The Prince Sakura Tower Tokyo, Autograph Collection

Loved it. Best location for easy transport and the people are so friendly. Lovely grounds to explore. We were there during a 5.9 earthquake and felt completely safe.

What a lovely hotel. I think it was my favourite of our recent trip to Japan and Korea. I mostly loved the beautiful Japanese garden that connects all three Prince properties. It was so calming and tranquil to walk through at the end of every day after the hustle and bustle of Tokyo in summer. As others mentioned the Executive Lounges are available to guests in the evenings at all three Prince properties and are connected through the garden. We enjoyed trying out the different evening snacks at each. Breakfast was only offered at our own hotel. it wasn't extensive but we always found enough to keep us satisfied and all was fresh and delicious. The staff maintains the area to a high standard and supplies are very quickly refilled. All the staff we encountered were lovely. Our room was spacious as was the bathroom with a separate toilet room. Toiletries were very generous and replenished daily. I have to give a special shout-out to the housekeeping staff. They were not only meticulous in their attention to detail, they also took the time to organize right down to tidying up our computer cords and tying them with a ribbon. Very nice evening turndown service as well. The glass elevators were very swift and looked out over the beautiful garden with views of Tokyo. I don't know if the hotel wasn't very busy when we were there but the elevators were the quickest I have every encountered. Couple of small areas of improvement would be for some additional storage space other than the closet and some TV programming in English. Even the English news channels were dubbed in Japanese. Small issue as we weren't in Tokyo to watch TV. On a previous trip we stayed at the Park Hyatt but I think I loved this hotel even better. It may not have the most modern room decor but it was an absolutely delightful experience. I can definitely recommend the Prince Sakura Tower as a tranquil place to stay in the Shinagawa area.

I am a Marriott Bonvoy Platinum member and have stayed at Marriott properties in many different countries, including some truly exceptional luxury hotels. Yet, The Prince Park Tower Tokyo is honestly one of the hotels that stands out among the best. This Tokyo trip was especially meaningful for my family. We came to Tokyo to celebrate my daughter’s admission to an Ivy League university — a very special milestone that we had been looking forward to celebrating together. Unfortunately, on the last day of our trip, our flight was cancelled because of the typhoon. We were completely overwhelmed and honestly didn’t know what to do. What was supposed to be the end of a wonderful celebration suddenly became a very stressful situation. That was when this hotel became the perfect place to recover and breathe. From the moment we arrived, the atmosphere of the hotel was incredibly calming. The beautiful surroundings of Shiba Park, the spectacular Tokyo views, the spacious and elegant rooms, and above all, the genuinely warm service made us feel that we were finally able to relax. At check-in, there was initially a little time needed to locate and confirm my reservation. However, Ms. Kimura Tomomi, Supervisor, Front Office, handled the situation with such warmth and professionalism. Rather than making the wait uncomfortable, she engaged us in friendly small talk and immediately put us at ease. It was such a small gesture, but in a stressful situation, it made a huge difference. What touched me most was that the hotel kindly arranged a Junior Suite upgrade and late check-out for us. After our flight cancellation, this meant we could stay comfortably, organize our luggage, rest, and prepare for our eventual flight without the usual stress of having to leave the hotel early. The Junior Suite was wonderful — spacious, comfortable and beautifully designed, with the kind of generous space that is increasingly difficult to find in Tokyo. The views and the peaceful setting next to Shiba Park made it feel like a true retreat in the middle of the city. I also loved the hotel’s location. Being surrounded by greenery while having Tokyo Tower and the city skyline so close creates a very special atmosphere. It feels luxurious without being overly formal, and peaceful without feeling disconnected from Tokyo. But what I will remember most is not the room or the view. It is the people. Luxury is ultimately about how a hotel makes you feel, especially when something unexpected goes wrong. In our case, the hotel turned what could have been a very frustrating and disappointing final day into one of the most relaxing and memorable parts of our trip. Thank you especially to Ms. Kimura Tomomi and the entire Front Office team for your kindness, flexibility and genuine hospitality. We came to Tokyo to celebrate our daughter’s new beginning, and despite the unexpected typhoon and flight cancellation, you helped us end the journey with a feeling of comfort and gratitude. I have stayed at many hotels around the world, and I can honestly say that The Prince Park Tower Tokyo is one of the few that I would return to without hesitation. A beautiful hotel, an unforgettable view, exceptional hospitality — and most importantly, a team that knows how to take care of people when they need it most. Thank you for giving us a wonderful final memory of Tokyo. We will definitely be back.