OYO 497 ESQ Ferringhi Hotel

The worst hotel ever i went to in malaysia. The room not look like what we see in the picture. Not clean there is jo any cupboards and tables not even a water bottle. I went there for staying 5 night. I can't be there even 1 hour. At midnight I come to the hotel reception ask me to give another room with cupboards they said nothing like that. At 12am me and my mom was facing so many issues there. I ask the manager for the refund. I called him like 20 times not ans the call the receptionist said wait I cl when the receptionist call he ans and talk to me. I tell him all the problem he said u can out from the hotel at 1am midnight. I complain booking platform which trip.com they said only 60% can refund but if only the hotel accepts still now 9 days already never received any update. Please guys do not choose this hotel. The management is very poor

This is the worst thing that could happen to me! The hotel lures guests with beautiful photographs, but they are completely untrue! Look at the photo ! This is some kind of nightmare, the rooms are stinky, dirty, the linen seems to have not been changed from previous guests! This Hotel is worse than a hostel! I absolutely do not recommend it! hotel

I was glad there was a fan but the aircon seems not to have any cold air. Decent hotel with nearby eateries. The beaches are walkable, which is what I came for the 2 days. Met a few nice people even though they were unknown. The hotel counter staff is friendly and hospitable.