Grand Hallmark

I make my booking through Booking. Com, of course I will not be given any attention because pay less in booking. Com!!!( booking. Com pls take note!)There is no hospitality in this property. They only know how to lie and unethically drawn out your money. I check in on 9 Nov to 12 Nov 22, , the next day room was not clean , amenities was not given or replenished ( free bottle water , soap) they said I did not put on the sign pls clean the room ?!!!!, therefore My room will not be clean or replenished, when i asked to replenish the water the Front Office guy said HK is no longer available so I have to take the water from fridge which i will be charged RM 2 per-bottle. They refused to replenish my entitled 2 bottles water perday. This is really bad. Since there’s no room on the 12Nov I had check out and check in back on 13 Nov for 5 days. My experience gone worst. They gave me option if i want better room i have to pay another RM100 ( I have paid full for Deluxe Room in booking. Com, Now they gave me the worst room ( aircond was noisy, room is badly smell) like in dungeon so that they can force me to pay them more money so that i can have better room. Unethical!!! I have asked to speak to manager the asst FOM refused to let me speak to the manager as according to him he is the one incharge. I can not change hotel as i will not get my refund! Booking. Com you manipulate customer and this Grand Hallmark Hotel just squeeze customer money as they wish. The reception ladies at the counter were actually scream at me rudely when I asked for a copy of bill. “We can not give, understand!!! You askAGODA If you want the settlement bill. The Asst FOM purposely gave me the bad room so that i will pay extra RM100 if I wanted better room! Im still in this when i wrote this as i xan’t move to any other hotel, i am very upset but have to swallow as i already paid to AGODA! Not refundable!!! If the GM of Grand Hallmark Hotel Johor, read this, I challenge your guys to call me as your Asst FOM refused to let me contact you! Welldone!!

Our room was beautiful - modern, clean, stylish, very comfortable, lovely shower and bathroom... and full of smart hotel technologies. The staff were lovely, friendly and welcoming, and the breakfast, given it was still covid time, was fine - served at the table. A very good value place to stay and highly recommended if in Johor.

Not same as per describe in the photos and not worth the price itself. Breakfast sort Kind of jokes.. big NO for those who came with the families ..if can avoid these hotel. Hot area according to the authorities..I've been inspected by the police due to check in at this hotel. I don't know why ...