 2 person

Heating

Heating

Non-smoking

Non-smoking

Sleep comfort items

Sleep comfort items

Iron

Iron

Air Conditioning

Air Conditioning

Blackout curtains

Blackout curtains

Refrigerator

Refrigerator

Bathtub or Shower

Bathtub or Shower

Daily housekeeping

Daily housekeeping

Free Wifi

Free Wifi

Bidet

Bidet

Exterior corridor

Exterior corridor

Telephone

Telephone

Desk

Desk

Extra Long Beds (> 6.5 ft)

Extra Long Beds (> 6.5 ft)

Slippers

Slippers

Private bathroom

Private bathroom

Bathrobes

Bathrobes

Free Toiletries

Free Toiletries

Hair dryer

Hair dryer

Clothes Rack

Clothes Rack

Room service [24-hour]

Room service [24-hour]

Modern Japanese Style Room 3-4 person
Modern Japanese Style Room 3-4 person
Modern Japanese Style Room 3-4 person
Modern Japanese Style Room 3-4 person
Modern Japanese Style Room 3-4 person

Modern Japanese Style Room 3-4 person

Heating

Heating

Non-smoking

Non-smoking

Sleep comfort items

Sleep comfort items

Iron

Iron

Air Conditioning

Air Conditioning

Blackout curtains

Blackout curtains

Refrigerator

Refrigerator

Bathtub or Shower

Bathtub or Shower

Daily housekeeping

Daily housekeeping

Free Wifi

Free Wifi

Bidet

Bidet

Exterior corridor

Exterior corridor

Telephone

Telephone

Desk

Desk

Extra Long Beds (> 6.5 ft)

Extra Long Beds (> 6.5 ft)

Slippers

Slippers

Private bathroom

Private bathroom

Bathrobes

Bathrobes

Free Toiletries

Free Toiletries

Hair dryer

Hair dryer

Clothes Rack

Clothes Rack

Room service [24-hour]

Room service [24-hour]

Deluxe Japanese Western Room, 2-4 person
Deluxe Japanese Western Room, 2-4 person
Deluxe Japanese Western Room, 2-4 person
Deluxe Japanese Western Room, 2-4 person
Deluxe Japanese Western Room, 2-4 person

Deluxe Japanese Western Room, 2-4 person

Heating

Heating

Non-smoking

Non-smoking

Sleep comfort items

Sleep comfort items

Iron

Iron

Air Conditioning

Air Conditioning

Blackout curtains

Blackout curtains

Refrigerator

Refrigerator

Daily housekeeping

Daily housekeeping

Free Wifi

Free Wifi

Bidet

Bidet

Exterior corridor

Exterior corridor

Telephone

Telephone

Desk

Desk

Extra Long Beds (> 6.5 ft)

Extra Long Beds (> 6.5 ft)

Slippers

Slippers

Separate shower/bathtub

Separate shower/bathtub

Private bathroom

Private bathroom

Bathrobes

Bathrobes

Free Toiletries

Free Toiletries

Hair dryer

Hair dryer

Clothes Rack

Clothes Rack

Room service [24-hour]

Room service [24-hour]

Japanese-Style Room
Japanese-Style Room

Japanese-Style Room

room-size-icon

19 Square Meter

Hair dryer

Hair dryer

Free Wifi

Free Wifi

TV

TV

Air Conditioning

Air Conditioning

Heating

Heating

Tea/Coffee Maker

Tea/Coffee Maker

Complimentary tea

Complimentary tea

Refrigerator

Refrigerator

Smoking allowed

Smoking allowed

Facilities Details

Pool and Spa

Hot Spring Bath

Massage

Hot Tub

Spa

Parking and Transportation

Shuttle Service (free)

Valet Parking

Free Parking

Food & Drink

Vending Machine (drinks)

Restaurant

Asian breakfast

Room Service

Vending machine

Special Diet Meals (upon request)

Breakfast service

Front Desk Services

Newspapers

Ticket Service

Activities

Fishing

Hiking

Entertainment and Family Services

Family/child friendly

Karaoke

Entertainment Staff

Business Facilities

Fax/Photocopying

Meeting/Banquet Facilities

Shops

Hair/Beauty Salon

Common Areas

Library

Shared Lounge/TV Area

Cleaning Services

Daily Housekeeping

Daily disinfection in all rooms

Daily disinfection in common areas

Face coverings on staff

Hand sanitizer

Physical distancing of at least 1 meter

Protective screens in common areas

Temperature check for guests and staff

Suit Press

Languages Spoken

Japanese Spoken

Dutch Spoken

Finnish Spoken

Latvian Spoken

Norwegian Spoken

Internet Access in public areas

Free Wifi

Internet

Wi-Fi in public areas

Miscellaneous

Air Conditioning

Designated Smoking Area

Heating

Family Rooms

Tours

All Spaces Non-Smoking (public and private)

Elevator

Car park [free of charge]

Car park [on-site]