Hotel Seri Malaysia Kepala Batas

First time heading to Kepala Batas and upon searching only hotel available was Seri Malaysia. The hotel is totally run down and never again. Leaking marks ..oh ghoshhhh. The hotel needs urgent attention for proper maintenance & cleaning esp the carpets. Bathrooms need attention too

It was gratifying to find that the hotel had lifts since most HSMs did not, except in Kuala Terengganu. While there was no swimming pool or garden or gym, the view from the room was satisfying and the lobby itself was classy. Room amenities were adequate and whatever was lacking, it only took a phone call and withing minutes, service was rendered! Also many thanks to Cik Farhana at Reception for her very efficient service during check in and during our stay.

One of the worst hotel experiences I've ever had from a mainstream brand. Dated, that is very much the initial impression you get. Do they care? Obviously not. Broken, would be the second. From the plumbing, to the electronics. Dirty, can be seen in their stained towels. Bleach is not a concept they're aware of or care about apparently. I get that Malaysian standards are subpar by default, since Malaysians themselves seem perfectly willing to accept the substandard. But consider that you are paying for a hotel experience, at its respective price. For what I've gotten here, I'd have been better off saving money with a similar experience at a budget hotel. Some of which have been above and beyond what can be found here.