City Express Torreon

Lousy service, high-handed and rude receptionist. They cancelled my booking without warning and their answer is to find where to house my clients why they can't do anything. These types of hotels should not recommend them.

The hotel for the price complies, just don't go for a bath after 11pm because the hot water doesn't work, there were beard hairs in the sink, but the rest looked clean. The phone was broken down but at reception they offered to change my room kindly but in all rooms the hot water never worked at night. The two nights I stayed I was very late and when I bathed I played with cold water. Make sure that the invoice is sent at the time of check out, I have stayed twice a year and both times they tell me that during the course of the holiday they send it to me and they do not send anything, there is no way to contact them because at reception they do not answer, I carry 20 calls and the management email that is supposed to be: cetrc.gerencia@norte19.com Sends delivery failure, does not exist.

The room had hair on the beds, the bathroom dirty, beetles on the floor, hair in the dryer, no soap in the washbasin, the phone didn't work, the air conditioning to noise like a turbine, the floor with trash and lint on it dirty Dirty corridors and elevator Reception staff and overall very attentive and friendly providing immediate solution, breakfast food well, parking well and quiet area close to Plaza Galerias and restaurants