Ulek Beach Resort

We choose this Resort is because it looks good compared to other hotels in Dungun area. I'm happy with the hotel staffs, especially from the reservation side. Fast response when you WhatsApp the hotel mobile number. Check in and check out was good and fast. We choose the family room, which is so spacious and comfortable but this room need to well maintain. Lots of black ants roaming at the sink in the bathroom. Need to do something about it. Our bathroom light was not working on the last day of our stay, we have made a report to the reception but the maintenance staff didn't show up until we checked out. Breakfast selection was very minimal anyway there's lots of restaurants nearby from seafood to the western. Hope the management able to sustain this Resort.

Pros: 1) Booking, Enquiries Check-in/out staff The staffs handling the booking, enquiries and check in/check out was very good. Had a pleasant experience dealing with them. 2) Room Room was clean and comfortable. Just a suggestion for improvement - time to upgrade the beddings and mattresses. The Jacuzzi did not work but the hot water worked wonderfully. At night and early morning, there were many black ants roaming on the floor and wall of the bathroom. But they did not disturb us. We had no problem tolerating and accepting the presence of the ants due the fact that the resort is located in kampung area. We are the guests and they are the landlords. However, if the resort can do something about pest control - it would be much better. Cons: Breakfast I have to say its our worst hotel breakfast experience. We are not fussy eaters but the management definitely could do better. The selection was so minimal. The roti canai looks so uninviting. The eggs, and other foods look sad as well. I personally had no appetite to eat just by staring at the foods offered. Hopefully the management can improve on this aspect. Maybe can just get the supply of breakfast from the best local Dungun nasi lemak from warung makcik tepi jalan or roti canai from warung pakcik would do. Come on the management, you can do this. Improvement is important. I want the resort to sustain.

Wifi signal not available when entering the room (MU01). The bathroom shower is not suitable for early person. The breakfast provided was acceptable except for the first day, as we are the only guest, it was served to our room. The room was comfortable enough, try not to stay near the pool, as a bit noisy.