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Reviews from Guests

1.0/5

tripadvisor

53

Reviews

from real guests

TravelMalaysia88

2

/

5

The room is poorly maintained. There is no cups available in our unit. We took 2 units (1 unit of a 3-bedroom suite, another unit of 2-bedroom suite). Both are poorly maintained. I opened one of the drawers in my room (the 3-bedroom unit) and tadaaaaaa, I found hair. A flock of hair. The aircond cannot be adjusted. The elevator! This is our nightmare. They only have 2 units of lift to cater all the floors. The lift is not well maintained, always closed with a loud bang and closed super fast, quite dangerous for kids. And the floor inside the lift will always be wet on the evening from the pool users. There is no janitor, no carpeting or anything to get the lift floor dry. The breakfast! I came on Saturday, the breakfast is on Sunday (you can expect the crowd on Sunday morning). Not much option on the breakfast, and the service is really really lousy. They won’t check the food containers. We need to inform them when the food/condiment finished, only then they will come and add more. Even the hot drinks are finished and no one coming until we tell them. Dont let me start on the taste.

DayTrip799349

2

/

5

We stay for 2 night. 1st night we reach almost 11pm. Room so many dust. We sleep with cough and sinus condition. Cannot do anything because very late already and we also tired driving 6hour from KL. Second day, our breakfast is Nasi lemak a la carte. Maybe because only us stay there. We ask them to clean up our room once we go out to eat. We back at 7pm and room finally clean. But breakfast on second day more terrible. Only simple fried rice, and a few nuget. If I go buy nasi lemak rm2 outside is better than their serve. Not suitable with price. I even stay at hotel rm70 per night but their room and breakfast is better than here.

Amin3055

3

/

5

Stay at the hotel for a night, accomodation is ok but still need improvement, pool water looks dirty and bfeakfast need to improve.Price was a little on highside comparing the appt given.bathroom cleaniness can be improve.

Facilities Details

Beachfront

Waterfront

Check-in [24-hour]

Airport Shuttle (free)

Free Wifi

Internet

Kids club

Water Park

Family/child friendly

Family Rooms

Hot Tub

Refrigerator

Video streaming services

Shared Kitchen

Fitness Center

Bar

Evening Entertainment

Heating

Designated Smoking Area

English Spoken

Malay Spoken

Dishes and dining utensils

Kitchen basics (cookware, oils, condiments)

Microwave

Stove

Body wash

Fans (ceiling or portable)

Children's books and toys

High chair

BBQ grill

Bicycles

Garden

Lake access

Game console

Sound System

On-site accessible restaurants / lounges

Cleaned by professional cleaning company

Cleaning supplies provided for guests

Contactless check-in/check-out

Face masks provided for guests

Physical distancing rules followed

Protective face covering on staff

Protective screens in common areas

Temperature check for guests and staff

Wired Internet

Wi-Fi in public areas

Canoeing

Diving

Fishing

Ironing Service

In-room computer

Honeymoon Suite

Khmer Spoken

Private BBQ facilities

Swimming pool

Fax/Photocopying

Swimming pool [outdoor]

Tours

Water sports (non-motorized)

Anti-viral cleaning products

Body thermometer

Cashless payment service

Doctor/nurse on call

Guest rooms seal after sanitization

Hand sanitizer

Convenience Store (on site)

Hot water linen and laundry washing

Spanish Spoken

Physical distancing of at least 1 meter

Professional-grade sanitizing services

Room sanitization opt-out available

Rooms sanitized between stays

Safe dining setup

Sanitized kitchen and tableware items

Staff trained in safety protocol

Sterilizing equipment

BBQ Facilities

Suit Press

Restaurant [halal]

Restaurant

Room Service

Vending machine

Air conditioning in public area

Contactless check-in/out

Daily Housekeeping

Hebrew Spoken

Dry Cleaning

Elevator

Facilities for Disabled Guests

Invoice provided

Laundromat

Laundry

Smoke-free property

Terrace

Business Center

Non-smoking Rooms

Game Room

Library

Hair/Beauty Salon

Souvenir/Gift Shop

Entire home

Filming locations

Nightclub/DJ

24-Hour Front Desk

Pet facilities

Nightclub design room

Party design room

Proposal spot

Indonesian Spoken

Security [24-hour]

Icelandic Spoken

Car park [free of charge]

Car park [on-site]

Norwegian Spoken

Karaoke

Finnish Spoken

Car park [nearby]

3 Available Room Types

Superior
Superior
Superior

Superior

room-size-icon

59 Square Meter

Electric Kettle

Electric Kettle

Free Toiletries

Free Toiletries

Towels

Towels

Air Conditioning

Air Conditioning

Fan

Fan

Linens

Linens

Tea/Coffee Maker

Tea/Coffee Maker

Free bottled water

Free bottled water

Refrigerator

Refrigerator

Tile/Marble floor

Tile/Marble floor

Hardwood/Parquet floors

Hardwood/Parquet floors

Wardrobe/Closet

Wardrobe/Closet

Accessible by elevator

Accessible by elevator

Safety/security feature

Safety/security feature

Shower

Shower

Smoking allowed

Smoking allowed

Premier Suite
Premier Suite
Premier Suite

Premier Suite

room-size-icon

91 Square Meter

Premier Deluxe
Premier Deluxe
Premier Deluxe

Premier Deluxe

room-size-icon

78 Square Meter

Facilities Details

Pool and Spa

Beachfront

Fitness Center

Hot Tub

Parking and Transportation

Airport Shuttle (free)

Food & Drink

Bar

BBQ Facilities

Restaurant [halal]

Restaurant

Room Service

Vending machine

Front Desk Services

24-Hour Front Desk

Activities

Canoeing

Diving

Fishing

Water Park

Entertainment and Family Services

Children's books and toys

High chair

Kids club

Air conditioning in public area

Contactless check-in/out

Invoice provided

Laundromat

Smoke-free property

Family/child friendly

Evening Entertainment

Nightclub/DJ

Karaoke

Business Facilities

Fax/Photocopying

Business Center

Shops

Convenience Store (on site)

Hair/Beauty Salon

Souvenir/Gift Shop

Common Areas

Shared Kitchen

Terrace

Game Room

Library

Cleaning Services

Protective screens in common areas

Temperature check for guests and staff

Ironing Service

Anti-viral cleaning products

Body thermometer

Cashless payment service

Doctor/nurse on call

Guest rooms seal after sanitization

Hand sanitizer

Hot water linen and laundry washing

Physical distancing of at least 1 meter

Professional-grade sanitizing services

Room sanitization opt-out available

Rooms sanitized between stays

Safe dining setup

Sanitized kitchen and tableware items

Staff trained in safety protocol

Sterilizing equipment

Suit Press

Daily Housekeeping

Dry Cleaning

Laundry

Languages Spoken

English Spoken

Malay Spoken

Khmer Spoken

Spanish Spoken

Hebrew Spoken

Indonesian Spoken

Icelandic Spoken

Norwegian Spoken

Finnish Spoken

Internet Access in public areas

Free Wifi

Internet

Wired Internet

Wi-Fi in public areas

Miscellaneous

Dishes and dining utensils

Kitchen basics (cookware, oils, condiments)

Microwave

Refrigerator

Stove

Body wash

Fans (ceiling or portable)

BBQ grill

Bicycles

Garden

Lake access

Waterfront

Game console

Sound System

Video streaming services

On-site accessible restaurants / lounges

Cleaned by professional cleaning company

Cleaning supplies provided for guests

Contactless check-in/check-out

Face masks provided for guests

Physical distancing rules followed

Protective face covering on staff

In-room computer

Honeymoon Suite

Private BBQ facilities

Swimming pool

Swimming pool [outdoor]

Tours

Water sports (non-motorized)

Elevator

Facilities for Disabled Guests

Designated Smoking Area

Heating

Family Rooms

Non-smoking Rooms

Check-in [24-hour]

Entire home

Filming locations

Pet facilities

Nightclub design room

Party design room

Proposal spot

Security [24-hour]

Car park [free of charge]

Car park [on-site]

Car park [nearby]