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Reviews from Guests

4.0/5

tripadvisor

356

Reviews

from real guests

yur487

2

/

5

Here is the updated review with the hotel name explicitly included. It is written in a professional yet firm tone, making it perfect for platforms like TripAdvisor, Google Maps, or Agoda. Disappointing Stay at Hotel Gracery Tamachi (ホテルグレイスリー田町) – Hygiene Issues, Poor Design, and Inconsistent Billing I have traveled extensively between North America and Japan for many years and am well aware of Japanese hospitality standards. Unfortunately, our recent stay at Hotel Gracery Tamachi was highly disappointing due to poor hygiene, design flaws, and unfair customer service. 1. Unacceptable Bed Hygiene & Skin Irritation The cleanliness of the beds was a major issue. Missing Top Sheet: The hotel failed to place a flat sheet between the duvet and the bottom sheet. Normally, this allows guests to sleep between two clean sheets without touching the heavier duvet (which is rarely washed between every guest). Because we were forced to come into direct contact with the duvet, both my child and I developed varying degrees of skin itching. My child scratched so much that their skin became red and swollen. Debris on the Mattress: There was fine grit/sand-like debris on the bed cover, causing a scratching, prickling sensation against the skin. I had to spend a significant amount of time brushing and cleaning it off myself just to make it usable. 2. Defective Bathroom Drainage (Flooding) The bathroom design has serious plumbing flaws. After filling the bathtub halfway for a short soak, I unplugged it to drain. Instead of draining properly, the dirty water backed up from the floor drain right underneath the sink vanity, completely flooding the bathroom floor. The bath mats laid out on the floor were instantly soaked in filthy drainage water, forcing us to step right into it. 3. Inconsistent and Unfair Billing Practices As an experienced traveler to Japan, I know that Japanese hotels charge per person rather than per room like in North America. At check-in, I proactively asked the front desk if there was an extra charge for three people instead of two. They explicitly confirmed that the pricing varies based on headcount. However, when I informed them that one of our family members could not make it because their flight was canceled due to a typhoon, the staff completely contradicted themselves, claiming the price was a flat rate and refusing any adjustment. This double standard and lack of flexibility during bad weather left a very bitter taste. Verdict: Between the skin rashes from unclean bedding, a flooded bathroom, and inconsistent billing policies, this stay at Hotel Gracery Tamachi was far below acceptable standards. I cannot recommend this hotel and will not be returning.

FrenchRemix

4

/

5

Was at this hotel for 2 nights and my review as follows: 1) Location It is located within 10 minutes walking distance from Tamachi Station (4 stations away from Tokyo Station) on a flat road. Most importantly, Tamachi Station has elevator/escallator so you dont have to carry your heavy luggage over any stairs. It is very easy and very safe walk from Tamachi Station to the hotel even at night. Tamachi stations has a complex/building with plenty of restaurants, cafe and even a supermarket. So overall, i really like the location as it was safe, handy and peaceful. If you are going to Haneda or coming from Haneda, there is another station called Mita Station which is literally just behind Tamachi Station and it only takes 15 mins train ride from Haneda to Mita Station. Also, surrounding the hotel, there is plenty of sakura trees and it was very peaceful and beautiful every morning. 2) Check in The manager attending to my check in was welcoming and can speak english. 3) Premier Room My booking is for Premier Room and i was given Room 1122. The Premier Room is compact size at 16m and it has standing shower only and a separate toilet area as well as coffee machine and leg massage machine. However i did not like the setting/layout of the Premier Room especially the shower area as it was transparent and open concept where i can easily wet the whole room. Therefore, I requested to a room change to Room 1023 and thankfully the manager granted my request for a normal standard room with bathtub. After much walking over Tokyo, it felt really nice to have a hot bath. The standard room is a bit old but for the price I am paying, i would say it was ok. The bed is on the firm side but it was comfortable. Overall, I prefer the standard room over the premier room but this is up to personal preference. The room does feel like a good 3 star city hotel and it is clean and bright. 4) Buffet Breakfast I think for a 3 star hotel, this hotel breakfast is quite good with a few very healthy food options such as Kale Juice, Salad Bar as well as grilled fish etc. They also have almond milk, okinawa citrus juice and good coffee machine. I did enjoy my breakfast at this hotel. 5) Free Coffee Lounge On the 1st floor, the hotel offer free lounge with coffee, tea and sakura lemonade. It was nice of the hotel to allocate such spaces for guests. 6) Free Amenities Personally, if i were to compare with the free ameneties provided by their sister hotel group ie. Akihabara Washington Hotel - i think the amenities provided by Akihabara Washington is better. But then what they provided is also ok. Overall, if you want somewhere peaceful but still central in Tokyo and at a low budget, this is a good 3 star hotel to consider.

sky490

4

/

5

Many people choose the conditions of the hotel, from the convenience of transportation to the function of living to make the choice, often every time to choose a hotel in Thailand is very time-consuming, most will choose from these points. It is undeniable that every choice is faced with the most difficult choice, which is the price, there is a sense of the recent high hotel price, in every hotel I choose in Tokyo, always with several aspects to choose, one is to get acquainted with the two is a relatively simple environment, and finally is the transportation. For me, the train service is one of the reasons why every hotel is considered, so I chose hotels that are more predisposed to JR, such as the area of Yamamoto.Tama, but for friends who visit Tokyo for the first time, I believe that a lot of people will choose onno, or nearby (Yamamoto) etc. As for the previously relatively popular new accommodation, it is high unbeatable price, unless there is really a non-shopping unnecessary demand, otherwise a lot to see nearby accommodation hotel price, I believe will consider again, but it cannot be denied that the transportation in Shinjuku is convenient to this point, but if you have come to many friends, otherwise it is convenient to choose a simple environment to be good, at least I am so. Now hotels in Tokyo are quite popular all year round, let alone the autumn visit season, this time I stayed at the Glassy Hotel in Tamachi, this hotel is located on the east edge of Tamachi station, maybe for some people Tamachi is relatively unfamiliar, but if it is Tamachi, I believe that there will be a little bit of anxiety, if you arrive from the airport of Tamachi to Tokyo friends, to Tamachi will definitely not be unfamiliar, Tamachi is its next stop. If from Nanjing airport to Tokyo friends, then how many feel there is so around, the main now many people are choosing to take the Kyoto electric train, to go to Tianjin need to transfer, how much is not so convenient, but if it is the use of JR friends, then how many take advantage, in addition to avoiding working time, other time, I personally think Tianjin is relatively simple, and the environment is simple. Come to Tokyo early in the morning, because it is early in the morning, so when arriving at the airport, you hurry to come to the hotel, mostly storing luggage to facilitate check-in later, they stay in the same time as most hotels at 3 p.m., basically there is no special description of the half of the day, some may be 2 p.m. The official website of this hotel tells you how to walk from the east gate of Tianjin to the hotel, if you carry luggage walking time, big 10 minutes, the east gate has a pedestrian pedestrian ceiling, there is an elevator can be used, so carry luggage friends, can use an elevator to the ground floor, from that road straight through the road, then go ahead will pass the bridge, then go ahead to the corner to see a restaurant, then you can cross the road or turn left to walk, there is a Roseanne convenience store in front of it, there is also a pedestrian line in front of it, I personally often walk the route, is from convenience store to buy something, then walk the horse line to the opposite side, then turn left to walk, about 5 minutes, you can see this Glasgow hotel. Glassley is a chain of hotel brands, I haven't stayed before, so this time is very fresh, when the evening comes back to the hotel to recognize the accommodation, to recognize the accommodation and not know if the hotel's activities, they will have a lottery, I don't know all the prize items of the lottery, but I got a little surprise, I never recognized the accommodation and the lottery. Even if it was only a very small prize, many also digested this whole day of the wave, because in the morning after I came to Tokyo, the time was so hard, there was a good time for this surprise, a light day of hard work, and because of this much remembered this hotel. I stayed in a single room, they have a single room of 15 square meters, in the general single room conditions are quite enough, if two people stay, the recommendation is to choose a double bedroom, or a larger single room, I myself in the choice of the hotel room, basically will make the choice of the standard of 13 square meters, and smaller unless the price or no other option, otherwise to have a better accommodation space, the recommendation of 13 square meters as a basic condition. The room is basically good, I myself very satisfied, the favorite is the number of minds a lot, this may be very few people pay attention, maybe single people may only have more than two, but the four minds on the bed, I still have a little surprise, think maybe this is a couple of people, or a double bed room, but the room space is like single people is 15 square meters. Because I like to sleep high heads of heart, so many feel the number of heads of heart, there are indescribable advantages, in addition to sleep and is to rely on the heads of heart when looking at the phone, frankly now I'm hard to compare the bed is soft or hard, in short, the experience of staying here is relatively good. After check-out, you can use the facilities for self-catering luggage in the hall, so it is relatively convenient for travellers who leave the shop in the morning, the way of use is also simple, basically if you have been on the NEX train, have friends who have used the luggage space, basically it is the same way as this hotel, in simple terms, is to push the baggage into the space, then rope to the handle, then you will see the four-digit settings above, you first call the four numbers to open the password, then you can call it from Open to Close, you can pick up the number first and then call from Close to Open. If you really want to say that there is something in the room that can be improved, then it is the room's lighting, because the room's lighting may follow the style of the hotel, so they will feel that the room's lighting is relatively darker, but maybe some friends will like this style, I personally think it can, mainly because the hotel room is based on rest, relatively comfortable rather than built From the style of the showroom, maybe more like the lighting bright, some think it might feel something that does not meet expectations. As for the cleaning service of the rooms, this has to be praised, they provide cleaning services every day, with the current hotel cleaning service to narrow down the personnel, on this point still feel how much, there is this service is very good.

Facilities Details

Breakfast service

Buffet-Style Restaurant

Check-in [24-hour]

Free Wifi

Internet

Meeting/Banquet Facilities

English Spoken

Japanese Spoken

Korean Spoken

Wired Internet

Wi-Fi in public areas

Massage

Anti-viral cleaning products

Breakfast in the Room

Portuguese Spoken

Cashless payment service

Daily disinfection in all rooms

Daily disinfection in common areas

Guest rooms seal after sanitization

Hand sanitizer

Hot water linen and laundry washing

Physical distancing of at least 1 meter

Professional-grade sanitizing services

Room sanitization opt-out available

Rooms sanitized between stays

Safe dining setup

Staff trained in safety protocol

Temperature check for guests and staff

Shops (on site)

Restaurant

Vending machine

Air conditioning in public area

Finnish Spoken

Special Diet Meals (upon request)

Currency Exchange

Daily Housekeeping

Dry Cleaning

Elevator

Facilities for Disabled Guests

Croatian Spoken

Heating in public area

Invoice provided

Laundromat

Laundry

Smoke-free property

Hungarian Spoken

Game Room

Nightclub/DJ

24-Hour Front Desk

Non-smoking Rooms

Indonesian Spoken

Security [24-hour]

Service animals are welcome

Icelandic Spoken

Car park [charges apply]

Car park [nearby]

Nearby Location

Momiji no Taki (Maple Waterfall)

Momiji no Taki (Maple Waterfall)

1.64 km

Tokyo Tower

Tokyo Tower

1.71 km

Tennoz Harbor Market

Tennoz Harbor Market

2.37 km

Odaiba Beach

Odaiba Beach

2.75 km

Keio University

Keio University

901 m

Tokyo Saiseikai Central Hospital

Tokyo Saiseikai Central Hospital

1.28 km

Australian Embassy Tokyo

Australian Embassy Tokyo

1.38 km

Akabanebashi Station

Akabanebashi Station

1.38 km

Daimon Station

Daimon Station

1.49 km

Embassy of the Republic of Palau

Embassy of the Republic of Palau

1.65 km

Snake Mound

Snake Mound

1.67 km

St. Alban's Anglican-Episcopal Church

St. Alban's Anglican-Episcopal Church

1.90 km

Tokyo University of Marine Science and Technology

Tokyo University of Marine Science and Technology

1.90 km

St. Andrew's Church, Tokyo

St. Andrew's Church, Tokyo

1.93 km

Grand Prince Hotel Shin Takanawa International Convention Center Pamir

Grand Prince Hotel Shin Takanawa International Convention Center Pamir

2.12 km

10 Available Room Types

Small Double - Smoking
Small Double - Smoking
Small Double - Smoking

Small Double - Smoking

room-size-icon

15 Square Meter

Deluxe - Non-Smoking
Deluxe - Non-Smoking
Deluxe - Non-Smoking

Deluxe - Non-Smoking

room-size-icon

30 Square Meter

Ladies Floor Non-Smoking Single
Ladies Floor Non-Smoking Single
Ladies Floor Non-Smoking Single

Ladies Floor Non-Smoking Single

room-size-icon

15 Square Meter

Premium Single Room
Premium Single Room
Premium Single Room

Premium Single Room

room-size-icon

15 Square Meter

Single Non-Smoking
Single Non-Smoking
Single Non-Smoking

Single Non-Smoking

room-size-icon

15 Square Meter

Hotel Details

generate-AIAI Summary

Hotel Gracery Tamachi Property Details

Hotel Gracery Tamachi is a welcoming 3-star hotel located in the bustling Shinbashi area of Tokyo, Japan. This property offers a comfortable and convenient stay, ideal for travelers exploring the vibrant city. Guests can enjoy a pleasant atmosphere and easy access to local attractions and business districts in the heart of Japan's capital.


Services & Amenities

Hotel Gracery Tamachi provides a range of services and amenities designed for guest comfort and convenience. These include free Wi-Fi, internet access, wired internet, and Wi-Fi in public areas to ensure connectivity. The hotel features a massage service for relaxation and offers in-room breakfast service. For guest safety, virus cleaning products are utilized, with daily room disinfection, daily disinfection in public areas, and disinfected rooms, alongside hand sanitizer availability. Staff are proficient in English, Japanese, Korean, and Portuguese, and cashless payment service is available.


About the Property Brand

Hotel Gracery Tamachi is part of the Hotel Gracery brand, a collection of hotels operated by Fujita Kanko Inc., a prominent Japanese tourism company. Known for its thoughtful services and comfortable accommodations, the Hotel Gracery brand aims to provide a pleasant and memorable stay for both leisure and business travelers in key urban locations across Japan.


Location and Transportation

Hotel Gracery Tamachi is conveniently situated at 3-8-1 Shibauraminato Shinbashi, Tokyo, Japan. The hotel's location in the Minato ward places guests within reach of major transportation hubs. Travelers can easily reach the property via public transportation, with Tamachi Station being a key reference point for accessing various parts of Tokyo by train.


Facilities Details

Pool and Spa

Massage

Food & Drink

Breakfast in the Room

Buffet-Style Restaurant

Restaurant

Vending machine

Special Diet Meals (upon request)

Breakfast service

Front Desk Services

Currency Exchange

24-Hour Front Desk

Entertainment and Family Services

Air conditioning in public area

Heating in public area

Invoice provided

Laundromat

Smoke-free property

Nightclub/DJ

Business Facilities

Meeting/Banquet Facilities

Shops

Shops (on site)

Common Areas

Game Room

Cleaning Services

Anti-viral cleaning products

Cashless payment service

Daily disinfection in all rooms

Daily disinfection in common areas

Guest rooms seal after sanitization

Hand sanitizer

Hot water linen and laundry washing

Physical distancing of at least 1 meter

Professional-grade sanitizing services

Room sanitization opt-out available

Rooms sanitized between stays

Safe dining setup

Staff trained in safety protocol

Temperature check for guests and staff

Daily Housekeeping

Dry Cleaning

Laundry

Languages Spoken

English Spoken

Japanese Spoken

Korean Spoken

Portuguese Spoken

Finnish Spoken

Croatian Spoken

Hungarian Spoken

Indonesian Spoken

Icelandic Spoken

Internet Access in public areas

Free Wifi

Internet

Wired Internet

Wi-Fi in public areas

Miscellaneous

Elevator

Facilities for Disabled Guests

Check-in [24-hour]

Non-smoking Rooms

Security [24-hour]

Service animals are welcome

Car park [charges apply]

Car park [nearby]

Frequently Asked Questions About Hotel Gracery Tamachi

generate-AIAI Summary

1. Is Wi-Fi available at Hotel Gracery Tamachi?

Yes, Hotel Gracery Tamachi offers free Wi-Fi, along with wired internet and Wi-Fi in public areas for guests' convenience.

2. Does Hotel Gracery Tamachi have multilingual staff?

Yes, the staff at Hotel Gracery Tamachi are proficient in English, Japanese, Korean, and Portuguese to assist international guests.

3. Are breakfast options available at Hotel Gracery Tamachi?

Yes, Hotel Gracery Tamachi provides in-room breakfast service for guests.

4. What health and safety measures are in place at Hotel Gracery Tamachi?

Hotel Gracery Tamachi implements several measures including virus cleaning products, daily room disinfection, daily disinfection in public areas, disinfected rooms, and hand sanitizer.

5. Does Hotel Gracery Tamachi offer massage services?

Yes, guests can enjoy massage services at Hotel Gracery Tamachi for relaxation.

6. What payment methods are accepted at Hotel Gracery Tamachi?

Hotel Gracery Tamachi offers a cashless payment service for guest convenience.

7. Where is Hotel Gracery Tamachi located?

Hotel Gracery Tamachi is located at 3-8-1 Shibauraminato Shinbashi, Tokyo, Japan.