Best Western Luna Del Mar

This will be my second review. We have been here for just over a week now. I really like this hotel. Sure there is no hot water ( I've had 1 almost hot shower) and staff almost speaks no English, but everyone is nice, the staff tries hard, and the coffee in the restaurant is Starbucks. Very good. Lots of places to eat around the hotel, and about 70 pesos to take a cab downtown. We go over there to eat at Marisco Juna Concha, a very good restaurant on Mexico Ave. We have been there almost every day. Today we felt a tremor ( yes there are earthquakes here) and the staff came around to make sure all was OK. If you don't require turn down service or breakfast included, and want to hear the ocean from your room, if you like walking on the beach, this is a nice affordable hotel to enjoy Manzanillo from.

From arrival page an up grade from a standard room to one with whirlpool. 1st. Day there was no hot water, almost no water came out of the shower, the hydromassage did not work 2nd. Day there was hot water until after 8 pm, whirlpool remained inoperable and until after 11 pm half cleaned the onion from the watering can and there was already some water in the watering can. (Until this hour we are told that they had to do I don't know what repair in the whirlpool that even had to break something which is not the problem of the guest but of the hotel. We requested a room change from day one because of room damage and the front desk staff refused to do so arguing that the other rooms had sprayed them. Regarding the hot water they argued that the boiler was turned off and there was no one to turn it on, second day they commented that it was turned on only at intervals of the day which I know is a lie, the hotel doubts that it was more than 15% occupancy and yet they had such a bad attitude not to solve the problems is not the first time that I stayed in this hotel, I had never had any inconvenience neither with service nor with the facilities, even I wanted one of the 2 rooms that are very large with palapa roof which they did not want to rent me. (I have stayed in those previously) the night receptionist tells me that he can not give me any solution, that I have to go the next day in the morning to give me some solution, the next day I go to reception to check my departure and to tell them of all the inconveniences and lies that I received from the reception staff of the hotel, at that moment the hotel manager approaches, I tell you all the inconveniences maybe this was the last visit to this hotel that I liked very much for the service of the staff, the quality that had in rooms and for being an ideal place to rest. I remain at your command for any clarification or doubt

Hotel connuna very good location within the city, very close to the customs area and area of shops and restaurants, the area is very active and safe, the playq is very quiet and the hotel has furniture, the room with good internet