Shangri Las Tanjung Aru Resort And Spa Kota Kinabalu

We checked into Shangri-La Tanjung Aru at midnight tired from the flight in and ready to get a good night’s rest. The hotel was quiet and eerily empty making me wonder if I had made the wrong decision of booking this hotel based on online pictures. As we walked into the lobby, Jordan at the front desk greeted us and informed us our family of four might feel a bit cramped in our original terrace ocean view room and offered to upgrade us to a family suite. Of course we said yes! Not only did they provide two roll away beds for each of our kids, the room had a beautiful ocean view, was very spacious, and had a lot of nice amenities for the kids! The breakfast was delicious every morning with rotating menus and the best chocolate croissants made by their pastry chef! The pool was nice and not crowded at all with beautiful ocean view all around. Avila, the kids club coordinator, lead fun activities in the pool and game room which our whole family enjoyed very much! The sunset at the hotel is unparalleled and totally worth every dollar we spent on our hotel booking. The day before we had to check out, Rachel with the front desk stopped by to ask how our stay was and proceeded to coordinate luggage pickup, trolley ride for us to the front lobby (because the hotel grounds is HUGE), and even sent breakfast to our room so that we could make our early morning flight without going hungry. All in all, we highly recommend Shangri-La Tanjung Aru for their beautiful hotel, unforgettable sunset views, good food, and excellent service. Thank you for giving us a wonderful summer 2026 family vacation!

Great pool, lots of sunbeds available Great breakfast buffet, they have everything Fab games room and Aviela was super friendly and helpful Could not swim in the sea due to crocodiles and jelly fish Very quiet in the evenings

I want to extend a huge thank you to the team at the Sunset Bar, especially the trilingual Haniff. Even during the busiest times, they handle the pressure masterfully and provide excellent service. We also truly appreciated the generosity of Yusef and Syzana, who went out of their way to treat us to some ice cream. Such a wonderful team!