City Express Leon

For the bedsheets room covers sheets, towels and super old pillowcases perceived gray. AC makes a lot of noise impossible to watch TV or sleep with that noise looks like old machine There were also no ices in the hotel does not serve the ice machine. Mr. Carlos bell boy spends lunch or outside smoking and just stands in front to tip him but not kind But the worst is the deterioration of sheets towels and pillows 👎

Thank you very well, friendly and warm service. Thank you for your attention ñ, I hope to return soon to stay in your hotels nationwide. Everything was great, thank you thank you thank you thank you for everything... thank you thank you thank you.

My initial reservation was Marriott Poliforum for 4 people, they confirmed 3 times that it included breakfast. I called later to add a minor and they told me that it did not include breakfast, they lied to me, so I asked for a change from Cyty Express and they told me I should add another room. I did it like that. Fortunately, not only one person stayed in the single room, my two daughters stayed. Approximately 05:50 AM they entered his room, leaving immediately. We reported and they told me that they would verify and come back to explain to me, they did not, so I left a written complaint, which I sent by email to management and to Marriott Global on the 12th. Management answered me on the 20th asking for my telephone number to communicate, I sent it on the 21st. Marriott Global agreed to respond to me in 5 days. Until today I have had too much consideration waiting for a response, even when I reported at the hotel, without the guests noticing, without scandals, repressing my helplessness. Where is your excessive security? What did they access for? Would you think there was only one person? For me it is a very serious incident that makes me feel bad and no one has taken it seriously. I wish nothing like this happens again in any hotel.