Hotel Kazusaya

Very poor value for the money. Uncomfortable room. Noisy. They charge extra for everything. Unhelpful staff (which is very unusual for Japan). I’ve been to Tokyo a couple times and this was my worst hotel experience by far. Keep looking … there are far better options out there.

Many reasons to give this grade. As an experienced traveller this is one my worst hotel experience : - Staff does not speak English or pretends not to, to rip off customers. I found the staff very very rude. - due to a mistake in my booking I had to pay 8000 yen per night to add a guest (despite this being a room with two beds , with capacity to host 2 persons) this amounted to almost a whole night because we stayed 7 days in this hotel. I tried discussing with the staff , saying I agree to pay but to lessen the price a bit. They would not make a gesture. They argued that if I were staying during the Spring season , I would have paid more money and hence I deserved to pay the extra. This was a rip off , a scam really. This has never happened to me before. - check out is at 10 am. Never seen that ! Even in other places in Japan - they will not make your room if you leave your room late. You have to be out your room before 10 am for them to make up the room. - shower is small, very humid. Our shower did not have any cold water only hot. We had to have an intervention to regulate the problem but it did not solve it. - there are only three laundry machines and they take 2 hours to be done. This means a lot of waiting time to get a machine available. Price is 500 wons. - far away from GINZA line 10mn walk. - limited food options in the area. Food at the mall open at 11am. Over all I do not recommend this place

Friendly staff, clean rooms . Double rooms bit tight with 2 suitcases but fine. Beds comfy. TV in the room but no English channels. Toiletries supplied as are pj’s and slippers. Hotel has a Japanese style hot tub. Good location close to tube.