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Reviews from Guests

4.0/5

tripadvisor

97

Reviews

from real guests

Tammyngan

1

/

5

Overall experience should be great. Rooms are spacious yet cleanliness can be improved Meals are great, as well as those serving the meal The highlight is the old man Suzuki at the front desk He keeps staring at you but provide no help for anything, and tell you they are in shortage of staff, when the other two staff standing like body guards Turns out I am not alone with the rudeness when reading the lowest rating reviews You may feel like a VIP when you check-in But feel like a thief when you check-out Services ruin everything Hope the owner can look into that P.S. not suitable for those with luggage, not speaking japanese, and not easy-going enough

カイシ2024

2

/

5

Are you a part-time student with a cheap employee uniform and a customer service attitude? 20% of the customers are foreigners, while 50% of Japanese are seniors and 30% are in their 20s to 40s? That's not a full house thank you. When you look out at night, you're making sure that the corner room and the room next to it are not lit up. The problem is that you can only see the food in the photo! In fact, the dish served was a bite-sized kaiseki dish, but you can choose not to eat the meal, which was only a fine bowl, almost the same as the one in the supermarket, which had little taste and no texture or flavor! is best The bath says that the source of the water flowed, but the smell is usually the scent of the hot spring, all the wood material in the open-air bath was sloppy and disgusting, the wood pieces were also melted When I looked closely at the hot water in the bathtub, white scum was floating Is that a stain or something? I got anxious. Is the room two bays apart? It's like forcing two rooms together, leaving the seam peeled off, it's dirty. It's 300 years, so that's not the point, is it?! pressure, but it's a different story, I feel compelled to cut corners on renovation, it can't be And there's something most important I want to tell you. I was in bed at about 10 p.m. trying to get to bed when only one of the windowsill doors opened slowly, about 5 centimeters, eh? I thought you were a ghost. I don't want you to worry about getting out of this time of day that's too scary. It's a fitting that closes tight! And I thought, well, I'm going to bed, but just as I'm about to go to bed, I'm going to go through the storage compartment with the door. Did he yell "Gah" at you in a low rattling voice, in a low, thick voice? Did they tell you that? - Yeah. I'm awake. Finally, I couldn't sleep at all because of the repetition What I found out later was that the hotel right next to this inn had something to do with this knowing that 11 people had died doing housework? You have to learn the facts you don't want to be convinced of... I left a small plate in the bathroom, but the cleaning man left a plate of prime salt? It's a really scary story.

maedu61

5

/

5

I planned this trip because I wanted to stay at this inn. A long-established inn with over 300 years of history. We parked our car in the parking lot and were greeted by a slightly steep staircase at the entrance. I went to my room after being briefed in the facility. I took a room with two rooms, a Japanese room and a Western room. Oldness is another pleasure. They say TVs go bad in about a year with sulfur. The bath was heated because nothing was poured from the source. It was a tasteful bath, but the worst part was an old man with a smartphone. If you are Japanese, you can read, I want you to follow the minimum manners. The morning and evening meals were also very satisfying. A message on the pillow. I was able to enjoy Zao slowly.

Facilities Details

Breakfast service

Free Parking

Air Conditioning

Free Wifi

Internet

Hot Spring Bath

Sauna

Bar

Meeting/Banquet Facilities

Heating

Designated Smoking Area

Massage

Fax/Photocopying

Shuttle Service (free)

Daily Housekeeping

Non-smoking Rooms

Skiing

English Spoken

Japanese Spoken

Wi-Fi in public areas

Public bath

Anti-viral cleaning products

Body thermometer

Cashless payment service

Daily disinfection in all rooms

Daily disinfection in common areas

Doctor/nurse on call

Face coverings on staff

First aid kit

Free face masks

Guest rooms seal after sanitization

Hand sanitizer

Hot water linen and laundry washing

Korean Spoken

Physical distancing of at least 1 meter

Professional-grade sanitizing services

Protective screens in common areas

Room sanitization opt-out available

Rooms sanitized between stays

Safe dining setup

Sanitized kitchen and tableware items

Staff trained in safety protocol

Temperature check for guests and staff

Asian breakfast

Suit Press

Restaurant

Room Service

Vending machine

Air conditioning in public area

Finnish Spoken

Cash withdrawal

Contactless check-in/out

Dry Cleaning

Heating in public area

Shared Lounge/TV Area

Smoke-free property

Hungarian Spoken

Adults Only

Nightclub/DJ

24-Hour Front Desk

Icelandic Spoken

Car park [charges apply]

Car park [free of charge]

Car park [nearby]

Car park [on-site]

Karaoke

10 Available Room Types

Japanese Western Style
Japanese Western Style
Japanese Western Style
Japanese Western Style
Japanese Western Style
Japanese Western Style
Japanese Western Style
Japanese Western Style
Japanese Western Style
Japanese Western Style
Japanese Western Style
Japanese Western Style

Japanese Western Style

Towels

Towels

Heating

Heating

Non-smoking

Non-smoking

TV

TV

Separate shower/bathtub

Separate shower/bathtub

Private bathroom

Private bathroom

Refrigerator

Refrigerator

Free Toiletries

Free Toiletries

Hair dryer

Hair dryer

Daily housekeeping

Daily housekeeping

Air Conditioning

Air Conditioning

Free Wifi

Free Wifi

Bidet

Bidet

Clothes Rack

Clothes Rack

Room service [24-hour]

Room service [24-hour]

Superior Twin Room with Tatami Area - Non-Smoking
Superior Twin Room with Tatami Area - Non-Smoking
Superior Twin Room with Tatami Area - Non-Smoking
Superior Twin Room with Tatami Area - Non-Smoking
Superior Twin Room with Tatami Area - Non-Smoking
Superior Twin Room with Tatami Area - Non-Smoking
Superior Twin Room with Tatami Area - Non-Smoking
Superior Twin Room with Tatami Area - Non-Smoking

Superior Twin Room with Tatami Area - Non-Smoking

room-size-icon

30 Square Meter

Minibar

Minibar

Shower

Shower

TV

TV

Telephone

Telephone

Air Conditioning

Air Conditioning

Hair dryer

Hair dryer

Refrigerator

Refrigerator

Free Toiletries

Free Toiletries

Toilet

Toilet

Private bathroom

Private bathroom

Heating

Heating

Slippers

Slippers

Electric Kettle

Electric Kettle

Towels

Towels

Upper floors accessible by stairs only

Upper floors accessible by stairs only

Japanese-Style Suite with Open-Air Bath - Non-Smoking
Japanese-Style Suite with Open-Air Bath - Non-Smoking
Japanese-Style Suite with Open-Air Bath - Non-Smoking
Japanese-Style Suite with Open-Air Bath - Non-Smoking
Japanese-Style Suite with Open-Air Bath - Non-Smoking
Japanese-Style Suite with Open-Air Bath - Non-Smoking

Japanese-Style Suite with Open-Air Bath - Non-Smoking

room-size-icon

51 Square Meter

Minibar

Minibar

Shower

Shower

TV

TV

Telephone

Telephone

Air Conditioning

Air Conditioning

Hair dryer

Hair dryer

Refrigerator

Refrigerator

Desk

Desk

Free Toiletries

Free Toiletries

Toilet

Toilet

Private bathroom

Private bathroom

Heating

Heating

Slippers

Slippers

Satellite Channels

Satellite Channels

Sofa

Sofa

Electric Kettle

Electric Kettle

Mountain view

Mountain view

Towels

Towels

Upper floors accessible by stairs only

Upper floors accessible by stairs only

Japanese Style Room
Japanese Style Room
Japanese Style Room
Japanese Style Room
Japanese Style Room
Japanese Style Room

Japanese Style Room

Towels

Towels

Heating

Heating

Non-smoking

Non-smoking

TV

TV

Separate shower/bathtub

Separate shower/bathtub

Private bathroom

Private bathroom

Refrigerator

Refrigerator

Free Toiletries

Free Toiletries

Hair dryer

Hair dryer

Daily housekeeping

Daily housekeeping

Air Conditioning

Air Conditioning

Free Wifi

Free Wifi

Bidet

Bidet

Clothes Rack

Clothes Rack

Room service [24-hour]

Room service [24-hour]

Japanese Style Maisonette Room with Open-air Bath
Japanese Style Maisonette Room with Open-air Bath
Japanese Style Maisonette Room with Open-air Bath
Japanese Style Maisonette Room with Open-air Bath
Japanese Style Maisonette Room with Open-air Bath

Japanese Style Maisonette Room with Open-air Bath

Towels

Towels

Heating

Heating

Non-smoking

Non-smoking

TV

TV

Separate shower/bathtub

Separate shower/bathtub

Private bathroom

Private bathroom

Refrigerator

Refrigerator

Wardrobe/Closet

Wardrobe/Closet

Free Toiletries

Free Toiletries

Hair dryer

Hair dryer

Daily housekeeping

Daily housekeeping

Air Conditioning

Air Conditioning

Free Wifi

Free Wifi

Bidet

Bidet

Clothes Rack

Clothes Rack

Room service [24-hour]

Room service [24-hour]

Facilities Details

Pool and Spa

Massage

Hot Spring Bath

Sauna

Parking and Transportation

Shuttle Service (free)

Free Parking

Food & Drink

Asian breakfast

Bar

Restaurant

Room Service

Vending machine

Breakfast service

Front Desk Services

24-Hour Front Desk

Activities

Skiing

Entertainment and Family Services

Air conditioning in public area

Cash withdrawal

Contactless check-in/out

Heating in public area

Smoke-free property

Nightclub/DJ

Karaoke

Business Facilities

Fax/Photocopying

Meeting/Banquet Facilities

Common Areas

Shared Lounge/TV Area

Cleaning Services

Daily Housekeeping

Anti-viral cleaning products

Body thermometer

Cashless payment service

Daily disinfection in all rooms

Daily disinfection in common areas

Doctor/nurse on call

Face coverings on staff

First aid kit

Free face masks

Guest rooms seal after sanitization

Hand sanitizer

Hot water linen and laundry washing

Physical distancing of at least 1 meter

Professional-grade sanitizing services

Protective screens in common areas

Room sanitization opt-out available

Rooms sanitized between stays

Safe dining setup

Sanitized kitchen and tableware items

Staff trained in safety protocol

Temperature check for guests and staff

Suit Press

Dry Cleaning

Languages Spoken

English Spoken

Japanese Spoken

Korean Spoken

Finnish Spoken

Hungarian Spoken

Icelandic Spoken

Internet Access in public areas

Free Wifi

Internet

Wi-Fi in public areas

Miscellaneous

Heating

Air Conditioning

Non-smoking Rooms

Public bath

Designated Smoking Area

Adults Only

Car park [charges apply]

Car park [free of charge]

Car park [nearby]

Car park [on-site]