Hsiang Garden

Rooms were a good size and clean, good aircon and has a tv. Wifi was a bit weak. Travel desk was very helpful!!! Assisted us in arranging onward travel and giving good advice for what to do in Sandakan. The restaurant in situ does nice juices. Few other local restaurants, shops and laundry service near by. Not a long journey to the animal conservation projects.

The first day we checked in we were given a room on 4th floor for standard twin beds. The toilet flush doesn't work. The staff came up to have a look and left the water tank cover open for us to pull the cistern to flush! No hot water from the shower. Room has ants. We asked for floor towel and was told out of stock. The next morning we requested to change room for the remaining 2 nights. We were given a room on 2nd floor with no cupboard or hangers and we requested to change again. This third room we had - the bedsheets were stained, both bedsheets and blankets have NOT been changed by the look and touch of it. The floor was very dusty. We suspect the room has just completed renovation. The shower has hot water but we had to open up the drainage to allow water to go through or else the entire shower area is like a pond - water rise until ankle. No towel rack in the bathroom. The corridor and room has a moldy smell - I have to cover nose every time when walking at the corridor. At one time the corridor smelled like kitchen after cooking. The room phone cannot be used. The TV remote control does not function. The room is a very basic room. No cups, no kettle, no fridge, no shampoo, there is a soap dispenser, bath towels provided, a small dressing table with mirror, a/cond is cold. The hotel is perhaps in an old building and away from town. It is probably the only big business operator at the building as the other shops were all closed and seems unoccupied. There are 2 grocery stores nearby, 1 halal eatery & 1 chinese eatery. We did not eat there.

Stayed here 1 night and it was good. Nice staff in reception, wifi was good. Air condition was cold and easy to use. It is 10 min to Sandakan town and the restaurants around are very chep. I would stay here again if I ever go back.