Holiday Inn Express La Marimba

free parking space! The room was large and very clean. Bathroom spotlessly clean (the shower head has come of age though). It would be good if there were CNN on TV in English besides Fox - which is the only English-language channel. Breakfast is fine but in need of improvement.

The treatment is available from reception night shift. They don't recognize you as GOLD and they refused to give me two keys to my room. I stayed three days with my family and having one key was very uncomfortable. Besides the keys weren't even good. If you ask for extra towels they question how many guests there are and why they are asking for more. I had to beg to send it to me...room 301 was leaking the air conditioning...I couldn't sleep well...I couldn't print my boarding passes...they didn't support me with this... The rest of this hotel as the food well and the cleanliness was very good and very good treatment from them. The one at the gate so you can park your indifferent cart. Greetings

Good: the location, the windows that protect from the noise of the central street, the comfortable beds and pillows, the large safe, an iron with a large donkey, the size of the room, Internet quite good. Bad: the cleaning, the towels smell bad (they don't wash them well, sometimes they gave me dirty ones), the towels are very worn (with holes and almost transparent), they give you fewer and fewer accessories, the room smells like eggs every morning (the The kitchen and the bathrooms of each room share the same ventilation behaviors and it makes me think if the particles from the kitchen reach the bathroom, then those from the bathroom also reach the kitchen; I don't have breakfast there even though it is included breakfast), many receptionists are not friendly or helpful, they suddenly block your card and lie to you (it's for security, but then they don't even check if it's your room) or they blame you (by having them near other cards they demagnetize, In this year 12 days without problems and suddenly they do not work due to the negligence of the staff), the cleaning staff wakes you up early for making noise (radio very loud and unnecessarily, they play loud music while cleaning other rooms, they talk in front of your door, etc. .), they do not invest anything (parts of the equipment in the old and worn room), they answer on Tripadvisor with always the same promise to improve, but it never happens (see the regular comments for years.) I have been a Silver Elite member of this chain and a customer for years, but the treatment is not appropriate.