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Reviews from Guests

3.0/5

tripadvisor

18

Reviews

from real guests

flaviolN3175BP

2

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5

Lousy service, the room previously booked at the time of arrival was not, they had been wrong. We were given a single mat for 2 people. The water in the shower ran out and wet the whole bathroom. No more toilet paper and they didn't have it. Lousy service in general.

orlandoosoria

5

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5

Rooms with a very comfy bed and a nice bath with tub. The check in process was smoth and easy, the only problem is with the parking, they don't have a parking there, even we can park in the street near the hotel and we didn't have any trouble. The infinte swimming pool is very lovely and you can stay in the beach right in the front of the pool. That is amazing.

KayClifton

5

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5

We had looked at numerous places to stay in Manzanillo for several weeks. We couldn't bring ourselves to stay at a large resort (not our style) and anyone we tried to contact on a homestay site was shady (example: per night was listed as $125 for a 2 bed condo that housed 6 people courtesy of the extra couch pull-outs, but each person had to pay $125 so the total stay per night is really much more than $125 when we tried to book. Or, we were told we weren't "old" enough for a condo complex, which favored "older" tenants over 60 even though most of the pictures displayed young families with plenty of kids in tow). So we were happy to finally stumble across Hotelito. Part of the reason we didn't notice Hotelito is that many sites have the old pics of the hotel up, pre-renovation. The revamped hotel is just our style. Very crisp and modern. There are about 10 rooms, most of which are on the back side of the hotel, facing the ocean. I mention this because the two rooms at the front on the second floor are probably pretty loud with all the road noise. Our room was on shared wall with Mahalo, so there was loud music pulsing through the wall until late on Friday and Saturday night. There are two rooms upstairs that face the ocean with floor to ceiling windows, and two that have a window looking out at the sea. The several rooms downstairs are on the pool side and are fairly dark, given how they are set back from the pool area. Overall, we were really happy with our stay. Minus, of course, when we tried to check in and were told we didn't have a reservation. The lady at the check in desk didn't try to troubleshoot why our reservation wasn't coming up (despite us having .pdf versions and screen shots on our phones). It was more like oh, you're not in the system, let me turn back to what I was doing. We were wondering what we had got ourselves into, but everything from that point forward ended up being ok. Our room was upstairs with a "partial" view of the ocean, which we ended up liking. Only having a window instead of a full floor-to-ceiling wall of glass meant our room stayed cool because it wasn't baking in the sun all day. Only 2 rooms have a full bath tub (ours had a tub), but we would have much preferred the shower stall we saw in the other rooms when one of the staff showed us around. Climbing in and out of the tub was not easy, since it's built up off the ground, and we're tall people. The swinging shower glass door usually meant we dripped water everywhere as we showered. And also, the water came out of the shower head at a reallllly slow rate, so filling a tub to actually take a bath with water hotter than warm would have been a challenge. It's not like someone with kids would easily be able to bathe their children just because they have a tub, we noted. That, too, would be a challenge. In any case, the room was nicely appointed, although we noticed a leg of the sofa had cracked off and there was so much oil rubbed into the wardrobe it would get all over us when we opened it. AC works fine. Wish there was a little diagram that could easily explain the controls. We always were fiddling with it to try to change the settings and we just had to settle for what worked best after trial and error for that particular round. Same with the TV. There were 2 remotes but we could never figure out the pattern you needed to follow to turn the darn thing on. This was also trial and error. Wifi worked fine in our room, though we noticed the web site said it was only available in the lobby. We wondered if this meant that only rooms that were near the lobby got reliable Wifi, while the rooms further from the lobby didn't? The web site we booked on said Hotelito was an adults-only hotel, which we quickly wondered about when we noticed the toddler who had taken over the pool with his toys, diaper bag, parents, abuela, towels, and lunch in tow. There was another toddler a few days later. In looking on other web sites, hotel advertising mentioned families were welcomed, so FYI. We're fine with kids and parents who monitor their kids but we're not fans of people who take the only 2 tables by the pool, 4 chairs, and 2 loungers just so the grandma can sit there guarding it all not being used while the toddler plays in the pool. Otherwise, most of the other couples we saw were courteous about equally sharing the tight pool space and surrounding area. We hopped down the back steps to the beach to go for walks or sit on chairs and take in the sun and view. Stacked sandbags at the bottom help bridge the difference between the steps and the sand, but they got knocked over (or were pushed) so it was a little challenging on the last day to go back and forth. There's a handy shower at the top of the steps to wash the sand off. No rails on edge of patio, stairs, or shower (which sits right on the edge), so definitely mind your young ones. Overall, we really enjoyed our stay at Hotelito and would stay there again in a heartbeat. Weekends seemed busier. It was only us on Monday and most of Tuesday. Room was cleaned well and done as soon as we left, so it was always nice to come back to a tidy room. The bath towels were fairly worn and we were only given 2 towels, so you might want to bring a hair turban or ask for more towels during your stay. It was super convenient to have the Oxxo just across the street for beer runs. They'll even let you take the ice used to ice down the single beers up front so you can fill up your mini cooler instead of having to buy a whole bag. And having Mahalo next door was also convenient to grab a quick bite or drink. We enjoyed walking to the 5 de Mayo park just across the way to watch soccer games, etc. And most cab rides to nearby eateries along the main strip ran about 30 pesos or so. If the weather isn't too hot, it will only take you 10 mins. or so to walk to a range of cafes and eateries. It's a little longer to get to La Soriana for groceries. The only improvement we could really suggest would be to make sure the water flow/temp is a little more consistent (sinks were great; shower was not) and to perhaps consider allowing for fridges in the room. Honestly, just hopping across the street for cans of beer or going next door to Mahalo wasn't bad at all, but if you want to maybe keep breakfast juices and food, keep your beers cold, or have snacks, this could be a nice touch. Also, it can be loud in the hotel, given the open lobby, use of tile, and floorplan, so it would be nice if guests could be aware that shouting from your interior room to people at the pool echoes loudly through the entire place. Infinity pool looking at the ocean was awesome, though the tiles are breaking off in several places, so be careful. We could watch bat rays and fish jump out of the water, see pelicans, turkey vultures, and other birds, and watch the big ships comes in and out of port. There were starfish on the sand and bloated puffer fish as well. The 180 view of the coast was awesome in both directions. When can we go back?

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