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Reviews from Guests

4.0/5

tripadvisor

718

Reviews

from real guests

carsar

4

/

5

It is a very cozy hotel. Everything is indoors. Even the pool is covered but very naturally lit, with a glass roof. The rooms, super comfortable, with everything necessary. We go to Ciudad Juárez often, but it is the first time we have stayed at that hotel. The hallways have very clean carpet, just like in the rooms. The beds are very comfortable, besides being clean. The pool, regardless of the city's extreme weather, is heated; you can spend all day in the water without problems from the sun or the cold. Breakfast is a buffet, not continental like in other hotels. They serve fruit, stews, eggs to order, pancakes, waffles, juices, flavored waters, coffee; it is very complete. We booked 2 connecting rooms, since my daughter was going with two babies and us, so each of us in our own room but connected by a door, super good. The decor is also very nice. In addition to having access to a Sanborns, both the restaurant and the store. Our stay was excellent.

karlam147

5

/

5

Great location, attention and facilities, we will continue to stay there every time we visit Ciudad Juarez.

sisaenz87

2

/

5

The cleanliness of the hotel towels offered was disturbing. The towels are not your typical white and clean. The towels are yellow/brown ( originally white) and also had stains. They were disgusting. When requesting other towels the same looking towels were brought three times. The issue was not resolved. Additionally, the shower had mold in multiple areas. The room advertised as “deluxe” stated remodeled and it was not a remodeled room. I cannot fathom what the other rooms look like. The entrance common area and pool are inviting and pleasant.

Facilities Details

Free Wifi

3 Available Room Types

DOUBLE DELUXE
DOUBLE DELUXE

DOUBLE DELUXE

DOUBLE EXECUTIVE
DOUBLE EXECUTIVE

DOUBLE EXECUTIVE

DOUBLE STANDARD
DOUBLE STANDARD

DOUBLE STANDARD

Facilities Details

Internet Access in public areas

Free Wifi