Museum Hotel

We stayed in the Longma suite which was lovely. Check in was easy and the young man at the desk was helpful and friendly. We stayed here for 4 nights. There were a few things that were not great. Breakfast didn't have many options available and I requested a smoked salmon bagel, with nothing on it, no cream cheese and no capers just pla smoked salmon on a bagel. So imagine my surprise when I received 2 pieces of smoked salmon on a plate and no bagel. It was returned to the kitchen and put on a bagel. My husband asked the lady at reception if she could write in Malay what I wanted in my bagel. She wrote it all in English instead. The following day I placed the same order and it arrived with cream cheese on it and was sent back. I don't like cheese. I spoke to the man at reception and he said the restaurant staff all speak and understand english and he would send a message to their head of staff. On night we returned to our room and it was full of flying insects, don't know if they were mosquitos but wasn't taking risk of getting bitten so went to reception to ask for insect spray. A worker came up with a can of spray but there were to many so he went and got an industrial pump pack sprayed them and then opened a couple of shutters to let the others out. That was on day 2 of our stay and the dead insects were still on the floor when we checked out because of lack of house keeping. Some of the shutters in the room would open in the middle of the night while you were asleep, god knows how but it happened twice on the same night. Their were rubbish collections about 2am every morning and motor scooters idling outside for half an hour with people chatting loudly at gone midnight. Just never seemed to get any sleep. The day that we checked out we wanted breakfast before our flight and was told that we weren't entitled to breakfast. Which seemed really odd seeing as we stayed there for 4 nights and had only had breakfast on 3 of those days because check in isn't until after 3pm any I think you can do better Museum hotel. Well done to the young man running the front desk because you are an asset to the hotel but others there have let the place down and need some training.

I recently stayed in the Standard Double Room which I booked via Trip.com. I must note my disappointment regarding the discrepancy between the room I was assigned and the images shown online. The booking page displayed a room with distinct green walls and a traditional feel (labelled "标准双人床房"), but my actual room had plain white walls and a different, much simpler aesthetic. This difference in presentation is quite misleading. I expect the photos used for a specific room type to accurately reflect the room guests will receive. 我是因为这个图片而选择这家酒店，但是我入住的房间的照片和图片相差我真的非常失望，图片上的床的造型窗子的数量，还有配备了个人椅子，在实际房型当中是没有的

A beautiful heritage hotel with wonderful ambience, just like the pictures on their website. We absolutely loved our stay here! We booked a Babao room with a street view and it was comfortable. The icing on the top is the staff at the reception desk who are permanently delightful- friendly and helpful, they made us feel like we were really important guests. We thoroughly recommend a stay here!