Ibis Juarez Consulado

It is a good hotel, it is clean and has a restaurant inside the place, it is not very large so elevators are always available. It is very close to the American consulate (5 minutes walk). It is located in a quiet area, and next to a square with more restaurants and dining options. Misiones Square is just in front (10 minutes walk). An important detail is that, at least in our room, the detailed water to the shower comes out towards the bathroom floor, so when you enter there will always be a puddle unless you wipe it with a towel or request cleaning. It doesn’t “flood” but can be a little annoying. (See attached images)

It was a very pleasant stay, nice rooms, good internet, accommodating but the rooms are not as clean as these should be, the management needs to pay attention to the workload they give the staff. After talking to them, they are seriously overloaded and the result, dirty rooms. The location is perfect if you are going to the consulate. Perfect location. I would go back, but with some cleaning supplies...

The men who work at the front desk are so understanding, helpful and great customer service skills including the man in the night shift checking temperatures. The housekeeping are very helpful, did a wonderful job cleaning our rooms and we felt so comfortable. My only complaint is that the ladies at the front desk are not so professional, keep locking the elevator for the guests not to use the elevator and are rude. Every time my husband needed to use the elevator due to his temporary disability of his arm and ankle injured we had to ask the ladies and they gave us attitude. If guests are paying for services the elevator should not be locked with a key and blocked off.