Vistana Kuantan City Centre

Stayed here for the very first time this year. The room is new and refurbished. The mattress is confy like always. One of the go to hotel when I am in Kuantan.

**Title:** Comfortable Stay with Room for Minor Improvements I recently stayed at AC Marriott Kuantan for one night with my wife, and overall we had a pleasant experience. The room was clean, comfortable, and cozy, which made for a relaxing stay. However, we noticed that the shampoo dispenser had not been refilled, which was a small oversight that housekeeping could improve. The breakfast was enjoyable, and the quality of the food was good. While the variety was somewhat limited, I understand that this is a Select brand rather than a luxury brand, so the selection was reasonable. One area that could be improved is the in-room entertainment. There were only a limited number of TV channels available, and it would be great if the hotel could upgrade to Smart TVs so guests can access streaming services. Overall, we had a good stay and would consider returning. With a few small improvements, the experience could be even better.

My experience was disappointing from start to finish. The room service was poor—I called to request cutlery to be sent to my room, but it never arrived despite waiting for a long time. The room was also not properly prepared. I booked the room for 2 adults, yet only one toothbrush was provided. Another issue was the elevator. Waiting for the lift took an unusually long time, even though the hotel only has six floors. It made getting around the hotel unnecessarily frustrating. These may seem like small issues, but together they reflect a lack of attention to guest experience and service quality. I expected a much better standard from AC Hotel, but unfortunately, this stay did not meet my expectations.