Resorts World Genting - First World Hotel

The reception counter feels more like a hospital waiting area where people queue to collect medicine. The check-in process was very slow, and the staff took too long to serve guests. Unfortunately, this was a disappointing experience. I would not recommend this place. First World Hotel deserves only 1 star based on my experience. Duty manager also no function Just standing Like robrt.

Checking in was very challenging. Was told the entire hotel with more than 7000 rooms are all full !!! However, thanks to the counter receptionist Ms Sharvini, she was very helpful, she helped to reserve a non smoking interconnecting rooms for me and advised me to go back to her counter around 3 pm to do the check in again. Noticed that maybe cuz of the large crowd, during my stay, the housekeeping took a long time to tidy up our rooms. Over at the casino, I would like compliment a staff named Jun Li who had helped to change my member card. He was friendly, patient and very efficient. As for the shopping, I noticed that a lot of shops had closed down for good. Overall, the trip to Genting was okie but hope that the check in process can be improved on please. Thank you.

The worst experience ever. It claims to be the largest hotel and fail to meet any other expectations you can hope for. Rooms are old and cramped. Don't even get me started on Check in service. It took us 3hr to get checked in, despite so many self check in counters, none of it works. I queued to register but only to get told to get queue number to check in at the reception. Breakfast is in another building, which u need to take a shuttle bus to, and food is terrible as well. I regret every second of my stay there. Don't ever go there