Sand & Sandals Desaru Beach Resort & Spa

3.0 / 5

•

PO Box 29 Bandar Penawar, Kota Tinggi, Johor, Malaysia 81900

Reviews from Guests

3.0/5

355

Reviews

from real guests

mustaffaniezam

The location is perfect for those looking to get away from the busy city life. The room we chose was spacious, comfortable, and made our stay very enjoyable. The facilities were good, and the hotel's proximity to the beach was definitely a highlight. However, the service could be improved. The staff did not seem very friendly and appeared to be more focused on completing their tasks than engaging with guests. A simple conversation to understand guests' preferences or requests would have made the experience much more welcoming. Breakfast was another area that needs improvement. The selection was quite limited, and by 9:30 a.m., most of the dishes were already nearly empty. My family and I also had to clean a table ourselves before we could sit down for breakfast, as the restaurant staff were not attentive enough to clear and prepare the tables. Overall, we had a pleasant stay because of the comfortable room, good facilities, and excellent beach location. However, the staff would benefit from additional training to be more proactive, attentive, and engaging with guests, as this would greatly enhance the overall guest experience.

V1698VRangelw

Overall is good Recommend for family with kids to come

Connector07431200861

Spices & Herbs Desaru — Alif was very friendly, helpful and provided superb service! 5 stars for him! ⭐⭐⭐⭐⭐

Facilities Details

Breakfast service

Air Conditioning

Free Wifi

Internet

Family/child friendly

Family Rooms

Spa

Sauna

Fitness Center

Bar

Meeting/Banquet Facilities

Designated Smoking Area

English Spoken

Malay Spoken

Wi-Fi in public areas

Babysitting/Child Services

Body scrub

Canoeing

Fishing

Foot bath

Ironing Service

Massage

Private Beach Area

Daily Housekeeping

Swimming pool

Swimming pool [outdoor]

Tours

Water sports (non-motorized)

Body thermometer

Breakfast in the Room

Hot water linen and laundry washing

Korean Spoken

Physical distancing of at least 1 meter

Rooms sanitized between stays

Staff trained in safety protocol

Alternative meal arrangement

BBQ Facilities

Shoeshine

Restaurant

Room Service

Air conditioning in public area

Special Diet Meals (upon request)

Currency Exchange

Elevator

Terrace

Latvian Spoken

Business Center

Golf Course (within 2 miles)

Game Room

Library

Nightclub/DJ

24-Hour Front Desk

Non-smoking Rooms

Indonesian Spoken

Security [24-hour]

Icelandic Spoken

Car park [free of charge]

Karaoke

Breakfast service

Air Conditioning

Free Wifi

Internet

Family/child friendly

Family Rooms

Spa

Sauna

Fitness Center

Bar

Meeting/Banquet Facilities

Designated Smoking Area

English Spoken

Malay Spoken

Wi-Fi in public areas

Babysitting/Child Services

Body scrub

Canoeing

Fishing

Foot bath

Ironing Service

Massage

Private Beach Area

Daily Housekeeping

Swimming pool

Swimming pool [outdoor]

Tours

10 Available Room Types

Couple Suite

85 Square Meter

Smoking allowed

Electric Kettle

Refrigerator

Minibar

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Bidet

Desk

Balcony/Terrace

Towels

Shower

Slippers

Private bathroom

Free Toiletries

Entire unit wheelchair accessible

Hair dryer

Air Conditioning

Iron

Extra Long Beds (> 6.5 ft)

Clothes Rack

Free bottled water

Romantic Deluxe with Private Pool

55 Square Meter

Smoking allowed

Electric Kettle

Refrigerator

Minibar

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Bidet

Desk

Balcony/Terrace

Towels

Shower

Slippers

Private bathroom

Free Toiletries

Entire unit wheelchair accessible

Hair dryer

Air Conditioning

Iron

Extra Long Beds (> 6.5 ft)

Clothes Rack

Free bottled water

Private Pool

Superior Room

55 Square Meter

Smoking allowed

Electric Kettle

Refrigerator

Minibar

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Bidet

Desk

Balcony/Terrace

Towels

Shower

Slippers

Private bathroom

Free Toiletries

Entire unit wheelchair accessible

Hair dryer

Air Conditioning

Iron

Extra Long Beds (> 6.5 ft)

Clothes Rack

Free bottled water

Family Suite, Garden View

Smoking allowed

Electric Kettle

Refrigerator

Minibar

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Bidet

Desk

Balcony/Terrace

Towels

Shower

Slippers

Private bathroom

Free Toiletries

Entire unit wheelchair accessible

Hair dryer

Air Conditioning

Iron

Extra Long Beds (> 6.5 ft)

Clothes Rack

Free bottled water

Premium Deluxe Room with Private Garden

Smoking allowed

Electric Kettle

Refrigerator

Minibar

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Bidet

Desk

Balcony/Terrace

Towels

Shower

Slippers

Private bathroom

Free Toiletries

Entire unit wheelchair accessible

Hair dryer

Air Conditioning

Iron

Extra Long Beds (> 6.5 ft)

Clothes Rack

Free bottled water

Facilities Details

Pool and Spa

Fitness Center

Massage

Private Beach Area

Sauna

Spa

Food & Drink

Breakfast in the Room

Alternative meal arrangement

Bar

BBQ Facilities

Restaurant

Room Service

Special Diet Meals (upon request)

Breakfast service

Front Desk Services

Currency Exchange

24-Hour Front Desk

Activities

Canoeing

Fishing

Golf Course (within 2 miles)

Entertainment and Family Services

Babysitting/Child Services

Air conditioning in public area

Family/child friendly

Nightclub/DJ

Karaoke

Business Facilities

Meeting/Banquet Facilities

Business Center

Common Areas

Terrace

Game Room

Library

Cleaning Services

Ironing Service

Daily Housekeeping

Body thermometer

Hot water linen and laundry washing

Physical distancing of at least 1 meter

Rooms sanitized between stays

Staff trained in safety protocol

Shoeshine

Languages Spoken

English Spoken

Malay Spoken

Korean Spoken

Latvian Spoken

Indonesian Spoken

Icelandic Spoken

Internet Access in public areas

Free Wifi

Internet

Wi-Fi in public areas

Miscellaneous

Body scrub

Foot bath

Swimming pool

Swimming pool [outdoor]

Tours

Water sports (non-motorized)

Elevator

Air Conditioning

Designated Smoking Area

Family Rooms

Non-smoking Rooms

Security [24-hour]

Car park [free of charge]