Intercontinental Mzaar

There are so many great things to say about the hotel (location, facilities, food) but what most marked us is the exceptional service. The team is great from reception, to house keeping, to the restaurant, to the SPA, to the pool attendants, to the bellmen. Since it was summer, we hiked in the afternoon on the ski slopes and enjoyed wonderful views. We slept extremely well in a super dry, cool (but not cold) weather and woke up to a great buffet breakfast served outside. I strongly recommend that visitors spend some time at the outside pool during the summer. The pool is 25 m long without the waterfall area. The view of the garden is outstanding. You get offered some non-alcoholic shots and some fresh season fruit. The weather is just perfect during the summer time. You feel that you are in a piece of heaven. Try afterwards the newly renovated jacuzzi pool. It's fantastic!

We had a very disappointing and frankly humiliating experience at InterContinental Mzaar. Before visiting, we called the hotel to confirm whether non-residents could access the pool. We were clearly told that it was allowed, subject to availability, and were advised to call again on the day of the visit. We did so, and once again received confirmation that we were welcome. When we arrived, everything seemed normal. We entered the hotel, went to the pool area, and my wife had already entered the pool. We were in the process of settling the entrance fee when a security guard approached us and asked for our IDs. Shortly after, without any proper explanation, we were told to leave the premises. What made the situation significantly worse was the way this was handled: we were escorted out by two security guards—one walking in front of us and one behind us—making us feel as though we were being treated like criminals. This was extremely humiliating and completely unacceptable behavior for a hotel of this standard. Given the current sensitive situation in Lebanon, this kind of treatment raises serious concerns about selective or discriminatory behavior. There was no clear reason provided, no professionalism, and no respect. This experience falls far below what one would expect from a property associated with InterContinental Hotels Group. I strongly urge management to investigate this incident and ensure that no other guests are treated in such a manner.

food was not good quality and health hazord uncovered exposed out of the freezer heated for two seconds and to your plate Catya and Nicole please have some customer relations training noise from kids mid of the night they list is long this place needs a seriuos looked into by intercontinental team do you have "goest customer " or mystery customer ?look it up and do it