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Reviews from Guests

3.0/5

tripadvisor

35

Reviews

from real guests

Explore14256918627

3

/

5

A hotel that is supposed to be of a high standard, at a considerable cost. We arrived in the afternoon after a day of traveling and intended to go to the onsen to relax in the evening, 10-15 girls arrived and the place turned into a pool party. There was no point in staying. It turned out that a group of teenagers, boys and girls, were staying at the hotel. In the morning we went down for breakfast and were surprised to find very little Western food, despite their statement. We asked for an omelet because the eggs were scrambled after all the teenagers, we were met with a rude refusal. When we turned to the reception manager who did not know English, there was no one to talk to and he did not help that we actually had nothing to eat except yogurt and some fruit. We asked for a manager, he is on vacation. In summary, a disappointment.

tetsutomaro07110525

5

/

5

You can enjoy the magnificent view of Lake Kawaguchi right in front of you at an affordable price. Enjoy the view to your heart's content from sunrise to sunset! There are almost no people around, and you can hear the birds chirping. The hospitality of the inn is just right and comfortable. The open-air hot spring bath can be used as a reclining bath, which is very pleasant. The wine bath inside also has a nice smell. I'd like to go again!

Sakuraii

5

/

5

We stayed one night in November 2018, just before heading home. Room: we had a large tatami room, enough to fit 4 adults and 1 child. The tatami beds were made while we had dinner. General atmosphere: the hotel is very clean, my child enjoyed her time at the kids area, which is very close to the dining hall. we let her go and play after eating so the adults can enjoy more chatting time. Onsen: Their onsen is at a newly renovated section of the hotel. Inside is spotless and spacious. The open onsen space is covered up by foster glasses to ensure privacy which is different to the clear glass photo shown on the management photos. Staff: staffs were friendly and went above and beyond their normal duties to help with our emergency car situation. Also having WIFI throughout the hotel is a big thumb up from us.

Facilities Details

Breakfast service

Buffet-Style Restaurant

Check-in [24-hour]

Free Wifi

Internet

Family/child friendly

Family Rooms

Playground

Hot Spring Bath

Sauna

Meeting/Banquet Facilities

Heating

English Spoken

Japanese Spoken

Wi-Fi in public areas

Karaoke

Massage

Khmer Spoken

Private BBQ facilities

Table Tennis

BBQ Facilities

Dutch Spoken

Restaurant

Room Service

Vending machine

Daily Housekeeping

Elevator

Facilities for Disabled Guests

Hindi Spoken

Laundromat

Postal service

Shared Lounge/TV Area

Smoke-free property

24-Hour Front Desk

Non-smoking Rooms

Security [24-hour]

Car park [free of charge]

Car park [on-site]

Entertainment Staff

Bicycle Rental

9 Available Room Types

Japanese Tatami Room
Japanese Tatami Room
Japanese Tatami Room

Japanese Tatami Room

room-size-icon

22 Square Meter

Hair dryer

Hair dryer

Free Toiletries

Free Toiletries

Towels

Towels

Free Wifi

Free Wifi

Cable Channels

Cable Channels

Telephone

Telephone

Air Conditioning

Air Conditioning

Air purifier

Air purifier

Heating

Heating

Slippers

Slippers

Kettle

Kettle

Refrigerator

Refrigerator

Tatami flooring

Tatami flooring

Carbon monoxide detector

Carbon monoxide detector

Fire extinguisher

Fire extinguisher

Safe

Safe

Non-smoking

Non-smoking

Shower

Shower

TV

TV

East Building Japanese Western Style Room - Non-Smoking
East Building Japanese Western Style Room - Non-Smoking
East Building Japanese Western Style Room - Non-Smoking

East Building Japanese Western Style Room - Non-Smoking

room-size-icon

19 Square Meter

Junior Suite - Non-Smoking
Junior Suite - Non-Smoking
Junior Suite - Non-Smoking

Junior Suite - Non-Smoking

room-size-icon

60 Square Meter

Japanese Style Standard Room with Bath and Toilet
Japanese Style Standard Room with Bath and Toilet
Japanese Style Standard Room with Bath and Toilet

Japanese Style Standard Room with Bath and Toilet

room-size-icon

30 Square Meter

West Building Twin Room - Non-Smoking
West Building Twin Room - Non-Smoking
West Building Twin Room - Non-Smoking

West Building Twin Room - Non-Smoking

room-size-icon

19 Square Meter

Facilities Details

Pool and Spa

Massage

Sauna

Hot Spring Bath

Parking and Transportation

Bicycle Rental

Food & Drink

BBQ Facilities

Buffet-Style Restaurant

Restaurant

Room Service

Vending machine

Breakfast service

Front Desk Services

24-Hour Front Desk

Activities

Table Tennis

Entertainment and Family Services

Karaoke

Laundromat

Postal service

Smoke-free property

Family/child friendly

Playground

Entertainment Staff

Business Facilities

Meeting/Banquet Facilities

Common Areas

Shared Lounge/TV Area

Cleaning Services

Daily Housekeeping

Languages Spoken

English Spoken

Japanese Spoken

Khmer Spoken

Dutch Spoken

Hindi Spoken

Internet Access in public areas

Free Wifi

Internet

Wi-Fi in public areas

Miscellaneous

Private BBQ facilities

Elevator

Facilities for Disabled Guests

Heating

Family Rooms

Check-in [24-hour]

Non-smoking Rooms

Security [24-hour]

Car park [free of charge]

Car park [on-site]