Zon Regency

Very far from the city center and main attraction lego land. The hotel was blank and silent and yet they said they are full. We could hardly see anyone in the hotel. There is no life guard or staff available at the swimming pool of the property which is a serious security failure for a 4 star hotel. There are no equipments like tubes of floaters for kids. There is no concept of separate pool towels at the swimming pool. Even the gym of the hotel is very small and as basic as a tread mill is not there in gym. Even none of the other equipment like cycling machine and others were working. Again no staff to help or guide in the gym. The hotel is actually misselling itself by putting fancy pictures.

My stay at Berjaya Waterfront Hotel was already disappointing due to the outdated facilities and poor maintenance, but the experience at NZ Spa (Level 7) made it significantly worse. The spa environment felt highly inappropriate and uncomfortable. The atmosphere did not resemble a professional wellness facility. The setup, staff presentation, and overall conduct raised serious concerns and made the experience feel questionable rather than relaxing. It did not feel like a legitimate spa service aligned with a 4-star hotel standard. Instead of feeling relaxed, I left feeling disturbed and uneasy. This is not what guests expect when booking a hotel of this category. Management should seriously review what is operating under their roof. I would not return!!!

The service was excellent by Alia & Corina. Enjoyed the romantic dinner experience. Happy with the service, will definitely come again.