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Reviews from Guests

3.0/5

tripadvisor

527

Reviews

from real guests

zaidinm2014

1

/

5

My stay at this hotel was quite disappointing. The rooms are in dire need of renovation—they felt old, outdated, and not at all like the photos online. The bed sheets and towels were worn out and should have been replaced a long time ago. They didn’t feel clean or comfortable, which made the stay unpleasant. There were several other issues as well, such as poor maintenance, with broken fixtures and a general lack of attention to detail. For the price, I expected much better quality and service. Unfortunately, I would not recommend this hotel until they address these serious concerns.

Efahhh97

1

/

5

The worst experience, it's not worth paying 300++ for a dirty room, they even provide pillows that don't have any filling for this reason it's hotel standard, what? The toilet bowl isn't cleaned properly, be prepared for urine stains, the funny thing is that the room doesn't have a phone, for the reason that all the rooms have no phones, then why does the room next to the one we got also have a phone? If you ask HK, HK says the room was made last night, our room has problems until the evening, if it's late at night you can change the room, why don't you check the room before selling it, even HK CKP will pack it back, if we go back to the room there are only 2 places Just cleaned again, maintained, pool staff, FNB staff are just okay, for breakfast, I think you should provide something more than what you have, because breakfast is too basic like in budget hotels, please improve the attitude of your staff and please check properly the room before selling is not playing selling jee

sherrywafa

1

/

5

Checked in earlier in this hotel prior to a program by my agency to avoid the Saturday jam. Chose the same superior room that i will get for Saturday's program. Paid RM162nett. With the bad cleaning by housekeeping and outdated furniture, i think this room should be RM100 nett only. To conceal the inadequacy of the room, there is only 1 light in between the bed 1 at the entrance. Aircond is not cold too, esp for the bed below it Best to avoid this room category. Not sure if the higher categories would be better. The only merit for this room 504 is the great sunset view i get

Facilities Details

Breakfast service

Buffet-Style Restaurant

Check-in [24-hour]

Airport Shuttle (free)

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

water slides

Playground

Shared Kitchen

Meeting/Banquet Facilities

Heating

All Spaces Non-Smoking (public and private)

Designated Smoking Area

English Spoken

Chinese [Cantonese]

Chinese [Mandarin]

Malay Spoken

Tamil

Wi-Fi in public areas

Babysitting/Child Services

Boating

Canoeing

Dry Cleaning

Game Room

Garden

Pool with view

Private Beach Area

Swimming pool

Swimming pool [outdoor]

Table Tennis

Tours

Watersport equipment rentals

Water sports (motorized)

Water sports (non-motorized)

Body thermometer

Cashless payment service

Daily disinfection in all rooms

Daily disinfection in common areas

Face coverings on staff

First aid kit

Guest rooms seal after sanitization

Physical distancing of at least 1 meter

Rooms sanitized between stays

Safe dining setup

Shared stationery removed

Staff trained in safety protocol

Temperature check for guests and staff

A la carte breakfast

Italian Spoken

Asian breakfast

Shops (on site)

German Spoken

Adults Only

Romanian Spoken

Russian Spoken

Dutch Spoken

Halal breakfast

Suit Press

Restaurant [halal]

Restaurant

Room Service

Vending machine

Slovak Spoken

Finnish Spoken

Daily Housekeeping

Hebrew Spoken

Elevator

Facilities for Disabled Guests

Hindi Spoken

Slovenian Spoken

Laundry

Lao Spoken

Meeting stationery

Outdoor venue for special events

Projector/LED display

Lithuanian Spoken

Shared Lounge/TV Area

Smoke-free property

Wi-Fi for special events

Latvian Spoken

Business Center

Library

Nightclub/DJ

24-Hour Front Desk

Non-smoking Rooms

Room decorations

Indonesian Spoken

Security [24-hour]

Icelandic Spoken

Car park [free of charge]

Car park [on-site]

Norwegian Spoken

Entertainment Staff

Valet Parking

Nearby Location

Kuala Lumpur International Airport

Kuala Lumpur International Airport

28.12 km

Bus Station (Kuala Lumpur International Airport)

Bus Station (Kuala Lumpur International Airport)

29.39 km

10 Available Room Types

Standard King Room
Standard King Room
Standard King Room

Standard King Room

Deluxe Sea View King Room
Deluxe Sea View King Room
Deluxe Sea View King Room

Deluxe Sea View King Room

Signature Suite
Signature Suite
Signature Suite

Signature Suite

room-size-icon

54 Square Meter

Standard Queen
Standard Queen
Standard Queen

Standard Queen

Junior Family Suite with Bathtub
Junior Family Suite with Bathtub
Junior Family Suite with Bathtub

Junior Family Suite with Bathtub

room-size-icon

51 Square Meter

Facilities Details

Pool and Spa

Private Beach Area

Parking and Transportation

Airport Shuttle (free)

Valet Parking

Food & Drink

A la carte breakfast

Asian breakfast

Buffet-Style Restaurant

Halal breakfast

Restaurant [halal]

Restaurant

Room Service

Vending machine

Breakfast service

Front Desk Services

24-Hour Front Desk

Activities

Canoeing

Table Tennis

Entertainment and Family Services

Kids club

Babysitting/Child Services

Meeting stationery

Outdoor venue for special events

Projector/LED display

Smoke-free property

Wi-Fi for special events

Family/child friendly

Playground

Nightclub/DJ

Entertainment Staff

Business Facilities

Meeting/Banquet Facilities

Business Center

Shops

Shops (on site)

Common Areas

Game Room

Shared Kitchen

Shared Lounge/TV Area

Library

Cleaning Services

Dry Cleaning

Body thermometer

Cashless payment service

Daily disinfection in all rooms

Daily disinfection in common areas

Face coverings on staff

First aid kit

Guest rooms seal after sanitization

Physical distancing of at least 1 meter

Rooms sanitized between stays

Safe dining setup

Shared stationery removed

Staff trained in safety protocol

Temperature check for guests and staff

Suit Press

Daily Housekeeping

Laundry

Languages Spoken

English Spoken

Chinese [Cantonese]

Chinese [Mandarin]

Malay Spoken

Tamil

Italian Spoken

German Spoken

Romanian Spoken

Russian Spoken

Dutch Spoken

Slovak Spoken

Finnish Spoken

Hebrew Spoken

Hindi Spoken

Slovenian Spoken

Lao Spoken

Lithuanian Spoken

Latvian Spoken

Indonesian Spoken

Icelandic Spoken

Norwegian Spoken

Internet Access in public areas

Free Wifi

Internet

Wi-Fi in public areas

Miscellaneous

Boating

Garden

Pool with view

Swimming pool

Swimming pool [outdoor]

Tours

water slides

Watersport equipment rentals

Water sports (motorized)

Water sports (non-motorized)

Adults Only

All Spaces Non-Smoking (public and private)

Elevator

Facilities for Disabled Guests

Designated Smoking Area

Heating

Family Rooms

Check-in [24-hour]

Non-smoking Rooms

Room decorations

Security [24-hour]

Car park [free of charge]

Car park [on-site]