Sutera Hotel

Bad Service, the key card access is broken.

The location of this hotel is convenient. You have everything your need is nearby. Friendly staff, delicious food, good service and relaxing. I attend our KVRM AGM. Nice swimming pool. Serene ambience all around esp the Lobby lounge

Hi, we stayed for 3D2N, std double room (given queen bed) with total rm89++ via Agoda (w/o bfast) for short vacation, unfortunately it felt very unworthy. Below I'll share my exp. Kindly consider to bring your family here for a long stays... Good 😊 - friendly fo staff during check in & check out - big swimming pool, felt like private pool coz we came during weekdays - a fridge available inside the room - location strategically located near to AEON MALL, and eateries Bad 😡 - ancient towels, bedsheets & pillow cases - room were half painted or more so painted to cover yellowish paint from old paint - sticky bathroom & molds on the floor - tv not working after rain on the first day, cant even find any channel - room smell like cigarettes, even though we've requested non-smoking room - buffet bfast with small options, during my stay; fried rice, hotdog, fried egg, cornflakes & cococrunch (milk not cold), bread with jams, coffee and tea, orange cordial drink (no ice), NO NASI LEMAK (only on weekends), there were condiments for porridge but the porridge itself were not prepared. Price: rm15 during weekdays rm10 during weekends (we paid only for the first day) UNFORGETTABLE MOMENT DURING BFAST:: We came down around 7.20am to register & pay for bfast, seated and start eating from 7.30am - 10.00 am (drinking coffee while observing the situation inside). At 7.37am came down one lady (i think management staff) and eating, the chef after placed the fried egg on the station began talking with the lady until 8.23am. During the chitchatting, people came to enjoy their bfast, food began to depleted but the chef keep on chitchatting, ignoring the situation (i think the issues being discussed with the lady were so serious). I am pity with the family that only ate bread and cereals during that chitchatting. Once the dining room were swarmed with people they stop talking and moves to do their respective tasks. IMPROVEMENT NEEDED: A lot of things need to be improved from room to dining room. Even though it is a short stay, please make your customer comfortable and happy to enjoy their stays. Kindly be attentive and alert with the surrounding. Thank you.